Georgia Gateway– Integrated Eligibility System (IES) WIC Customer Service Conference August 2015 15 minutes total 1 min

What is Georgia Gateway? The new integrated eligibility system (IES) will enhance or completely replace systems and processes across 6 benefit programs The system will: Provide a one stop shop for consumers to apply for and manage their benefits for WIC, Medical Assistance, SNAP, TANF, LIHEAP and Child Care Centralize client information and verifications Provide standardized business rules for financial eligibility determination Reduce potential fraud, waste, and abuse by offering unique IDs and EMPI Provide single statewide system for more streamlined case transfers across health districts Improve reporting capabilities to reduce time spent manually gathering and tracking information Centralize latest client information and verifications and make it available across the six benefit programs – means that WIC customers potentially will have to bring in lesser verification documents than currently since most of them are on Medicaid, SNAP and TANF currently and have already docs in DIS Make available eligibility summary information across programs (e.g., current Medicaid eligibility status) to all IES users – can help WIC workers determine benefits potentially faster (will not have to use other systems like GAMMIS etc.) – if you’re eligible for MA, SNAP, TANF – you’re categorically financially eligible for WIC Offer the opportunity to have potentially faster and streamlined cross-county/health district WIC case transfers through the use of single statewide system Monitor employee workload in real time providing opportunities for performance improvement and reduces time wasted in manual reporting – current employee frustrations with PARS

How are we preparing for Georgia Gateway? There are a number of changes across People, Process and Technology that we need to prepare for PROCESS PEOPLE TECHNOLOGY Georgia Gateway 3 min Focus on people, process here – Training, communications, etc… The Business Readiness Team will help support the State with a successful transition from current to future business processes and organizational structures to enable an effective implementation of the integrated eligibility system

Georgia Gateway timeline and project status The timeline of activities spans from 2014 through the end of 2016 which includes a phased readiness and implementation approach Design and Construction System Testing User Acceptance Testing Training Business Process Reengineering 3 min We are nearing the end of System Integration Testing (SIT). In October we will begin UAT Testing with identified staff across programs to test the functionality of the Gateway system. Training will be in waves to align with waved implementation. BPR – Discuss as-is, to-be, implementation of approved recommendations. Implementation will occur in waves. Starting with pilot go live in May, wave 1 in August, 2016 and ending with a statewide rollout in October, 2016. Point out WIC wave/timeline Communications is constant and occurs throughout the project. It drives frequent and consistent messaging related to GA Gateway. Implementation and Business Readiness Internal and External Communications Pilot Wave 1 Wave 2 We are here

Georgia Gateway System Screenshots

Georgia Gateway Homepage 1 min Worker Portal Home Screen

Customer Portal 1 min Customer Portal Homepage: The homepage allows customers to create an account, sign in to an existing account, and learn more about the application and eligibility criteria

WIC customers can view case status 1 min Customers will be able to view their WIC status. This screen displays the information about the selected household member. It shows the current contact information, mailing address (if entered during application submission), authorized rep details (if authorized rep is on file) and the status of the benefit.

Stay in the Georgia Gateway know!

How will staff receive Gateway information? Frequent communications will be distributed to keep all impacted staff updated on Georgia Gateway news The Gateway Post project newsletter PHIL intranet site updates Customer Service Conferences WIC Program Fact Sheet Frequently Asked Questions Guide “Did you know” WebEx series Nutritional Service Directors Meetings 2 mins There will be frequent communications to keep all impacted staff updated with project status, and milestones. Discuss avenues of communication for WIC staff to receive Georgia Gateway information. This newsletter will serve as your source for the Georgia Gateway project. Each edition will provide project-wide information around people, process and Georgia Gateway system updates that will be useful as we prepare for go-live and beyond! Stop by our booth to pick up your copy of The Gateway Post!

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