Value Management Group International, LLC : Vendor Reviews, RFP Management and Contract Negotiations August 6, 2002VM G I

2 Confidential for Internal Use Only V M G I Agenda Introduction Case Studies Overview of Value Management Group International LLC (“VMGI”) Contact Information

3 Confidential for Internal Use Only V M G I Introduction VMGI is highly experienced in reviewing in-place vendor relationships, developing and managing Requests for Proposal (“RFP”) and Requests for Information (“RFI”) as well as negotiating new contracts VMGI has deep experience reviewing and negotiating with all major third party credit card processors VMGI routinely reviews and recommends systems and solutions for areas such as: *Originations*Collections *Customer Service*Fraud *Risk management*Document and report management *Systems of record for loans and lines of credit*Various other systems for all facets of operations The client can choose several approaches: –Assistance in making the current relationship more efficient. VMGI’s exposure and experience with industry best practices can dramatically improve your vendor relationships. –Review of current workflows and processes with the overarching goal of cost effectiveness even if that means switching vendors. VMGI builds holistic business cases that show the financial benefits and costs of changing vendors. –Analysis of current practices with goal of implementing new point solutions as applicable. VMGI’s staff has a great deal of experience drafting and managing the RFP process so that our clients get the optimal solution to fit their needs at a highly competitive price.

4 Confidential for Internal Use Only V M G I Case Study #1 Credit Card Processor Review and Negotiation For a card issuer with 6.5 million accounts, VMGI was tasked to review the relationship with a third party credit card processor and negotiate a contract extension VMGI analyzed the contract, reviewed in place processes and met with top management to understand the organization’s future direction. The analysis touched all facets of card operations including: *Originations*Customer Service *Fraud*Collections and Recovery *Plastics*Statements and Data Processing *Risk Management*Report Management *IT Infrastructure VMGI was able to negotiate a contract extension that is estimated to save the issuer $70 million over the seven year term of the contract extension

5 Confidential for Internal Use Only V M G I Case Study #2 Document and Report Management Review A VMGI client was spending just over $7 million annually on management reports and storage from a third party processor VMGI reviewed the in place processes and workflows and met extensively with senior management as well as frontline staff. VMGI learned how the documents were being used as well as retained VMGI developed and issued an RFP for document management and retention solutions. VMGI managed all facets of the RFP, allowing client staff to continue day to day operations The result: VMGI’s recommended solution reduced the clients spend on report and document management by $22.6 million dollars over the next five years, an average of $4.5 million dollars a year

6 Confidential for Internal Use Only V M G I Case Study #3 Line of Credit System of Record A VMGI client with approximately one million line of credit accounts residing on two systems of record turned to VMGI to recommend a single go forward platform. VMGI was dealing with a management stalemate due to rival camps and apparent indistinguishable performance This was a unusual situation because one system was internal and the other outsourced. There were different groups handling the vastly different processes resulting in a great deal of duplicated effort and value destruction VMGI dove into the processes, work flows, and supporting financials for each system VMGI discovered that the client’s cost allocation methods were leading management to unfairly overestimate the cost of the internally managed system. VMGI recommended the internal solution coupled with recommendations to improve the client’s cost allocation methodologies

7 Confidential for Internal Use Only V M G I Value Management Group International, LLC (“VMGI”) We assist consumer lenders in the realization of performance improvement through superior strategy, operations management, and financial management. VMGI possesses the requisite experience and skills needed to be successful…those skills include: –Strong analytical competence –Broad exposure to front and back office environments –The right balance between creativity and practicality –Deep industry insights and knowledge VMGI’s Mission: To offer the most in-depth and insightful advice to improve the financial performance of consumer lenders. VMGI has experience in many different kinds of projects with card issuers such as: * Operational Performance Improvement* Strategy Development and Implementation * System Conversion Assistance* Vendor Services Review * Budget Management* Competitive Assessments * Contract Negotiations* Revenue Enhancement VMGI personnel have assisted a number of consumer lenders in the identification and realization of performance improvement. opportunities

8 Confidential for Internal Use Only V M G I Value Management Group International, LLC (“VMGI”) VMGI Projects-VMGI strives to deliver projects in which: –The measure of success is clear –The client is fully aligned with the project goals and objectives –There is frequent communication and consensus regarding project progress and results VMGI Staffing- Our relatively small project teams are comprised of highly experienced and smart consultants that quickly diagnose the situation and then develop and manage the best solution. Post Project Management- We typically provide post-project support from the same VMGI project personnel in an effort to provide consistency and maximize benefit realization. VMGI’s unique approach to management consulting has delivered outstanding results for our clients : –A recent project is projected to yield a five year return that is approximately 80 times greater than VMGI’s Professional Fees. –A recent project identified annual performance improvement opportunities of approximately 20 times greater than VMGI’s Professional Fees.

9 Confidential for Internal Use Only V M G I VMGI Contact Information VMGI Contact Scott Smith, Executive Director, VMGI P.O. Box 406 Chesterfield, MO Phone: