Your Health Care Choices Diversity Liaison, Public Health Alberta Health Services - Calgary Zone June 2015

2 Today’s Talk How to stay healthy What are the health care choices Where to get health information/services How to get health care interpretationservices

3 Stay Healthy What is health for you? How can you stay healthy? What is good for your health? It is your health, take good care of it!

4 When you are sick… Call Health Link Alberta 24/7 Anytime Go to Family Doctor Appointment needed Go to Walk-In Clinic No appointment Go to Urgent Care Centre No appointment Go to Hospital Emergency Department No appointment Very Sick! or Go to Pharmacist No appointment or

5 Health Link Alberta Health Information Health programs/services Nurse Advice Free Confidential Multi languages

6 When to call Health Link… Anything about health: Information Questions Find a family doctor Find out what to do or where to go

7 How to Call Health Link… 1.Dial Press 1 to find a doctor or ask health services 3.Press 2 to speak to a nurse for health advice 4.Say “ I speak (your language) ” 3 times 5.Wait until an interpreter speaks to you in your language

8 Interpreter What does an interpreter do? Your language  interpreter  English

9 After-Hour Clinic Several clinics in Calgary Must call Health Link Alberta 811 Talk to a nurse (press 2) *Care instruction determined by the nurse Minor pressing health needs (e.g. infection) Record sent back to your family doctor

10 Family doctor Who has a family doctor? Why is it important to have a family doctor?

11 Family Doctor See you every year Know your family Give advice Prevent illnesses Connect you to other doctors

12 When you see your doctor Tell your doctor about your health problems Write notes Tell your doctor when you do not understand Discuss your care choices and risks

13 Family doctor- Prepare yourself Call to make an appointment Be early to your appointment First appointment – Be ready to talk about your health and your family history –Bring your health records

14 Family Doctor How to find a family doctor… Register or search Call Health Link 811 Look at college of physicians web site ancedsearch.aspx

15 Pharmacist always go to the same pharmacist renew your prescription for current, ongoing therapy review your dosage assess cold / cough symptoms and offer treatment help you with over-the-counter medications give advice on vitamins / natural health products

16 Pharmacist design programs: 1.Obesity 2.Tobacco reduction

17 Walk-In Clinic How to find a Walk-In Clinic? Why/ when should we go there?

18 Urgent Care Centre Minor emergency services (broken bones, stitches, infections) No appointment needed Sickest people are seen first Sheldon M. Chumir Health Centre 12 Ave & 4 St South West Open 24/7 South Calgary Health Centre 31 Sunpark Plaza South East Open 8 am to 10 pm 365 days a year

19 Going to the Hospital Ambulance Emergency Department: Sickest people are seen first Life threatening medical problems 9-1-1

20 Calgary Hospitals/Emergencies Alberta Children’s Hospital North West North East Rockyview General Hospital South East Foothills Hospital Peter Lougheed Centre South Health Campus South West

21 Calgary Emergency Wait Times Click here Alberta Health Services Website,

22 Calgary Emergency Wait Times Estimated time ONLY Updated every 2 min Shows both Emergency Departments and Urgent Care Centres Wait time = From the time you get assessed by a nurse to the time you meet a doctor to talk about your concern.

23 Other Health Care Services Other Health Care Services Exercise Programs Specialized Health Programs Mental Health Services Laboratories Physiotherapy Optometrists Acupuncture Naturopaths Chiropractors Pharmacies Dentists Home Care Public Health Services Health Education Classes

24 Interpretation at Alberta Health Services Free Over the phone interpretation 24 hours a day, 7 days a week in 200 languages Ask the staff to arrange it for you Strictly confidential NO COST!

25 Health Care Choices In the order of urgency: Health Link Alberta / After-Hour Clinic… Pharmacist Family Doctor / Walk-In Clinic Urgent Care Centre Emergencies

26 谢谢 Thank you Cám ơn