1. Onboarding: Update Your Approach with Human-Centered Design
Rachel Meredith, Manager, Deloitte Services LP
Mary Sheridan-Marmura, Manager, Deloitte Services LP

2. World-class new hire experience
Our ‘why’ for transforming the Welcome to Deloitte (W2D) new hire experience
World-class new hire experience
Growth

3. Human-centered design approach
DISCOVER
DEFINE
DEVELOP
DELIVER
Annual volume of new hires has doubled, yet resources to deliver orientation are in shorter supply
The businesses have deployed new talent models, while national focus is limited to the historical few
We have an opportunity to further leverage technological advances around social, mobile, and analytics
Deloitte University opened its doors, setting a new standard for exceptional customer experiences
High annual travel costs
Fewer new hires feeling job ready
Frequent last-minute requests for facilitators and leaders
Designed for campus hires when over 50% of hires join with experience
Technology and resource delays for 20% of experienced hires
Greater than 50% of orientation time spent on administrative tasks
Problem framing
Research
Synthesis
Reframing
Ideate
Refine
Prototype
Test
Present

4. Our journey and human-centered design methods in action
2016
2017
2018
Operational Pilots
Hack the Experience
Dashboards and Analytics
DLaunch Lab
DStart App
Greenhouse
Case for Change
Governance
Design Thinking Session
Prioritization
Pilot Execution
Tiered Pre- Hire Support
Scale DLaunch
Select milestones to discuss and relevant HCD methods

5. Guidelines and lessons learned
Invite the Learner to the party
Set aside obstacles and ask “How might we?”
Curate stories and empathize
Adopt a bias for action ─ Fail fast
Explore new twists on existing ideas
Focus on the experience and broaden the scope
Exaggerate your goals and celebrate success

6. Your turn! How might you get started?
Identify a challenging problem that exists in your world
Frame design challenges as questions
Engage with learners to empathize and reframe

7. This publication contains general information only and Deloitte is not, by means of this publication, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This publication is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional advisor.
Deloitte shall not be responsible for any loss sustained by any person who relies on this publication.
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