1. 1Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. Third-Party Assurance (TPA) Optimization and Control Rationalization

2. 2Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization For large, complex service organizations, a thoughtful approach to assurance can save time, money, and lead to more satisfied clients and prospects UnderstandIntegrateRationalizeEnhance  Identify reporting requirements – internal and external  Report definition and inventory  Integrate control testing requirements across the enterprise to reduce work effort  Regulatory requirement mapping  Level set scope and report type requirements  Identification of redundant controls  Identification of control gaps and areas of improvement  Streamline overall TPA approach to better respond to customer queries  Implement salesforce training  Implement regular optimization activities related to TPA trends and industry TPA Optimization Monitor  Execute on-going monitoring activities related to third- party assurance requirements, testing, and reporting including common approach  Establish continuous monitoring techniques and technology

3. 3Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization - Understand Identify internal reporting requirements – SOX, financial audit, operational audits, service level agreements, key performance indicators, etc. Identify external reporting requirements – regulatory, industry, and customer Report definition and inventory Reporting type (SOC 1, SOC 2, AT101, Agreed Upon Procedures, etc.) Inventory of reports – internal, customer facing, regulators Define TPA environment based on steps above UnderstandIntegrateRationalizeMonitorEnhance TPA Optimization Key Activities: TPA report inventory, regulatory requirement inventory, and extended enterprise mapping

4. 4Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization - Integrate Integrated control assessments: Construction of customer facing integrated requirements dashboards Identification of targeted efficiency areas (where there is overlap) Creation of new controls/scope to better meet integrated requirements Regulatory assessments: Identification of legislative and other regulatory requirements Utilization of an integrated requirements framework Mapping control framework to global regulatory requirements Identification of gaps Building global regulatory testing/monitoring approach UnderstandIntegrateRationalizeMonitorEnhance TPA Optimization Key Activities: integrated control framework, regulatory control mapping

5. 5Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization – Rationalize Level set scope and report type requirements What report types best fit customer/regulator need? Do the report periods align and meet customer requirements? Identification of redundant controls Identification and definition of key controls across multiple reporting frameworks Utilizing integrated controls, can efficiencies be identified? Identification of control gaps and areas of improvement Do control gaps exist? If so, remediation efforts should be aligned with broader risk/controls framework UnderstandIntegrateRationalizeMonitorEnhance TPA Optimization Key Activities: rationalized control set, gap assessment, and risk and control map

6. 6Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization – Enhance UnderstandIntegrateRationalizeMonitorEnhance TPA Optimization Key Activities: salesforce training sessions, TPA report repository, customer query process improvement assessment, and report readiness assessments How does a service organization enhance their brand through third-party assurance? Streamline overall TPA approach to better respond to customer queries Implement salesforce training Implement regular optimization activities related to TPA trends and industry How does a service organization utilize TPA reporting for a competitive advantage? Understanding trends and hot topics related to assurance (SOC 2, cyber risk attestations, etc.) and implementing into the TPA process Performing readiness exercises and efficiently mapping controls to new requirements Utilizing online tools/portals for ease of report delivery (for current and prospective customers)

7. 7Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization – Monitor UnderstandIntegrateRationalizeMonitorEnhance TPA Optimization Establishing monitoring activities People: identification of the right skillsets and stakeholders related to third-party assurance across the organization Process: identification of an efficient and effective process for managing third-party assurance reporting Technology: Automated Control Execution (ACE) for continuous monitoring Utilization of analytics to automate and test controls Real-time monitoring rather than point in time testing Testing and design efficiencies Key Activities: implementation of continuous monitoring technology, third-party assurance monitoring control assessment

8. 8Third Party Assurance Optimization and Control RationalizationCopyright © 2016 Deloitte Development LLC. All rights reserved. TPA Optimization – Conclusion UnderstandIntegrateRationalizeEnhance  Increased outsourcing and regulations are raising the bar on OSPs  Complexity of environment and customer requirements are driving needs and confusion at the same time  Better way to efficiently do this, create sales opportunities through differentiation, and streamline internal processes TPA Optimization Monitor

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