Project Title GB or BB name: XYZ
Define Phase D D M M A A I I C C
Deployment DMAIC
Project Charter DMAIC
Team DMAIC NameFunctionRole In the teamIn charge of…
Gantt Chart DMAIC
Framing Worksheet DMAIC
Customer Requirements CTQ’s VOC for example: Key IssuesCustomer CTQs Measurable Requirements 1 st level Customer CTQs if needed 2 nd level 1 When I’m staying in a hotel I like a good bath right temperatureTemperature > 30 degrees < 36 degrees Fills up quickly time to fill < 5 mins 2 3 DMAIC
SIPOC SuppliersInputsPROCESSOutputsCustomers Use nounsUse verbsUse nouns Start point Arrival point For example DMAIC
Stakeholder Analysis Who are they? Where are they? Where do we need them to be? How do we get them there? Who could help? Names Strongly against Moderately against Neutral Moderately supportive Strongly supportive Hot/cold spots Next steps DMAIC
Measure phase M M D D A A I I C C DMAIC
Current process map Include some initial map of your process DMAIC
Ys behavior DMAIC
Cause & effect diagram to find potential Xs DMAIC
Data collection DMAIC Check sheet Pareto
Data collection plan DMAIC WhatHowWhoWhere MeasureOperational definition Type of measure – Y or Xs Type of Data Measurement tools Sampling scheme and Frequency Who is collecting the data On which document - form
Measurement System Analysis Potential source(s) of measurement variation checklist Yes/NoEvidence Is my measurement system repeatable? _______ Will I get the same results if I make the measurement more than once? Is my measurement system reproducible? _______ Will someone else be able to complete the same measurement & get the same results? Is my measurement system accurate? _______ Will the results from the study match the actual value or expert data? The appropriate analysis tool to quantify the amount of variation due to the measurement system is _______ Very simple assessment _______ Discrete data analysis tool (for repeatability, reproducibility & accuracy) _______ Gage R&R - ANOVA method _______ Gage R&R - Short method Only if issues on Measuring system Is the Measurement System adequate ______Yes/No DMAIC
Measurement System Analysis – Gage R&R DMAIC
Baseline process sigma Number of units processed N = __________ Total number of defects made (include defects made and later fixed) D = __________ Number of defect opportunities per unit (equate to CTQs) O = __________ Calculate # defects per million opportunities DPMO = 1,000,000 x ( ) = 1,000,000 x = __________ Look up process sigma in Sigma = __________ sigma conversion table D N x O ( ) ( ) ( ) (method 1) DMAIC
Baseline process sigma (method 2 – using Jmp) DMAIC short term sigma = 0.74 long term sigma value = 2.35 Stable or unstable ?
Analyse phase M M D D A A I I C C DMAIC
Cause & effect diagram for Experience Door without data collection plan DMAIC
5 Whys Analysis for Experience Door without data collection plan Catalyst Consulting Ltd DMAIC
Statistical Analysis Catalyst Consulting Ltd DMAIC Box plot Scatterplot Simple regression Fit Y by X Anova Screening Partitioning …
Y=f(Xi) – Statistical Model DMAIC
Vital few Causes Critical X DMAIC
Improve phase I I D D M M A A C C DMAIC
Proposed solution DMAIC
DMAIC add additional slides to elaborate on actions using pictures and summary activities
Stakeholder Analysis - improve Who are they? Where are they? Where do we need them to be? How do we get them there? Who could help? Names Strongly against Moderately against Neutral Moderately supportive Strongly supportive Hot/cold spots Next steps DMAIC
Control phase C C D D M M A A I I DMAIC
32 DMAIC OPL
Control Plan DMAIC
Final process sigma Number of units processed N = __________ Total number of defects made (include defects made and later fixed) D = __________ Number of defect opportunities per unit (equate to CTQs)O = __________ Calculate # defects per million opportunities DPMO = 1,000,000 x ( ) =1,000,000 x = __________ Look up process sigma in sigma conversion table Sigma = __________ D N x O ( ) ( ) ( ) (method 1) DMAIC
Final process sigma (method 2) DMAIC BEFOREAFTER
ROSS Control – the final outcome BaselineFinal Performance Project Y Z ST Z LT Financial benefits Cost ££ Revenue £ Cash £ Implementation costs £ Net Benefit £ DMAIC