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What business really needs

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Presentation on theme: "What business really needs"— Presentation transcript:

1 What business really needs

2 Principles behind our conversation
Approach Strategic Operational Operating efficiency Driving shareholder value Revenue growth Why do businesses need data? Practically how could data collaboration impact current business process? Capital efficiency Responding to regulation and risk Risk & Expectations

3 Global market dynamics are causing mass disruption across industries
Business is hard pressed to disrupt or be disrupted Global market dynamics A new breed of opportunity, a new breed of competitor Threats from innovative alternate products A new breed of customer – empowered, informed, engaged The blend between product, service and insight Global regulatory pressure in response to Financial Crime, Anti-terrorist threats and Anti-money laundering

4 Observed business investment in global megatrends
Preparation for tomorrow’s market – a blur between product, service and insight Global market dynamics Observed megatrends Disaggregating forces – the pervasive use of digital connectivity to coordinate and mobilise large volumes of consumers to fundamentally disrupt traditional services A new level of personalisation comes to retail products, breaking the grip of stagnant, standardised products and experiences. Next generation of process externalisation – the API economy The embedding of artificial intelligence, machine learning, social sentiment into customer touchpoints, and back-office operations and processes Automated advice management, consumer engagement and social trading

5 Data is becoming a vital differentiator
Data is the new oil Data is becoming a vital differentiator Global market dynamics Observed megatrends Enhanced information about customer Enhanced information about market Businesses that can augment their products and services with insights are likely to succeed in the future market. Collaboration around data between Private and Public sector provides an opportunity to enable our economy to be more competitive. Enhanced information about competitive landscape Enhanced information about risk

6 Some pragmatic opportunities to collaborate
Focusing on shareholder value Streamline customer on boarding – ask fewer questions, allow data to fill in the blanks Operating efficiency Enhanced data quality – all businesses are grappling with inconsistencies in data Revenue growth Practically how could data collaboration impact current business process? Capital efficiency Risk & Expectations

7 Some pragmatic opportunities to collaborate
Focusing on shareholder value Hyper tailored customer experience - embed information and intelligence into customer experience Operating efficiency Hyper personalised product offerings Revenue growth Practically how could data collaboration impact current business process? Improved market research for the identification of new market opportunities Capital efficiency Development of new innovative products and services by leveraging shared data Risk & Expectations

8 Some pragmatic opportunities to collaborate
Focusing on shareholder value Operating efficiency Deduplication of financial crime, anti-terrorist and anti-money laundering processes Collaboration between government, regulatory bodies and business to better manage SA’s risk Revenue growth Practically how could data collaboration impact current business process? Capital efficiency Risk & Expectations

9 Identified business challenges
Wait what about the obstacles? Challenges to opening up are not technical, they are cultural. The principal concern among business is that giving away data gives away value and provides advantage to sharp-eyed competitors. Businesses feel overwhelmed by their own data, and the processes for managing and leveraging data. They feel that to share they first need to get their “own house in order” Business say they are not in the information business, but they know they have loads of data and to participate in the data economy will require too much effort and resources Opening or selling data will create too much of an administrative & regulatory burden and endanger customer loyalty. SLIDE KEY INSIGHTS: Challenge perceptions and culture. Not exploring this will be detrimental to businesses in the future.

10 What could it look like – the data exchange
Models related to open data initiatives Fully and unconditionally open data Data that is open for consumption but with limitations for reuse A combination of open data and high-quality, low- cost data sources Publicly available data as part of the business model No legal obligations to producer Attribution Freemium use Syndicated licence Commercial terms and conditions SLIDE KEY INSIGHTS: Open data in its raw form holds little value, elaboration of this data, through augmentation and advanced analytics can be powerful Demos:

11 Practical example – Panama papers
Leveraging Open Data Using Panama (off-shore leak data) and corporate registries to identify financial crime activities SLIDE KEY INSIGHTS: Open data in its raw form holds little value, elaboration of this data, through augmentation and advanced analytics can be powerful Demos:

12 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see to learn more about our global network of member firms. Deloitte provides audit, consulting, financial advisory, risk advisory​, tax and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500® companies through a globally connected network of member firms in more than 150 countries and territories bringing world-class capabilities, insights, and high-quality service to address clients’ most complex business challenges. To learn more about how Deloitte’s approximately professionals make an impact that matters, please connect with us on Facebook, LinkedIn, or Twitter. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the “Deloitte network”) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte network shall be responsible for any loss whatsoever sustained by any person who relies on this communication.


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