1. 1 Created 21.11.2006 By C. Standerwick Patient Participation Group Year 1 Patient Survey ResultsPatient Survey Results PPG SuggestionsPPG Suggestions Future PlansFuture Plans Wembley Park Drive Medical Centre

3. ACTION PLAN 2012 Recommendations made by the PPG - Mrs H was a Food technician so would like to maybe be a speaker in the summer when kids on holiday re nutritional food. - Email all members of the group for ideas re topics we can use as topics for our awareness day. - Invite patients on a cost awareness day & have some speakers i.e. Diabetic (strip costs ect). - 2 people at the desk & not 1. - Prescription collection time maybe in our quieter time 1-3pm. - What about allocated desks with big signs above each desk saying which desk doing what. - 2 Boxes 1 for Drop off specimens & another for drop in script request at main reception with big headings. - Get another label printer for front desk so hand out labels bags & specimen bottles. - Set a day for registration morning & evening to a) slow the intake & b) reduce the chaos at desk.

4. Patient Information for changes Upgrading reception station @ No.19 Wembley Pak Drive to improve confidentiality. At present we only have a desk unit. health awareness afternoon on nutrition with parents with young children Effective Signage @ reception to direct patients to the correct receptionist Specimen drop of boxes Extra receptionist to help on the front desk to reduce ques