1. Effective Leadership and Management in Nursing CHAPTER EIGHTH EDITION Recruiting and Selecting Staff 15

2. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Learning Outcomes 1.Describe how to recruit applicants. 2.Discuss how to select candidates. 3.Describe how to interview prospective candidates.

3. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Learning Outcomes 4.Distinguish between appropriate and inappropriate questions to ask during an interview. 5.Determine how to make a hiring decision. 6.Discuss the legal issues involved in hiring.

4. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Position Description Describes required skills, abilities, and knowledge Reflects current practice guidelines Includes duties and responsibilities Lists tasks inherent in duties Specifies personal qualifications Includes competency-based behaviors

5. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Recruiting Strategies Where to look How to look When to look How to sell the organization

6. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan How to promote organization The four Ps of marketing: 1- product; the available position (professionalism, standard of care, quality, service, respect) 2- place (accessibility, scheduling, parking, reputation, organizational culture) 3- price (pay, benefits, sign on bonuses, insurance, retirement) 4- promotion: advertising, public relation, direct word of mouth, personal selling)

7. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Cross training as a recruitment strategy Increase moral and job satisfaction Improving efficiency Increasing flexibility of the staff Providing a mean to manage fluctuations in the census

8. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Successful Recruitment Depends on organization's reputation for higher levels of job satisfaction Satisfied nurses are more likely to speak highly of the organization

9. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Selecting candidate Nurse manager should participate in the interview process

10. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Table 15-1: Selection Process

11. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Interview Rules Review application and résumé Determine discrepancies between applicant's qualifications and job description List specific questions to ask applicant Identify a rapport builder Determine if résumé provides a balance of strengths and weaknesses

12. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Principles for Effective Interviewing Develop structured interview guides Prepare for the interview Open the interview Gather information Give information Close the interview Involve staff in interview process

13. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Preparing for the Interview Assemble all materials for interview Use a quiet, pleasant interview site Verify scheduled time with the applicant Avoid interruptions

14. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Work Sample Questions Determine applicant's knowledge of work tasks, but avoid leading questions such as: –We have lots of overtime. Do you mind overtime?

15. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Behaviors and Sample Questions Decision-making –What was your most difficult decision in the last month and why was it difficult? Communication –What do you think is the most important skill in successful communication?

16. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Behaviors and Sample Questions Adaptability –Describe a major change that affected you and how you handled it. Delegation –How do you make a decision to delegate? Describe a specific situation.

17. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Behaviors and Sample Questions Initiative –What have you done in school or on a job that went beyond what was required? Motivation –What is your most significant professional accomplishment?

18. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Behaviors and Sample Questions Negotiation –Give an example of a negotiation situation and your role in it. Planning and organization –How do you schedule your time? –What do you do when unexpected circumstances interfere with your schedule?

19. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Behaviors and Sample Questions Critical thinking –Describe a situation in which you made a decision by analyzing information, considering a range of alternatives, and selecting the best one for the circumstances. Conflict resolution –Describe a situation in which you helped to settle a conflict.

20. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Structured Interview Guides An interview is most effective when information on the pool of interviewees is comparable Interview guides contain questions, interviewer directions, pertinent information for a uniform process, and how to gain the same basic information from each applicant

21. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Interview Reliability and Validity Agreement between two interviews of same measure by same interviewer –High Ability to predict job performance –Low Structured interviews –More reliable

22. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Interview Reliability and Validity Pressured interviewers –Less accurate Interviewers tend to make quick decisions and be less accurate Interviewers are influenced by race, gender, and their own stereotypes

23. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Do Not Ask Questions About Age Race Color Sex Marital status

24. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Do Not Ask Questions About Sexual preference Disability National origin Any other protected factor

25. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Legal Issues in Hiring Title VII of the Civil Rights Act of 1964 Equal Pay Act of 1963 Age Discrimination Act of 1967 Title I of Americans with Disabilities Act of 1990 Bona Fide Occupational Qualification Uniform Guidelines on Employee Selection Procedures

26. Effective Leadership and Management in Nursing, Eighth Edition Eleanor J. Sullivan Hiring Decision Considerations –Education, experience, licensure Integrate information from the interview –Weigh desired qualities based on relative importance and on reliability of data –Weigh job dimensions based on trainability –Compare data across entire applicant pool if possible