UX Case Study daniela How many steps does it take to confirm an email? July 2014 when using a mobile app.

Slides:

Advertisements

Similar presentations

My System Profile and Password Reset Instructions PART 1 For every Core-CT User ID follow these steps to use the Automated Password Reset feature: 1.Log.

Advertisements

Requesting Withdrawal of a Submitted Application Tutorial 4.

Your NEW Social Services Verification Tool

New User Login Process County of San Diego, Office of Emergency Services Logging into WebEOC Version 7 for the First Time WebEOC 7 Initial Login.

Password Reset Instructions PART 1 The following set-up tasks must be performed first in order to use the Automated Password Reset feature. 1.Log into.

Follow these instructions to pay your dues. Get into your web browser Like Internet Explorer Now you need type in this address in the Address bar. Example.

Free Wi-Fi Zone. Detail Process of Free Wi-Fi Access Switch on Wi-Fi setup on your Wi-Fi enabled Device like Cell Phone, Tablet PC, Laptop & search for.

Cooperating Teachers: How to Reset Your Password in Tk20 Use this after your initial account set up if you cannot remember your TK20 password.

Louisiana Plans Management System (LPMS) Changing Your Password.

Parents Guide to responding to the online offer of a school place We suggest you read this guide before you respond to our online offer of a school place.

Step by step guide to reset your Honeywell LDAP Password

Women’s Business Forum New Website How To: Free Members who have been receiving the WBF newsletter.

What is a Blog? How to make a BLOG?  1 st Step make a Gmail Account.

Requesting a New Password on ISEE Idaho State Department of Education October 7, 2011.

FSUSD August 2011 Ed Tech. Every user has a username and a password. In FSUSD, you have to log in using your Novell username and password (min. 8 characters).

Returning Students You registered last year. If you remember your , type it in at the top of the screen Click on “Password Help”

Go to CU Denver’s home page Ucdenver.edu Select quick links on the far right corner of the screen. Click UCDAccess Then click the need help button and.

Ref Centre Referee assignments will be done on Ref Centre this year Please take the time to follow these instructions to receive game offers Important.

FSUSD August 2011 Ed Tech. Go to the Google Project page on our website for information on how to set your password and then login to Gmail.Google Project.

At the Log in page enter your college provided username and password then click submit to login to Owl Link.

Logging Into Your Teachscape Account. Username: (your school address) Password: teach.

Cerego for Reading How to log in and use the program?

1 Mezzanine Ware (Pty) Ltd © 2014 Installing\Uninstalling the Mezzanine Helium Android application.

Creating a SIS account. Type in address into web browser Explorer, Firefox or Chrome  dcs.org dcs.org.

ECHAM Pre-Session Training. Username: –first initial, last name. Example: rmoore. –If you have two last names, use the first last name only Example: I.

Morton Instructional Technology Team Edline Student Activation.

Password Reset Instructions PART 1 The following set-up tasks must be performed first in order to use the Automated Password Reset feature. 1.Log into.

Employee Self Service Review and Print Benefits Confirmation 1.

A MEMBER OF THE MINNESOTA STATE COLLEGES AND UNIVERSITIES SYSTEM StarID Retrieval.

How to set up an account- Non-Technical Aimee Lilley.

ScriptOnce™ & Best Practices. Agenda 2 Automation that works ScriptOnce –Minimal maintenance –Easy to add devices Robustness –Reliable Scripts - Minimize.

Log on to Your user name will be the same as your current address except after sign you must enter “irs-mos.org”.

Cleveland Clinic Supplier Registration. Existing Supplier Registration Select the “Existing Supplier” registration link.

Gmail Password Recovery Process Find Gmail technical support for Gmail password recovery, recover Gmail password, reset Gmail password, change Gmail password,

Create an Account.

Password Reset Instructions

SPen & Camera Kit Experience App

 Gmail is a free webmail service, developed by Google.  Gmail also supports advertising.  Users can access Gmail on the desktop, laptop or through.

Gmail is one of the finest service which is free, advertising-supported service developed by google. User can easily access gmail on the web.

International Inner Wheel

How do I order and ID card?

Gmail Password Recovery Process

Download Instructions

Affinity Program | Client Approved Copy| Native App Landing Page

Fix yahoo error code 1032 Call Toll-free Number

Gmail Password Reset |

Looking for Gmail Help? JUST CALL (800)

Optus Password Reset Number

Unable to set your Webroot account password While logging in to the account, if any message Can't log in? appear on your screen. Then, Click on the link.

Unable to set your Webroot account password While logging in to the account, if any message Can't log in? appear on your screen. Then, Click on the link.

Google Account Recovery Phone Number Lost For any information regarding Google Account Recovery phone number lost, please read the following presentation.

Creating a SIS account.

Password Reset Instructions

Check the buttons at the bottom of your Alert

The Smarter Balanced Assessment Consortium

Welcome to the Room Self-selection Process Tutorial

SOCIAL MEDIA AND ICT RESOURCES PUPIL GUIDE

How to access the discussion page

Changing Your Password on IHCDAonline.com

To start Affiliation of your members go to

LMS – SIBAU (Student LMS Guide)

Creating a SIS account.

COURSE PLANNING 2018/19.

Turnitin.com How to use the website.

Google Account Recovery Process

Student user guide for getting started with Microsoft

Instead of wasting your valuable time, dial Recover Forgot AOL Password Number +1(866)257–5356 or Send and to which is available 24 hours a day and 7 days a week.

Precision Spine Inc. Webmail User Guide.

How to Recover a Gmail Account Password? | Gmail Customer Helpline Number

Presentation transcript:

UX Case Study daniela How many steps does it take to confirm an ? July 2014 when using a mobile app

Confirmation expected steps 5 No more than 5 ?

What if it takes … Confirmation expected steps 5 No more than 5 ? 40 steps

40 Steps daniela Pinterest Flow by daniela validation process

Start: Open native app

1. Validate address what is it using?

Gmail 2. We use different s for different apps…

3. Open Inbox…

Pinterest ! 4. Find message…

5. Confirm …

6. Log back into app…

7. Enter credentials Prefer the app

8. No updates in the app… Back to the browser

9. Enter credentials via the browser… Ok

10. Wrong password… dang! I forgot

11. Switch ‘site’ to reset password… Try it now ?

Back to the browser 12. Still no updates in the app

13. Switch ‘site’ AGAIN to reset password… Try site ?

14. Enter …

15. Reset password…

Go to Gmail 16. Follow instruction…

17. Open Inbox…

18. Find message… Pinterest !

19. Confirm…

20. Type new password…

21. Swipe to see more…

22. Swipe to read label…

23. Type password AGAIN…

24. Swipe to see more…

Done? 25. Change password…

26. Confirm…

27. Log in…

28. Enter credentials…

29. Enter …

30. Close keyboard…

Ok 31. Log in…

32. Wait for page to load…

Don’t want to! 33. Click TAKE A LOOK to dismiss message…

34. Limited functionality… What else?

35. Look for more actions… where ?

36. Wait for page to resize…

pulling to refresh 37. Wait for page to load…

What happened? 38. Go back…

Finally! 39. Open app…

Something is happening… 40. Wait…

41. Log AGAIN into native app…

42. Enter credentials, AGAIN…

43. Confirm…

44. Processing…

45. Use app… Did it!

UX Review daniela Confirmation expected steps 5 unnecessary steps 40