SELLING OPTIMUS THE QUICK GUIDE

Who needs a call center solution? Any customer accepting or making phone calls for sales, service or any other reason. Even a small customer who doesn't qualify as a 'call center' needs better control and visibility of his phone service. Any customer who wants to improve his total customer satisfaction, never miss a call, return abandoned calls, identify the caller before answering the call and walk the extra mile for VIP customers: they need Optimus to manage their inbound calls! Perfect solution to any organization with 2 – 80 agents! Any customer accepting or making phone calls for sales, service or any other reason. Even a small customer who doesn't qualify as a 'call center' needs better control and visibility of his phone service. Any customer who wants to improve his total customer satisfaction, never miss a call, return abandoned calls, identify the caller before answering the call and walk the extra mile for VIP customers: they need Optimus to manage their inbound calls! Perfect solution to any organization with 2 – 80 agents!

Customer objections and answers A: Because if one of these agents is not doing his job you lose 33% of your work force! Optimus offers full control and management. Q: I only have 3 agents answering the phone, why do I need a call center application?

Customer objections and answers A: Not a lot… However, selling Optimus can make the difference between winning a deal or losing it to the competition. 70% of Optimus sales were a trigger for buying new LG-Nortel hardware. Q:But how much margin can I make from 3 licenses?

Customer objections and answers Q: I have a dynamic call center with daily changes to the number of calls to specific queues, will I need to call a technician every day to make configuration changes? A: No you wont! Configuring Optimus is very simple and can be done by just about anyone. You can add and change queues, agents, groups or change call flow configuration yourself and within seconds. You don’t even have to restart the system…

Customer objections and answers Q: I own a small company, I don’t have someone to maintain the software. A: You don’t need one! Optimus does not require around the clock maintenance and is designed for small companies. You can simply log in whenever you want to check the status of your call center.

WHAT IS OPTIMUS – THE QUICK GUIDE Advanced call center solution for the SMB segment An application to manage the customer's inbound and outbound calls, unique to LG- Nortel PBX. Allowing priority to VIP customer calls by identifying their customer number (CLID). Queue management, priorities and overflow rules. Historical reports and real-time views to cover any aspect of the call center activity. Return abandoned calls. Screen popup – when a call is entered the system automatically opens the customer CRM page. Automatic dialer for domestic and international calls. Multilanguage IVR

WHY SELL OPTIMUS Extra margin – don’t settle for hardware, upgrade every deal A proven winning tool against the competition, unique to LG-Nortel Upgrade your offers into Turn-Key Solutions. Better solution means happier customer Software service and support – maintain your contact with the customer by offering value added services. Be the first to know his future plans Extra margin – don’t settle for hardware, upgrade every deal A proven winning tool against the competition, unique to LG-Nortel Upgrade your offers into Turn-Key Solutions. Better solution means happier customer Software service and support – maintain your contact with the customer by offering value added services. Be the first to know his future plans

CONTACT US