BG1 – LEO Achieving innovative skills and competences in tourism through mobility BENEFICIARY ORGANIZATION: Professional High School of Tourism «Pencho Semov» - Gabrovo Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Lifelong Learning Programme Leonardo Da Vinci Sector Programme project Mobility In this project participated 20 students from 12 th grades of Professional High School of Tourism – Gabrovo of the subjects in the sphere of tourism - “Organization of Hotel Keeping", “Guiding", «Tourist Animation". In the Mobility took part two teachers with high linguistic and professional training. The project meets the following needs of Professional High School of Tourism students: - acquiring practical experience about new technologies for preparing dishes in the restaurant kitchen and bar and restaurant servicing;; - organizing catering events for a big number of guests - cocktails, parties, catering service; - working with modern reservation systems – checking in and checking out hotel guests; - practical experience in cleaning, servicing and preparing of a hotel room; - practicing German language in a real situation; - motivating participants for realization in the field of tourism and entrepreneurship in a competitive business situation; - applying good practices of the mobility in vocational training lessons in the gymnasium.

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Our partner WBS Training AG was founded in Nowadays WBS Training AG is one of the biggest private providers of vocational training and services. The company has offices in 60 cities in Germany, a personnel of 400 full-time workers and 1400 free-lance tutors. WBS Training AG has a quality certificate EN ISO 9001:2000 and provides services in the following spheres: education - 85%, business - training - 10% and European projects - 5%. The European projects activities are targeted mainly to students in initial vocational training, teachers and adults after secondary vocational education. Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Main objectives of the projects:  Achieving European rules for checking in and checking out and guests servicing in the bar, restaurant and hotel;  Providing conditions for personal and professional development of the students, participants in the project, for applying acquired good practices and patterns of behavior in their future professional career. Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Trainees in the sphere of Organization of Hotel Keeping  Working with computer reservation systems at the reception, filling in checking-in forms and hotel cards;  Achieving main rules and standards of hotel keeping – cleaning the hotel room and room service;  Observation of front office organization activities in the hotel; clients servicing by the students with high level of German and English language;  Observation of the system for dealing with clients complaints and strategies of satisfying hard to please clients; Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Trainees in the sphere of Organization of Kitchen  Organizing working process in the kitchen. Steps in the technological process;  Pre-processing of vegetables, dairy and meat products. Fast foods;  Preparing typical German dishes: salads and dressings; main dishes of fish, chicken and pork meat; vegetarian dishes;  Dishes of Bulgarian national cuisine;  Welcoming and saying good bye, introducing a menu, consulting guests when ordering, preparing the bill for the guest;  Organization and servicing at restaurant and bar;  Preparing and decorating a restaurant table;  Achieving European standards of hygiene. Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Trainnes in the sphere of Restaurant Keeping  Studying the main devices and utensils for working in the dining room;  Studying a software for clients servicing in the restaurant and bar;  Preparing and servicing of the buffet;  Preparing the dining room for children’s party and catering;  Preparing and servicing during a party;  Acquiring European standards of hygiene. Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

Information event for the students of 12 th grade about “Longlife Learning Programme” and Mobility project BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Information from the Project team about preliminary studies – pedagogical, linguistic and cultural, for the approved participants BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The German language course of study upgraded the students’ knowledge with specific professional terminology, necessary for the guests servicing in the hotel, restaurant and bar BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Педагогическата подготовка бе проведена в обновените работилници и кабинети по сервиране на гимназията BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Travelling with Union Ivkoni BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Sleepy Lion Youth Hostel situated in the centre of Leipzig - the students’ accommodation during the placement BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Good organization of the working process, calm atmosphere and satisfaction with the completed tasks BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The tutors became friends BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

It is a challenge to work in the four-star hotel kitchen – therefore except the tutor next to you is also your teacher BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The working process - preparing a drink and setting the table BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Teacher’s Monitoring With the hotel manager and the tutors

The monitoring – the principal of the school and the deputy principal – the discussion with the participants on the placement activities and filling in the survey cards BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The monitoring – meeting with the Project Coordinator from WBS Training AG. Visit to the trainees working place BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The monitoring – the meeting with the General Manager of Sachsenpark hotel BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Sharing opinions about the working process – the principal, students and tutors together BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The cultural programme – Leipzig: The Zoo, Thomas Kirche Church, the monument Völkerschlachtdenkmal BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The cultural programme – Leipzig, Coffe Baum Museum BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Easter in Leipzig and Auerbachskeller BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

The cultural programme – Dresden: museum Zwinger, Grünes Gewölbe With a tour guide and listening to a simultaneous lecture in German BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Giving the certificates – the participants were given Europass certificates, WBS TRAINING AG certificates, references by the hotel managers and Professional High School of Tourism –Gabrovo certificates for the pedagogical, linguistic and cultural studies BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility

Good practices  Work organization - strict planning of tasks and clear determination of responsibilities  Teamwork - teamwork in a multicultural environment, sharing responsibilities with team members under the guidance of the mentor  Delegation of responsibilities to the students by the mentors  Individual daily report and analysis of the tasks implementation  Mastering the cooking of dishes typical for German cuisine  Applying German hygiene standards in the kitchen, restaurant and hotel  Acquiring European standards of customer service in the bar, restaurant and hotel  Setting and decorating a table BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

BG1 – LEO Achieving Innovative Skills and Competences in Tourism Through Mobility The project results:  Achieved European practices for serving guests in the hotel, restaurant and bar;  Acquired practical skills for working in a multicultural environment;  Improved language skills for communication with guests, understanding instructions for the implementation of specific tasks given by the direct mentor and employer;  Acquired lexical models for understanding and analyzing the individual progress shared by the experts of the host country;  Knowledge about the culture and traditions of the host country through the course study in Bulgaria and cultural program in Germany;  Sharing the acquired knowledge and skills in order to multiply the results of mobility in vocational training in Professional High School of Tourism “Pencho Semov” – Gabrovo. Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility

The project gave students the chance of achieving and applying in the future European standards in the sphere of tourism

BG1 – LEO Achieving innovative skills and competences in tourism through mobility BENEFICIARY ORGANIZATION: Professional High School of Tourism «Pencho Semov» - Gabrovo Lifelong Learning Programme Leonardo Da Vinci Sector Programme Project Mobility