1. Project Title Team Leadname Team MembersMember names Process Ownername Championname Insert your company logo here

2. 2 © 2009 APQC. ALL RIGHTS RESERVED.  Business Case Statement  Problem Statement  Goal Statement Project Name Milestones Define00/00/00 Measure00/00/00 Analyze00/00/00 Improve00/00/00 Control00/00/00 Team Members: Process Owner: Team Leader: Team Members: Team Charter Optional Add scope – in & out of frame

3. 3 © 2009 APQC. ALL RIGHTS RESERVED. PSIOC Name of Process SuppliersInputsOutputsCustomer Insert suppliers here Insert inputs here Insert outputs here Insert customers (segments or names) here High Level Process StartEnd

4. 4 © 2009 APQC. ALL RIGHTS RESERVED. Define Voice of the Customer Insert graph or other info about customer data collection Insert detailed Measurable Requirements

5. 5 © 2009 APQC. ALL RIGHTS RESERVED. Schedule Milestones Closure/Handoff to Process Owner: 01-01-02 Control: 11/26/01 - 12/26/01 Improve: 10/18/01 - 11/26/01 Analyze:10/01/01 – 10/17/01 Measure:08/02/01 – 10/05/01 Define: 06/20/01 – 8/01/01 Project Start Date: 06/19/01 Example: Very high level milestone chart with main phases of DMAIC

6. 6 © 2009 APQC. ALL RIGHTS RESERVED. Measure - Data Collection Suggestions: insert info on your data collection plan, sampling strategy, compilation form, key operational definitions, etc. Another good use of slides in your Measurement section is to demonstrate your baselines. You can use Proportion Defective calculations, Yield, Dpu, COPQ, etc. (see notes below)

7. 7 © 2009 APQC. ALL RIGHTS RESERVED. Measure – Key Performance Indicators This should be a MUST have slide to record your KPI. What would be the most critical metrics in terms of outcomes and predictors. KPI – Outcomes Outputs KPI – Inputs & Process Metrics

8. 8 © 2009 APQC. ALL RIGHTS RESERVED. Measure - COPQ Baseline the financial opportunity for your project Show with bullets or graphs $

9. 9 © 2009 APQC. ALL RIGHTS RESERVED. Insert graphs here to demonstrate performance and key findings Analyze - Data Analysis

10. 10 © 2009 APQC. ALL RIGHTS RESERVED. Analyze - Process Analysis

11. 11 © 2009 APQC. ALL RIGHTS RESERVED. Analyze - Root Cause

12. 12 © 2009 APQC. ALL RIGHTS RESERVED. Improve - Pilot Findings

13. 13 © 2009 APQC. ALL RIGHTS RESERVED. Improve - Implementation Plan

14. 14 © 2009 APQC. ALL RIGHTS RESERVED. Improve - Cost Benefit Analysis Insert info related to the cost benefit analysis; work with your financial advisor to complete this activity

15. 15 © 2009 APQC. ALL RIGHTS RESERVED. Control This is a great place to include your Control Plan - insert charts for monitoring key indices for the process (dashboards)

16. 16 © 2009 APQC. ALL RIGHTS RESERVED. Control - Process Management

17. 17 © 2009 APQC. ALL RIGHTS RESERVED. Key Findings l Main point Ý sub bullet for details l Main point Ý sub bullet for details Key FindingsKey Concerns

18. 18 © 2009 APQC. ALL RIGHTS RESERVED. Next Steps List out bullet points Include transition from one phase to another You could use a copy of your project management plan if you would like

19. 19 © 2009 APQC. ALL RIGHTS RESERVED. Q & A