Confidential, 860-880-1088, partner@songhai.com MBX Template Book Confidential, 860-880-1088, partner@songhai.com.

Confidential, 860-880-1088, partner@songhai.com
MBX Template Book Confidential, ,

Improvement Project <Project Name> <Project Leader>

Instructions This template has been put together to assist you in structuring and communicating your improvement type of project. It is not intended to be prescriptive. If there are pages that you don’t think are appropriate, there is no need to keep them in (delete them). Likewise, if there is more information you want to include, add more pages. For each review (DMAIC) include the DMAIC Project Progress Sheet and make sure it is up to date. You should save this file as a PowerPoint template (POT). Comments are available on each slide describing how to complete the page. These comments can be seen in the PowerPoint Notes view. (Menu VIEW/Notes Page)

Major Elements Of A Charter
Business Case Opportunity Statement Goal Statement Project Scope Project Plan Team Selection

Project Name - Project Leader Name
Project Objective Accomplishments This is where you would state the specific opportunity and problem description. This is where you would discuss the specific accomplishments you have made. Impacted Metrics Major Milestones Primary Metric Plan Actual Deliverable Owner Plan Actual Key task #1 to be completed John Doe 10/15/12 10/12/12 Key task #2 to be completed Jane Doe 12/15/15 Key task #3 to be completed 12/12/16 Financials Benefit Details Plan Actual Est. Annualized Benefit Est Benefit Est. Spending Net Benefit Potential Risk/Roadblocks

Project Risk/Abatement
Prob. Imp Score Abatement

Gross Potential Benefits
Include this page if appropriate. Best estimates are sufficient for Define & Measure

DEFINE

Identifying Project CTQs
Define Step A Identifying Project CTQs Key Questions What customer groups are the primary focus for this project? Customer Sample comments Key Output Characteristics Important to Customer CTQs <Insert> What methods were used to understand customer requirements? <Insert> Which CTQ(s) will be the primary focus for this project? <Insert> All data entry on this page must be completed in the SLIDE SHOW mode with the exception of any “takeaway” boxes. Takeaway boxes are completed in the SLIDE VIEW, or edit mode. Follow instructions on page 1 to get to SLIDE SHOW mode. 1. First, identify 2-3 key customer groups for your project. 2. Identify 1-3 typical comments, or feedback you heard from each customer group during your VOC efforts. 3. Define the specific characteristics that are important to each customer group. Examples include, timeliness, accuracy, responsiveness, professionalism, knowledge level, etc. 4. Concisely respond to the key questions. Refer to the DMAIC1 training materials or your BB/MBB for help if needed. 5. Utilize the Takeaway Box provided or create your own to capture any key points, issues, or key learnings from your VOC activities. Remember, the Takeaway boxes must be completed in the SLDE VIEW Mode. It is highly recommended that you keep this simple for presentation purposes. Prioritize the 2-3 most critical customer groups and the highest priority comments. If you feel you absolutely need more room, you can copy this page to make two pages here.

Team Charter Resource Plan General Information Tollgate review Dates
Define Step B Resource Plan General Information Tollgate review Dates Big Y Tollgate Date Signoff Project Lead <> Project Coach Fulfilment Define Project Champion Simplification Measure Team Members New Product Analyze Inquiry to Order Improve Control Contact Information for Project Lead All data entry on this page must be completed in the SLIDE SHOW mode. Follow instructions on page 1 to get to SLIDE SHOW mode. 1. In the Resource Plan area, click on the desired fields independently to enter data. Project Lead: Your name goes here Project Coach: Enter the name of the quality resource assigned to help coach you on your project. If you do not know your assigned quality resource, contact the Quality Leader for your business Champion: Enter the name of the senior leader or sponsor for your project Team Members: Enter the names of anybody that will or has been assisting you with your project 2. In the General Information area, type in the brief name of the project and designate one Core Process your project aligns with and one component of strategic framework. Use an X to do so. If you need help with this, contact you BB or MBB. 3. Complete the Tollgate area, by entering the dates each tollgate took place or is scheduled and the name of the project sponsor at that time.

