HiPerf Team Coaching HiPerf, Inc. Helping you bridge the gap between strategy and success 5416 Edenfield Drive Kernersville, NC Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Emotional Intelligence 2 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Objectives Define Emotional Intelligence Explore What’s In It For Me Identify and discuss emotional and social intelligence skills Identify what I’m doing well and what I want to develop on emotional intelligence Develop an action item 3 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Exceptional Leaders Think of two to three exceptional leaders who have personally impacted you in a positive way:  What did they do that impacted you?  Why would you classify them as exceptional? Write down one characteristic or behavior that stands out for you 4 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Emotional Intelligence Defined Daniel Goleman: “The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.” More than just being “smart” Impact of your and others’ emotions on performance Emotional and social effectiveness behaviors 5 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Emotional Intelligence SELF OTHERS Self Awareness Self Management Social Awareness Relationship Management 6 AWARENESS MANAGEMENT Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Emotional Intelligence Self Management Relationship Management 7 T Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Emotional Intelligence Skills Intrapersonal Self-Regard Emotional Self Awareness Assertiveness Independence Self-Actualization Adaptability Reality Testing Flexibility Problem Solving Interpersonal Empathy Social Responsibility Interpersonal Relationship Stress Management Stress Tolerance Impulse Control General Mood Optimism Happiness 8 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

And… There’s Only One Reason We Care 9EmotionsBehavior Performance Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Perception: Ladder of Inference Event Perception Interpretation Emotion Judgement Event Perception Interpretation Emotion 3. I have a feeling response to the meaning I gave my perception Something happens! 1. I notice it (see, hear, feel, smell something) 2. I give meaning to what I noticed 4. I evaluate situations & people as good, bad, nice, mean in reaction to what I felt. Action 10 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

11 How Brain Biology Influences Behavior The Brain Stem The Amygdala The Neocortex Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Some immutable laws of brain biology: Emotion precedes thought: we feel before we think We are hard-wired for fight / flight reaction Our thinking and processing abilities decrease Our motives change It lasts 18 minutes 12 Amygdala Hijack Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

13 Amygdala Hijack So what’s a “trigger”….? ….anything that’s perceived as a threat – real or imagined. Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

14 Amygdala Hijack (What Happens When We Perceive a Threat?) Heart-Rate Blood flow to large muscles Cortisol and adrenaline levels Default responses Certainty Blood flow to the brain Complex thought processes “Rational” behavior Evaluation of multiple options Perspective Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Controlling “Triggers” - Take a deep breath - Walk away - Put your finger over your mouth - Say, “I think I just said something that hit your hot button” - Say, “My hot button has just gone off” - Say, “Let’s come back to this subject in a little while” - Count to 10 - Others? 15 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Next Steps What? So What? Now What? 16 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only

Improving Emotional Intelligence Identify what you do well and continue those behaviors – share with others Identify what you’d like to improve and pick one or two new behaviors to put into action – get feedback and support from your coach and others Identify your own triggers and learn those of others 17 Copyright 2009 by HiPerf Inc. - For Office of Administration internal use only