1. Provincial Health Authority Responsible for overseeing the planning of health supports Service to more than 3.7 million adults and children living in Alberta Provincial Health Authority Responsible for overseeing the planning of health supports Service to more than 3.7 million adults and children living in Alberta

2. Who can be covered? your spouse (including common-law) single dependent children under the age of 21 years single children over the age of 21 who are wholly dependent on you due to a physical or mental disability single dependent children under the age of 25 who are full-time students at an accredited educational institute

3. What documents do you need? Alberta residency Identity (ID) Legal entitlement to be in Canada What documents do you need? Alberta residency Identity (ID) Legal entitlement to be in Canada Where to register for AHCIP? -is available at register agent offices or mail or fax -is free

4. Where to show your card? Hospitals Doctor’s offices Laboratories Physiotherapists Pharmacies

5. How to find a doctor? Present by Hideko Why should you find a family doctor? How to find a family doctor? After you fond a family doctor… Using walk-in clinic and hospital When you have an emergency… Why should you find a family doctor? How to find a family doctor? After you fond a family doctor… Using walk-in clinic and hospital When you have an emergency…

6. Point 1. Why should you find a family doctor? - is the main point of contact for you and your family’s healthcare issues. - refers you to specialists or hospitals for future treatment when necessary. - manages your family’s health care and provides medical advice. - is the main point of contact for you and your family’s healthcare issues. - refers you to specialists or hospitals for future treatment when necessary. - manages your family’s health care and provides medical advice.

7. ① Asking everyone you know ② Using online tool: www.cpsa.ab.ca ③ Visiting to Immigrant Services ④ Contacting Health Link Alberta ⑤ Using Yellow Pages ⑥ Asking allied health professionals ⑦ Using hospital outreach progra ms Point 2. How to find a family doctor?

8. College of Physicians and Surgeons of Alberta (A organization that governs physician licensing and conduct) http://www.cpsa.ab.ca/PhysicianSearch/Adv ancedSearch.aspx Tel: (780) 423-4764 Fax: (780) 420-0651 E-mail: info@cpsa.ab.ca http://www.cpsa.ab.ca/PhysicianSearch/Adv ancedSearch.aspx Tel: (780) 423-4764 Fax: (780) 420-0651 E-mail: info@cpsa.ab.ca

9. Immigrant Services Calgary: Address: 1200, 910 - 7th Avenue S.W. Calgary, Alberta, Canada T2P 3N8 Phone: (403) 265-1120, Fax: (403) 266-2486 Email : info@immigrantservicescalgary.ca Office Hours: 8:30am - 4:30pm Monday, Tuesday, Wednesday 8:30 am - 7:00 pm Thursday 8:30 am - 1:30 pm Friday Address: 1200, 910 - 7th Avenue S.W. Calgary, Alberta, Canada T2P 3N8 Phone: (403) 265-1120, Fax: (403) 266-2486 Email : info@immigrantservicescalgary.ca Office Hours: 8:30am - 4:30pm Monday, Tuesday, Wednesday 8:30 am - 7:00 pm Thursday 8:30 am - 1:30 pm Friday

10. Health Link Alberta http://www.albertahealthservices.ca/223.asp Access is OK for 24 / 7 a week. Toll-free: 1-866-408-5465 (LINK) Edmonton: 780-408-5465 (LINK) Calgary: 403-943-5465 (LINK) Email : healthlinkalberta@albertahealthservices.ca They help you find a family doctor. They provide access to translators in up to 120 languages within two minutes. They provide health advice and information.

11. Point 3. After you find a family doctor… For registering as a patient at that clinic, you need to bring: (1) SIM Card (2) Health Card (3) Passport (4) PR Card (Photo ID) (5) Others You and your family members will be asked to take a medical examination including: (1) Blood Test (2) Electrocardiogram (3) Urinalysis (4) Stool Examination (5) Others From the second time, you need to call your doctor to make an appointment before you go. Please don’t forget to bring your health card. For registering as a patient at that clinic, you need to bring: (1) SIM Card (2) Health Card (3) Passport (4) PR Card (Photo ID) (5) Others You and your family members will be asked to take a medical examination including: (1) Blood Test (2) Electrocardiogram (3) Urinalysis (4) Stool Examination (5) Others From the second time, you need to call your doctor to make an appointment before you go. Please don’t forget to bring your health card.

12. Point 4. Using walk-in clinics and hospitals For the patients who have family doctors: When your family doctor is not available. When you can’t wait for an appointment of your family doctor. When you are having a small emergency that is not life threatening. There are 18% of Albertans choosing only to use walk-in clinics and hospitals. For the patients who have family doctors: When your family doctor is not available. When you can’t wait for an appointment of your family doctor. When you are having a small emergency that is not life threatening. There are 18% of Albertans choosing only to use walk-in clinics and hospitals.

13. Point 5. Emergencies For Life-threatening emergencies, call 911 http://www.calgary.ca/CSPS/PSC/Pages/Calling-9-1- 1.aspx When you are in a medical emergency… If you see a fire… If you see any type of crime IN PROGRESS… If there is a car accident …

14. How to find a dentist ? Present by Ghislaine Prescription Walk in Go on the web site Prescription Walk in Go on the web site

15. What is not covered by AHCIP ( Alberta Health Care Insurance Plan) Principle Exceptions Principle Exceptions

16. Reference: 1. College of Physicians and Surgeons of Alberta: http://www.cpsa.ab.ca/PhysicianSearch/AdvancedSearch.aspx 2. Alberta Health Services: http://www.albertahealthservices.ca/709.asp 3. MyHealth.Alberta.ca, Health Care Providers: https://myhealth.alberta.ca/find-health-care/Pages/default.aspx?selected=programs 4. Finding a doctor in Canada: http://canada.angloinfo.com/healthcare/health- system/finding-a-doctor/ 5. Immigrant Services Calgary: http://www.immigrantservicescalgary.ca/how-can-we- help/newcomer-support 6. Primary Care Network / Need a Doctor: https://www.needadoctorcalgaryandarea.ca/Default.aspx 7. Your Health Care Options: http://www.albertahealthservices.ca/7582.asp#urgent 8. Primary Care Networks (PCNs) in Alberta: http://www.albertapci.ca/AboutPCNs/PCNsInAlberta/Pages/default.aspx 9. When should you call 911? http://www.calgary.ca/CSPS/PSC/Pages/Calling-9-1-1.aspx Thank you very much for your kind attention! by Erika, Hideko and Ghislaine