Selection, part 2 OS352 HRM Fisher Oct. 9, 2003

2 Agenda Benefits and drawbacks of different selection tools Interviews – Structured vs. unstructured – Writing interview questions Current issues in selection

3 Typical Selection Tools Application blanks Interviews Written tests – Cognitive ability – Personality – Integrity Job samples/simulations References and background checks

4 Using multiple methods Gathering information in more than one way Can increase validity of entire process Multiple hurdles vs. compensatory decision making

5 Interviews Unstructured interviews show poor reliability and validity Structured interviews show better results Experience based v. hypothetical questions Ways to structure interviews – Set list of questions, follow up questions – Multiple interviewers, interviewer training – Scoring guidelines – Decision making rules

6 Illegal Interview Questions Any questions addressing protected class status For example: – What religious holidays do you observe? – Do you have any children? – How old are you? – Do you have any disabilities? If the information is needed (business necessity), find legal ways to ask the question – Are you willing to work on major holidays such as Thanksgiving and Christmas?

7 Writing Interview Questions In groups, write three interview questions for one of the following jobs: – Senior Groundskeeper – Assistant Director of Admissions Use information in position descriptions Note which KSAOs you are measuring with your interview questions

8 Job samples Applicant actually performs a part of the job – Simulations Internships often serve as a selection device – Why? – What value do they add to the process? What were the stated outcomes of the internship programs you found?

9 Current issues Applicant reactions – Invasiveness of tests – Rejection process (Gilliland, et al, 2000) Selection at the TSA – Hiring 55,000 workers in 10 months – Background checks Impact of technology on selection – Computer adaptive testing – Testing over the internet

10 For next class Topic: Performance management – Read chapter 8 – Why is performance management controversial? – Why are we so concerned about rating errors?