1. Here to help you stay well this winter A guide to choosing the right NHS service if you become ill or are injured. NHS 111 is a free phone number that you can phone when you need medical and dental help or advice. It is not an emergency phone number. You can call 111, 24 hours a day, 7 days a week. Hangover. Grazed knee. Sore throat. Cough. Self-care A lot of illnesses or symptoms can be treated in your home with medicine. You should also try to get plenty of rest. For further information visit NHS Choices www.nhs.uk Call NHS 111

2. NHS Walk-in Services Walk-in services treat minor illnesses and injuries. Sheffield’s walk-in services are open every day of the year. You do not need an appointment and will be seen by an experienced nurse or doctor. You may need to wait to be seen. Pharmacists A pharmacist (or chemist) is a highly trained healthcare expert. They know about lots of health problems, like common colds and flu, but also, more serious problems like diabetes. Many pharmacists have shops in local areas and are open during the evenings and weekends. To find your nearest pharmacy visit NHS Choices www.nhs.uk/service- search or call 111. Ask a pharmacist or chemist Visit a walk in centre

3. GP (Doctor) GPs can offer advice in person, or over the phone and can arrange for you to see a hospital specialist if you need to. To find your local GP surgery opening times you can call 111. Accident & Emergency Emergency services are very busy. They should only be used in very serious or life-threatening situations. If you’re not sure whether it is an emergency call 111 first. Accident & Emergency Departments Contact your GP

4. Winter health advice We know that people often start to feel unwell when the weather is cold. Here are some simple things you can do to help yourself stay well this winter. Keep warm Keeping warm may help prevent colds, flu or more serious health conditions such as heart attacks, strokes and pneumonia. Eat well Food gives you energy, which helps to keep you warm. Try to have regular hot meals and drinks throughout the day. Get a flu jab Flu injections are offered free to people who are at risk so they are protected against flu and getting very ill. At risk people include older people, people with long-term health problems, pregnant women, carers and some young children.

5. Common winter illnesses Colds When you have a cold, drink plenty of fluids. Try to prevent colds from spreading by washing your hands well. Always sneeze and cough into tissues, throwing them away after use. Sore throats Try not to eat or drink anything that’s too hot, as this could irritate your throat. Cool or warm drinks and cool, soft foods should go down easier.

6. Common winter illnesses Serious Stomach Bug Drink plenty of water to avoid dehydration. Take paracetamol for any aches, pains or fever. Asthma Cold air can set off asthma symptoms. Covering your nose and mouth with a warm scarf when you’re out can help. Flu If you’re aged 65 or over, have a long-term health condition, flu can be life-threatening, so it’s important to seek help early.

7. Quick guide to alternatives to Accident and Emergency Ring your GP - if the surgery is closed your call will be diverted to the out-of-hours GP service. NHS 111 – phone 111. Available 24 hours a day 365 days a year. Sheffield NHS Walk-in Centre (Adults and children) – Open 8am-10pm every day. No appointment needed. Rockingham House, 75 Broad Lane Sheffield, S1 3PB 0114 241 2700 Sheffield NHS Minor Injuries Unit (Adults Only) – Open 8am – 8pm every day. No appointment needed. B Floor, Royal Hallamshire Hospital, Glossop Road, Sheffield S10 2JF

8. Quick guide to alternatives to Accident and Emergency Emergency eye care service for adults Available Monday-Friday 8am- 4.30pm. Except Wednesday 9am- 4.30pm. Royal Hallamshire Hospital, Glossop Road, Sheffield S10 2JF Please phone 0114 271 2495. Emergency eye care service for children under 16 Children should be taken to the Sheffield Children’s Hospital Department. Urgent Dental Care line (Adults and children) – Phone 111 Available day and night, 365 days a year for urgent dental care. www.sheffieldccg.nhs.uk /SheffieldCCG @NHSSheffieldCCG If you need this leaflet in a different language, audio, large print or braille please email us on sheccg.comms@nhs.net or call 0114 305 1212.