Call Record Professional Overview

Call Record Pro: Overview End-user call management tool – Non-intrusive voice recording – Split the trunk voice recording by the extensions the call was transferred to – Call signaling and voice archiving – Playback via Windows default multimedia player Works as Independent Call Recording Solution inheriting the PBXMon Pro call monitoring features Can be combined with CCPro and CCView Call Center Applications Target Customers – Government Institutions – Insurance/ Financial Services – Call Centers – Attorney Offices – Medical Centers

Call Record Pro: Key Features Compatible with Panasonic KX-TDA/ TDE/ NCP IP-PBXs Supervisor Options – Record specific extension/ DID calls – Manual/ Automatic Recording – Export Voice Records – Listen to recorded conversations Access via Call Logs Saved in “.wav” format Played back in the default player Recording Targets – Analog/ Digital Extension – Analog/ Digital Trunk – Call Type Incoming/ Outgoing ACD/ Non-ACD Intercom – Call Log Date Time Customer name, etc.

Call Record Pro: Technical Notes System Specification – 2U/ 4U rack mounted industrial chassis – P4 2.8 GHz, 512 MB RAM, 80 GB HDD, 100BaseT NIC – DVD-RW drive – Analog/ Digital/ PRI23/ PRI30 telephony tapping boards – Windows XP Professional Service Pack 2 or later Scalability – Variable number of simultaneously recorded calls with the number of installed tapping boards – Expandable anytime by adding additional tapping boards – No Time Limit For Recording – Recording 17,000 hours for 500 GB

Call Record Pro: Benefits Increase – Customer confidence – Productivity – Employee performance Help evaluate and analyze agent-customer interactions Avoid "he said/she said" dispute Focus and improve – Customer service levels – Customer information management – Proactive agent training – Agents evaluation – Performance measurement – Call quality Agent answering time Customer hold time Lost calls number

Call Record Pro: Contact If you have any questions or need assistance, please contact us – Web: – – Phone: +1 (864)

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