Team Charter Define Step B
Business Case (Including High Level Benefit Analysis): In Scope: << Insert Text Here>> << Insert Text Here>> Specific Problem Statement: Out of Scope: << Insert Text Here>> << Insert Text Here>> Complete each section by typing in the appropriate text. Remember-when page is printed, only the Text showing will print. You can open up text areas in any of the Boxes (in PowerPoint Slide mode simply click on the box & it should be highlighted with option to expand by dragging a corner with your mouse) or Copy/Paste and expand onto a new inserted slide if more area is needed. Specific Goal Statement: Definition of a Defect for This Project: << Insert Text Here>> << Insert Text Here>>

Current Process COPIS C O P I S Define Step C Key Questions
What are the process boundaries? Start: Stop: C O P I S <Insert> Customer Output Process Input Supplier (Use nouns) (Use verbs) (Use nouns) <Insert> What is included/excluded in the scope of this project? Includes: Excludes: <> <> <> 1 <> <> <Insert> <> 2 <Insert> <> 3 <> <> What is the Unit, Opportunity, Defect? <> <> <> 4 <Insert> <> 5 All data entry on this page must be completed in the SLIDE SHOW mode with the exception of any “takeaway” boxes. Takeaway boxes are completed in the SLIDE VIEW, or edit mode. Follow instructions on page 1 to get to SLIDE SHOW mode. 1. First, complete the SIPOC template for your project. Refer to DMAIC1 training materials for definitions of Supplier, Inputs, Process, Outputs, and Customer. Click on the desired field and enter a brief description. If you need more fields to capture additional Suppliers, Inputs, Process Steps, Outputs or Customers feel free to use two sheets. Prioritizing and displaying the vital few items in each category is recommended however. 2. Next complete the answers to the Key Questions section by clicking on the individual fields and entering brief, concise responses. 3. Utilize the Takeaway Box provided or create your own to capture any key points, issues, or key learnings from the SIPOC. Remember, the Takeaway boxes must be completed in the SLDE VIEW Mode <> <> Has this process map been validated by key people? <> <> <> 6 <Insert> <> 7

As-Is Process Map Define Step C < Insert a high level process map for the current process, if applicable. Indicate on the process map, which steps are impact which CTQ.>

CAP Define Key Questions Who are the major stakeholders for this project? AN “OPTIONAL” but highly recommended part of the define tollgate review Presentations might include: <CAP profile> <Stakeholder analysis> <Threats and opportunities matrix> <ARMI & GRPI Models> <Insert> What is their level of support for this project? <Insert> How engaged is the Champion in this project? How about the Leadership Team? Data entry on this page is completed in both the SLIDE SHOW mode and SLIDE VIEW mode. The main area of the page is edited while in the Slide View mode while responses to the key questions are entered in the Slide Show mode. As before, Takeaway boxes are completed in the Slide View mode. Follow instructions on page 1 to get to SLIDE SHOW mode. This slide, while not absolutely necessary for all projects, is highly recommended for any project that could result is change to people’s roles and responsibilities. 1. Either copy and paste any appropriate CAP templates or document key bullet points around CAP related issues in the main area of the slide. Do this in the Slide View mode. Refer to DMAIC2 training materials for information on CAP tools. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. You can insert multiple CAP tools on this one slide if appropriate or create two or more of these slide for your presentation.. <Insert>

DMAIC Project Progress Sheet
Kick Off Date: <Insert> Project: <Insert> Define Tollgate Measure Tollgate Analyze Tollgate Improve Tollgate Control Tollgate Key Steps: 1 <> 2 <> 3 <> 4 <> 5 <> Define Step A: Identify Project CTQs Step B: Develop Team Charter Step C: Define Process Map Measure Step 1: Select CTQ Characteristics Step 2: Define Performance Standards Step 3: Measurement System Analysis Analyze Step 4: Establish Process Capability Step 5: Define Performance Objectives Step 6: Identify Variation Sources) Improve Step 7: Screen Potential Causes Step 8: Discover Variable Relationships Step 9: Establish Operating Standards Control Step 10: Define and Validate the Measurement System on Xs Step 11: Determine Process Capability Step 12: Implement Process Control Overall Project Completion Percentage (XX%) <> Key Deliverables Required List of Project CTQs Team Charter High Level Process Map (COPIS) Tools That May Help Project Risk Assessment Stakeholder Analysis High Level Project Plan In Frame/Out of Frame Customer Survey Methods (focus groups, interviews, etc.) 1. Click on the desired fields at the top of the page independently to enter data such as the kick off date for the project, and brief project name. This information does not automatically transfer from the first page at this time. 2. Click on each of the tollgates and enter the actual date the tollgate took place or is scheduled to take place. If unknown, or not complete, leave empty. 3. Underneath each phase, click on the box to the left of each task that you have completed. Enter an X to denote that the task is complete. 4. Click on the overall Project Completion Percentage field and enter an estimated percent complete. Roughly use 20% per phase as a guide. 5. Click on the button on the red percentage completion bar and drag it to the appropriate spot to graphically represent the percent complete. Required CTQ Tree Operational definition, Specification limits, target, defect definition for Project Y(s) Measurement System Analysis Tools That May Help Data Collection Plan Detailed Process Map Pareto Analysis Required Baseline of Current Process Performance Statement for Project Tools That May Help Benchmarking Fishbone Diagram Required List of Vital Few Xs Transfer Function(s) Tools That May Help New Process Maps FMEA on new process Process Modeling Required Post Improvement Capability Statistical Confirmation of Improvements Process Control Plan Process Owner Signoff Tools That May Help Control Charts CAP Plan 1

