Wembley Park Drive Medical Centre1 Patient Participation Group PRACTICE REPORT Wembley Park Drive Medical Centre

2 Mission Statement PPG HELP US TO HELP YOU Working Together can make a difference

Wembley Park Drive Medical Centre3 Recruitment of the PPG Development Structure Advertised Posters Website & Mjog (text service message) reception

Wembley Park Drive Medical Centre4 Recruitment Posters Development Structure reception Posters around the building Website notice

Wembley Park Drive Medical Centre5 Practice Population Age & Sex Practice Profile Patient Population By Age & Sex Age groups Totals Males Base Percent136%91%76%193%117%92%59%53%52%57%72%103% Females Base Percent123%94%78%193%104%100%64%43%39%44%45%97%

Wembley Park Drive Medical Centre6 Practice Ethnicity Data Practice Profile

Wembley Park Drive Medical Centre7 Main Language Spoken Practice Profile

Wembley Park Drive Medical Centre8 PRG Profile Our PRG consists of 12 members With the following Demographics Age: 36 – 81 Male: 5 Female: 7 Ethnicity: Mixed Disability: 1 Working Patterns: Employed/Self employed/Retired

Wembley Park Drive Medical Centre9 Team Meeting Development Structure Targeting The Practice Population June 13th 1:00pm Dr’s/Nurses/Reception Staff/HCA’s Encourage patients to join those that are from Different Ethnicity & disabilities we have Drs & Staff Specking the various languages Languages Spoken at the practice Gujarati Hindi French Urdu Pashto Marathi Pilipino Arabic Kudchi Somali Swahili

Wembley Park Drive Medical Centre10 PPG 1 st Meeting Welcomed the Group Group Introductions Purpose of the group Patient Survey Suggestions 2011 Diabetic Health Promotion Afternoon

Wembley Park Drive Medical Centre11 Feedback to the PPG PPG members were sent out via & Post a copy of the Patient Survey for there input. PPG Members were also invited to attend the Diabetic Health Promotion Afternoon Minutes of the 1 st meeting sent to all PPG members Diabetic Event summary was sent to the PPG members Event summary was also put on notice board for all other patients

Wembley Park Drive Medical Centre12 Practice Meeting Patient Survey September 1:00pm The method on which all clinicians and non clinicians will use to distribute the patient survey to maximise that we get a variety of patients from our diverse population we will look at Gender Ethnicity Age Disability Language We will also put up posters around the practice to encourage patients to complete questionnaires. Over the next 2 months the team will give out at random selection of patients so that we cover the above sectors to able for us to get a fairer a result.

Wembley Park Drive Medical Centre13 Patient Survey Patient Surveys were distributed over the months of : October 2011 November 2011 We have informed to all PPG members that the survey’s are now being handed out over the next 2 months

Wembley Park Drive Medical Centre14 Patient Survey 30 th November 2011 Survey have been sent back for analysis Results came back on 15/12/2012

Wembley Park Drive Medical Centre15 Patient Survey Results

Wembley Park Drive Medical Centre16 Survey Results Analysed

Wembley Park Drive Medical Centre17 Results Are Back 9/1/12 Discussed Results with the Drs 9/1/12 ed Patient Group informing them that results have arrived and will send a copy by the end of the week 13/1/12 12/1/12Practice team informed and congratulated on there hard work at the practice during New Years Dinner

Wembley Park Drive Medical Centre18 Practice Meeting January 9th 2:00pm Present: Dr Ross,Dr Hakim,Dr Godmabe,Arti, Dr Merali,Dr Tariq ☺ Congratulated all Drs on the results of the patient Survey Future Projects 2012 ☺Having a New Reception created at No.19 so that we can address confidentiality issues & Staff Safety

Wembley Park Drive Medical Centre19 Informing Patients

Wembley Park Drive Medical Centre20 Results of patient survey 20/1/2012 Patients we informed via: Patient Group Notice Board Practice Website News letter

Wembley Park Drive Medical Centre21 PPG Meeting 15/2/12 Patient Participation Group Meeting Minutes Date and Time:Wednesday 15th February 2:00pm – 3:00pm 21 Wembley Park Drive Present: Apologies: Dr.Salima TariqGP Arti PatelPractice Manager Nimisha ShahReceptionist SMPatient Rep Dr Hijab Batool GPGTPatient Rep Nhipa Rawal Administrator EKPatient Rep GLPatient Rep AMPatient Rep MMPatient Rep RMPatient Rep The PPG wanted to congratulate the practice on our excellent survey results. As there were no issues or concerns raised in the results, the PPG decided on various changes that the practice could instigate to support patients & Wembley Park Drive Medical Centre

Wembley Park Drive Medical Centre22 ACTION PLAN 2012 Recommendations made by the PPG - Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food. - all members of the group for ideas re topics we can use as topics for our awareness day. - Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect). - 2 people at the desk & not 1. - Prescription collection time maybe in our quieter time 1-3pm. - What about allocated desks with big signs above each desk saying which desk doing what. - 2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings. - Get another label printer for front desk so hand out labels bags & specimen bottles. - Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk.

Wembley Park Drive Medical Centre23 Practice Meeting (Actions Agreed By The Practice) ACTION PLAN Monday 19th March 2:00pm Present: Dr Ross,Dr Hakim,Dr Godmabe, Dr Merali,Dr Tariq, Arti,Savita,Dr Hijab,Medical Students Agreed Action Plan from PPG Recommendations Please look at attached document The practice ahs agreed to take a look at all areas that the PRG have Suggested and will try our level best to meet the Actions

Wembley Park Drive Medical Centre24 Informing the Patients of suggestions made by the PPG PPG Notice Board News Letter Practice Website

Wembley Park Drive Medical Centre25 Patient Information for changes Upgrading reception No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit. health awareness afternoon on nutrition with parents with young children Effective reception to direct patients to the correct receptionist Specimen drop of boxes Extra receptionist to help on the front desk to reduce ques

Wembley Park Drive Medical Centre26 Information Uploaded on the Website All information on the new changes that will occur at the practice have now been posted on are practice website on the 30/3/12 Link

Wembley Park Drive Medical Centre27 Final PPG Report FEB 2013 FINAL PATIENT PARTICIPATION REPORT