1. Your guide to Choose well this winter

2. Choose well this winter A national NHS information and education campaign Advice and guidance on common winter complaints The most convenient and effective care for you and your family Help the NHS

3. Why is this important to NHS? Impact of cold weather on vulnerable people Free up time of nurses and doctors Reduce pressure on already busy A&E, emergency and 999 teams Reduce pressure on GP and other teams who support vulnerable people

4. Why is this important to you? Convenience: -get the right treatment first time -reduce waiting -information and advice 24 hours a day, seven days a week Cost: -some basic low cost essentials for your medicine cabinet Access to emergency services when you need them: -less delays -NHS teams have more time

5. Most common winter complaints Coughs and colds Sore throats Flu Norovirus General aches and pains

6. So which service when? Self Care On-line and NHS Direct High Street Pharmacy Your GP Practice Urgent Care Centre, Walk-in-Centre, Minor Injuries Unit A&E, Emergency Department, 999

7. So which service when? Self Care Best option for common complaints such as: Coughs, colds, sore-throats Upset stomachs General aches and pains Flu Why? Cost and convenience Will get better themselves without medical help Can’t be treated with anti-biotics Information and advice NHS Winter Health leaflet NHS Choices www.nhs.ukwww.nhs.uk

8. So which service when? Best option for: Checking symptoms (not just common winter complaints) Advice on self-care options Local service finder How long symptoms will last Interactive First Aid guide Why? Access 24 hours a day, seven days a week Expert advice and information NHS Direct 0845 46 47 NHS Choices www.nhs.ukwww.nhs.uk NHS Choices and NHS Direct

9. So which service when? Best option for: Face-to-face advice and information Common winter health complaints Advice and support for on-going health complaints Healthy Living services Why? Local high street expert Convenience No appointment needed Private consultation rooms available Text ‘pharmacy’ to 64746 to receive three free texts with details of your nearest pharmacies www.nhs.uk – service finderwww.nhs.uk High Street Pharmacy

10. So which service when? Best option for: An illness or injury that won’t go away or is getting worse Concerns about mental health and sexual health Help with health life-style e.g. smoking cessation, weight-loss An out-of-hours service at weekends and evenings Why? Experts on a range of health conditions Access to other local NHS services an prescriptions if needed On-going treatment and support for long term conditions Not registered with a GP? Go to NHS Choices www.nhs.uk – and use the service finder to find your nearest GP practice or text ‘Doctor’ to 64746www.nhs.uk Your GP Practice

11. So which service when? Best option for: Something that needs urgent attention but isn’t a life- threatening emergency e.g infections, rashes, fractures and lacerations, emergency contraception and advice, stomach upsets, cuts, bruises, burns and strains Why? Open seven days a week, although opening hours vary No appointment needed Access to services such as X-Rays and stitches Can prescribe and refer you to other services if needed Go to NHS Choices www.nhs.uk – and use the service finder to find your service or text ‘Walk’ to 64746www.nhs.uk Urgent Care Centre, Walk-in-Centre, Minor Injuries Unit

12. So which service when? Best option for: Life-threatening and serious emergencies, such as: serious accidents serious burns breathing problems heart-attacks strokes Why? No appointment needed but may wait for up to four hours Access to trauma and major trauma services Can prescribe and refer you to other services if needed A&E, Emergency Department, 999

13. Your Local Services Self Care On-line and NHS Direct High Street Pharmacy Your GP Practice Urgent Care Centre, Walk-in-Centre, Minor Injuries Unit A&E, Emergency Department, 999 [Use this slide to highlight specific local services – delete bands if appropriate]

14. Some medicine cabinet essentials for this winter Honey and lemon – for sore throats and coughs Paracetamol and ibuprofen – pain-relief and to bring down temperature Thermometer – normal temperature for an adult is 37 degrees Celsius; a fever in an adult is 38 degrees and above and children over five 37.5 degrees Re-hydration mixtures and indigestion remedies – to help with an upset stomach Important ALWAYS read instructions for any medicine NEVER take more than the recommended dose TALK to your high-street pharmacist if you need advice CALL your GP if symptoms suddenly get worse or condition suddenly deteriorates Remember antibiotics will not cure a cold, flu or upset stomach

15. Prevention is better than cure! Good respiratory and hand hygiene prevents the spread of germs Clean hard surfaces Restrict visits to vulnerable friends, neighbours and relatives until you have been symptom free for at least three days Have the flu jab if you are a carer or in an at risk groups

16. Other advice and support www.nhs.uk/servicedirectories Are you a carer? www.rallyroundme.comwww.rallyroundme.com