MEASURE

Identify Project Y Measure Step 1 Importance <>
Key Questions How will we measure our performance? Process/Product Characteristics – “How’s” Importance <> Total <Insert> Customer Wants – “What’s” What is the Project Y (the primary metric we are trying to improve?) <Insert> Is this metric a strong indicator of how well we are meeting the customer’s CTQ(s)? Complete the Output/Measures matrix while in the SLIDE VIEW mode. Responses to the key questions are entered in the SLIDE SHOW mode. As before, Takeaway boxes are completed in the Slide View mode. Follow instructions on page 1 to get to SLIDE SHOW mode. 1. While in the slide view mode, enter 2-3 key characteristics that are important to the customer in the column on the left side of the Output/Measure matrix. This information show come directly from your VOC slide (#5). 2. Identify 1-2 possible metrics for each output characteristic and enter them across the top of the matrix. 3. Identify whether each metric is a strong, moderate or weak indicator of the characteristics by clicking on the appropriate symbol, clicking on copy, and then clicking on paste. You will need to click and drag the newly created symbol to the appropriate box on the matrix. 4. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode 5. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult with your BB/MBB if you need help. <Insert> Importance 9=High 3=Medium 1=Low Relationship 9=High 3=Medium 1=Low

CTQ Performance Standards
Measure Step 2 Clarify Data CTQ Performance Standards Output Unit Output Chars to big Y Project Y (little Y) Measure CTQ Performance Characteristics Operational Definition How process Will be Measured LSL USL Target Defect DPMO <> Use this template for documenting and presenting your data collection plan or create your own. If you choose to use this template, all data is entered while in the SLIDE SHOW mode, with the exception of any “takeaway” boxes. All takeaway boxes are edited while in the SLIDE VIEW mode. If you choose to create your own template, at a minimum we want to know how you collected your data, who collected it, for how long and what sampling strategies you used, if any. 1. While in the slide show mode complete the template for your 1-3 project Y metrics. 2. Add key points, issues, or key learnings you identified during data collection in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult with your BB/MBB if you need help.

Measurement Systems Analysis
Step 3 Key Questions How will you ensure the data being collected is accurate and unbiased? <Make reference to your Y and what type of data it is> <Insert Measurement System Analysis> Example: Discrete Data Analysis Gage R & R Study <Insert> What are the areas of possible bias or system errors? <Insert> Have I assessed the Reproducibility & Repeatability aspects of my data collection process? <Insert> This is a required slide for all projects. At a minimum, include a bulleted list of how you handled potential measurement system error. The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert findings from formal MSA studies (example: Minitab output) or identify potential sources of measurement system error and your approaches to dealing with them. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on Measurement System Analysis. Are data collectors properly trained <Insert>

ANALYSE

Current Process Capability
Analyze Step 4 Key Questions What is the current level of performance for this process? Baseline Sigma: (Zlt) You may need to use multiple pages here depending on the complexity of your project. <Insert Graphs of Project Y Data> (Histogram, Run Chart, Bar Chart, Normality Assessment, Segmentation Analysis,etc.) <Insert Descriptive Statistics of Project Y data> (Center, Spread, Span, etc.) <Calculate and Insert Baseline Sigma> <Insert> Capability (Zst) <Insert> What is the shape of the process (for continuous data)? <Insert> What are the key descriptive statistics for the process? Center: (ie: Mean, Median, etc) <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. You may find that you need to use multiple slides here. 1. Insert graphs or tables of your project Y metric(s). Focus first on your overall project Y data and then you can move into stratification of that data set. Examples include Minitab or Excel generated histograms, run charts, or box plots for continuous data and bar charts, pie charts or tables for discrete data. 2. For continuous data, include a normality plot if appropriate. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on displaying your project Y data. Spread: (ie: Std Dev, Span, etc) Have we done any BENCHMARK or ENTITLEMENT studies? <Insert>

