C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 1 Professional Opportunities Orientation Program David Churchill Director of Project Management Information Technology Services January 23, 2003 NCR ranked in Top , 1999, 2000, 2001 Retention Strategies, Benefits Options, Staff Diversity, Career Development

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 2 Agenda NCR Overview Opportunities in Information Technology Services –Organization –Job Families –Career Paths –Internships Career Management –Performance Management –Professional Development –Candidate Characteristics

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 3 NCR Overview - Quick Facts NCR is the leader in providing Relationship Technology solutions including privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, retail store automation and automated teller machines (ATMs). Targeted markets are Retail, Financial, Communications, Manufacturing, Travel and transportation, and Insurance. Ranked #304 in Fortune Revenue: $5.9 Billion Employees: Over 30,000 in over 100 countries Headquarters: Dayton, OH

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 4 Opportunities in Information Technology Services Functional organizational structure, distributed globally –Product Development –Marketing & Sales –Delivery (ERP) –Services –Finance –Human Resources –Data Warehouse Over 1,200 IT people in over 40 countries Major Locations: –Dayton, Ohio –Sophia, France –Sydney, Australia –Tokyo, Japan Customer Services Enterprise Application Engineering & Support Technology & Infrastructure QUALITY Business Unit IT Teams Enterprise Applications Financial RetailSystemedia Application Definition and Delivery Teradata BU specific Engineering and Support

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 5 Opportunities in Information Technology Services IT Job Families / Roles

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 6 Opportunities in Information Technology Services IT Career Paths Non-IT Paths IT Business Path IT Technical Path Undergrad Entry or Internship Graduate Entry Technical Skills: Programming, Integration, Support Business & Technical Skills: Planning, Analysis, Design Emphasis on Business Skills: Strategic Planning, Financial Management, Operations, … Typical assignment is months Product Management Project Management Software Engineering Technology Engineering Technology Consulting Marketing Finance etc.

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 7 Opportunities in Information Technology Services An Example IT Career Path –Software Engineer - 3 Years Logistics Procurement International Sales & Marketing –Product Manager - 3 Years Law Department Controller’s Division *** Earned MBA Degree *** –Project Manager - 4 Years Professional Services *** Earned PMP Degree & Certification *** –Professional Services Consultant (non-IT) - 2 Years Year 2000 Customer Migrations –Professional Services Director (non-IT) - 1 Year Business Operations –IT Services Director - 2 Years Global Deployment Quality - Project Management There is no “correct” path, so enjoy the journey!

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 8 Opportunities in Information Technology Services Internships - What’s the value of the experience? –Career Exploration –Evaluate NCR as Potential Employer –Challenging & Meaningful Assignments –Exposure to Business Leaders –Informal Networking –Personal & Professional Development Project specific training Possible college credit Minimum Qualifications –Sophomore Standing –Majoring in Academic Discipline for which NCR Recruits –Minimum GPA 3.0

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 9 Career Management Performance Management –Provides for clear objectives, aligned to strategy –Ongoing feedback between manager and employee –Specific development opportunities identified to increase performance –Formal performance review annually Interns: Assigned a Mentor Establish Objectives & Development Plans Monthly Performance Discussion Final Performance Evaluation Interns: Assigned a Mentor Establish Objectives & Development Plans Monthly Performance Discussion Final Performance Evaluation

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 10 Career Management Professional Development –Your Responsibilities Accept responsibility for your own career Assess your interests, skills, and values Establish goals and career plans Utilize development opportunities –Formal Training (NCR University) & Professional Certification Programs Talk with your manager / HR Consultant about your career Follow through on realistic career plans Build your network & seek a mentor –Your Manager’s Responsibilities Provide timely performance feedback Provide developmental assignments and dollars Participate in career development discussions Support employee annual development planning

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 11 Career Management Candidate Characteristics –Preparation for Position Academic Success Academic Curriculum Work Experience Internships –Behavioral Attributes Technical/Professional Knowledge and Skills Sense of Urgency / Bias Toward Action Individual Accountability Sets High Standards Competitive Spirit Communications Skills Targeted Selection Interviews –STAR = Situation, Task, Action, Result

C r e a t i n g S o l u t i o n s B u i l d i n g C a r e e r s 12 Indiana University Thank You!