Planning for Capacity “Infrastructure Consolidation at ENOC”

Integrated Regional Oil & Gas Group task force in 6 countries Our Businesses –Exploration & Production –Supply & Trading –Refining & Blending –Storage & Bunkering –Terminalling –Gas Distribution (LPG) –Manufacturing (Tank Fabrication) –Retailing & Marketing –Jet Fueling –Vehicle Inspection & Registration –Bills & Third Party payments –IT (Oracle partner for Oil & Gas & Utilities) About ENOC Group

Our Brands About ENOC Group

Infrastructure Challenges Multiple internet links Many of the internet links are under utilized Some of the internet links are fully utilized None of the links are secured to the accepted standard levels Monitoring and reporting is available for one link only Bandwidth actual requirements cannot be measured Not easy to isolate or address slowness issues Not easy to implement DR design when using leased lines for branch connectivity

Continued … Most of the sites are without backup links Leased lines are charged per KM of distance and it is much more expensive when connecting different emirates Upgrade of leased lines take very long time and there are speed limits ISDN lines are not much reliable and very slow Cost of keeping ISDN lines connected is very high Infrastructure Challenges

1.Increasing information flow slowness between HO and branches resulting in reduced back office “operations efficiencies” 2.New services became handicapped due to capacity limitations resulting in losing “competitive edge” 3.Remote business entities started to invest in independent infrastructure due to capacity limitations and reliability issues resulting in “redundant costs” 4.Exposure to higher IT related security risks due to independent Internet links Business Challenges

Infrastructure Redesign One redundant internet uplink All sites are with primary and secondary lines QOS is applied on all customers to control bandwidth Utilization reports are available for all WAN and Core LAN links Slowness can be easily isolated using available statistics MPLS is charged per bandwidth regardless of the distance 3G can be easily and rapidly deployed

Infrastructure Redesign Continued … MPLS available bandwidth range is from 128K up to 1G 3G is much faster than ISDN Content filtering Centralized Proxy Centralized reporting Centralized IPS Canalized Firewall Minimized “single point of failure”

Infrastructure Redesign Continued … Consolidated computer rooms into one centralized Data Center Consolidated platforms into one Consolidated applications into two platforms Introduced Virtualization for Testing & Development environments

Remote offices are able to demand more corporate information services for 10-20% less cost Shorter lead time for new capacity demands Availability of various capacity options Available capacities optimized for business activities –Detecting/blocking a daily average of 26,000 spam s at Internet gateway (85%) –Managing non-business related browsing –Traffic/bandwidth managed as per information priorities Impact on Business

Able to introduce new products/services –Self Service with pay at pump option –Remote Customer supplies monitoring for “Just in Time” deliveries –Instant “Promotions Management” at retail sites by getting real time sales/customer information –Loyalty program for Select Cards Process Improvements –Common back office operations with uniform business processes for group companies –Unified Communication & Staff collaboration –Reduced downtime and minimized security risks Impact on Business

Executive management support and buy-in Businesses support and buy-in “avoid turf battles” Proper change management “set expectation right” Availability of costing model “ Service Catalogue” Expert and Motivated team “post implementation support” Win local IT teams and redesign their roles “job security” Lessons Learned

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