Current Process Capability
Analyze Step 5 Key Questions What is your re-stated project Goal Statement? <Insert> You may need to use multiple pages here depending on the complexity of your project <Insert Results of Benchmarking Studies, Competitive Analysis or other data that led to the formation of the statistical goal statement> What methods were used to set the project goal(s)? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. You may find that you need to use multiple slides here. 1. Insert graphic or analysis results identifying or validating key root causes. For most projects, starting with a Cause and Effect diagram is recommended. Other examples include Detailed process maps (created from scratch or copied from another application,) Minitab or Excel generated analysis. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials or consult your BB/MBB if you need help on identifying or validating root causes.

Variation Sources Analyze Step 6 Key Questions How did you identify possible root causes? <Insert> You may need to use multiple pages here depending on the complexity of your project <Insert Results of Root Cause Verification> Examples: Ishakawa Diagram, Detailed Process Map, Process Map Analysis, Results/Graphs of Hypothesis Testing and Regression Analysis What are the real sources of variation for this process? <Insert> What methods were used to verify the Root Causes? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. You may find that you need to use multiple slides here. 1. Insert graphic or analysis results identifying or validating key root causes. For most projects, starting with a Cause and Effect diagram is recommended. Other examples include Detailed process maps (created from scratch or copied from another application,) Minitab or Excel generated analysis. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials or consult your BB/MBB if you need help on identifying or validating root causes. Which X variables will you focus on in Improve? <Insert>

IMPROVE

Screen Potential Causes
Improve Step 7 Key Questions What X Variables did you experimented with? <Insert> <Insert Results From Screening Design of Experiments > How did you avoid the impact of lurking variables? <Insert> What are the vital few Xs based on this study? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert Detailed process maps of proposed new process (created from scratch or copied from another application.) Highlight areas where significant changes are proposed by using shapes or arrows. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on detailed process mapping. What interactions did you find? <Insert>

Discover Variable Relationships
Improve Step 8 Key Questions What are the vital few Xs you will focus on? <Insert> Insert Results From Optimization DOEs, Process Modeling, or other tools> <Show Transfer Functions> What is the optimal setting for each of the vital few X variables? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert Detailed process maps of proposed new process (created from scratch or copied from another application.) Highlight areas where significant changes are proposed by using shapes or arrows. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on detailed process mapping.

X Variable Operating Tolerances
Improve Step 9 Clarify Data X Variable Performance Standards X Measure Data Type Operational Definition of X Variable LSL USL Target Allowable DPMO <> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert Detailed process maps of proposed new process (created from scratch or copied from another application.) Highlight areas where significant changes are proposed by using shapes or arrows. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on detailed process mapping.

Proposed New Process Improve Key Questions What are the key process changes proposed? <Insert> <Insert Detailed Should-Be Process Map> (Flowchart, Deployment Map, etc.) Highlight Process Changes or Areas in the Process Where Changes Are Proposed What other processes were benchmarked? <Insert> Have you considered e-business solutions? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert Detailed process maps of proposed new process (created from scratch or copied from another application.) Highlight areas where significant changes are proposed by using shapes or arrows. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on detailed process mapping. How will the impact of the changes be tested? <Insert>

Risk Analysis of New Process
Improve Key Questions What other processes or systems are potentially impacted? <Insert List of Potential Risks or Formal FMEA> <Insert> How were the potential risks evaluated? <Insert> What changes were made to the original proposal to counteract potential risks? <Insert> What’s the plan for continuing to monitor these and other risks throughout implementation and transition? The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert either a formal Failure Modes and Effects Analysis (recommended) or at a minimum, a bulleted list indicating potential risks associated with the proposed process and your approach to dealing with them. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials or consult your BB/MBB if you need help on risk assessments. <Insert>

Cost/Benefit Analysis
Improve Key Questions What are the Costs of Implementing the Proposed Changes? What Are the Benefits of Implementing the Proposed Changes? Tangible: Intangible: <Insert>

Implementation & CAP Plan
Improve Key Questions What resources are necessary for implementation? <Insert Implementation Plan> <Insert CAP plan if required> <Insert> What approaches have been used to mobilize commitment for the proposed changes? <Insert> This slide can be used to present your implementation plan and/or your CAP plan. The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert either bulleted items or table indicating key implementation steps and/or change management strategy. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials and DMAIC2 training materials or consult your BB/MBB if you need help on implementation planning and/or CAP.

CONTROL

Measurement Systems Analysis
Control Step 10 Key Questions How will you ensure the data being collected is accurate and unbiased? <For your Xs & Ys, Insert Measurement System Analysis> Example: Discrete Data Analysis Gage R & R Study <Insert> What are the areas of possible bias or system errors? <Insert> Have I assessed the Reproducibility & Repeatability aspects of my data collection process? <Insert> This is a required slide for all projects. At a minimum, include a bulleted list of how you handled potential measurement system error. The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. 1. Insert findings from formal MSA studies (example: Minitab output) or identify potential sources of measurement system error and your approaches to dealing with them. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC1 training materials or consult your BB/MBB if you need help on Measurement System Analysis. Are data collectors properly trained? <Insert>

New Process Capability
Control Step 11 Key Questions How has the new process been accepted by the current process stakeholders? Show Statistical “Proof” of Improvement <Insert Before/After Graphs of Data> <Insert Control Charts of Key Metrics Showing Process is In Control> <Insert Before/After Descriptive Statistics> <Insert New Sigma and Process Capability> <Insert> How has the customer “felt” the improvements? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. You may find that you need to use multiple slides here. 1. Insert graphs or tables of your project Y metric(s) showing data before improvements and data after improvements were implemented. Examples include Minitab or Excel generated histograms, control chartss, or box plots for continuous data and bar charts, pie charts or tables for discrete data. For more complex projects, analysis results from hypothesis testing may be warranted. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials or consult your BB/MBB if you need help on displaying before and after graphs, descriptive statistics, or data analysis techniques.

Mistake Proofing Control Step 12 Key Questions How could someone “screw up” your new process? Implement measures that ensure that your process will remain in control after you are completely removed from it.. Identify sources of: Human error Inaccurate measuring devices Identify the differences between errors and defects Make it impossible to do it wrong <Insert> How would/could this be detected? <Insert> How will you detect errors? How will you predict them? How will you prevent them? The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. You may find that you need to use multiple slides here. 1. Insert either mock ups or actual process dashboards for your new process. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials or consult your BB/MBB if you need help on Process Dashboards. <Insert>

Process Control Plan Control Step 12 Key Questions What metrics will be monitored going forward? <Insert> Check to Make Sure Your Project Metric(s) Is/Are Not Currently Reported On Another Dashboard <Insert Dashboard/Control Plan> <Insert Control Charts for Key Metrics> Insert other aspect of your control plan as appropriate How will these metrics be reported? <Insert> Does this project affect metrics that are currently reported on a higher level dashboard? If so, how will this project link in to that reporting process? <Insert> The main area of the page and any takeaway boxes are edited while in the SLIDE VIEW mode while responses to the key questions are entered in the SLIDE SHOW mode. You may find that you need to use multiple slides here. 1. Insert either mock ups or actual process dashboards for your new process. 2. Enter your responses to the key questions by clicking on the individual fields while in the Slide Show mode. 3. Add key points, issues, or key learnings in the takeaway box provided or create your own. Refer to DMAIC3 training materials or consult your BB/MBB if you need help on Process Dashboards. What have you done to ensure the new process becomes institutionalized? <Insert>

Opportunity Statement
The opportunity statement describes the “why” of undertaking the new product development initiative. The problem statement should address the following questions: What is this new product intended to address? When and where are the market opportunities? Is this a totally new product or a line extension? If this is a line extension, what problems or opportunities are we trying to correct? What is the potential impact on our customers? What is the potential impact on our business? What is the potential impact on our production facilities? Does it make strategic sense to pursue this?

Goal Statement The goal statement defines the objective of the project, and is specific, measurable, attainable, relevant and time bound. The goal statement addresses: What is the team seeking to accomplish? How will the team’s success be measured? What specific parameters will be measured? What are the tangible, “hard” results deliverables (e.g., reduce cost, speed to market, improved yields, etc.)? What are the intangible, “soft” deliverables/results? What is the timetable for delivery of results? What are the values your project team will use to make it happen?

Project Scope The project scope defines the boundaries of the business opportunity. Project Scope What are the boundaries, the starting and ending steps of the process or product? What parts of the business are included? What parts of the business are not included? What, if anything, is outside the team’s boundaries?

Team Selection Purpose
Select your team members and assign responsibilities. Team Selection Who is accountable to whom and for what? Who is the project sponsor? What are his/her responsibilities to the team? How will the project teams coordinate their efforts? Who is the team leader? What are the team leader’s responsibilities? Who is on the team? How often and how does the team report? What type of team members are needed? At what stage will they be needed?

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