Quicken Health Expense Tracker SM August 2010

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA Getting Started: The Basics  Quicken Health is an online tool (web site) designed to help manage claims and health-related finances – developed by Intuit  Two ways to access Quicken Health –via myCIGNA.com (‘single sign on’) –directly (using a login and password)  Requires a quick registration the first time you use it  Once you’re registered, up to 3 years of claim data is available  Offered at no cost to you  Subscriber access only (but dependent access is coming) Beyond that, there are three things to know…

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 3 (1) Quicken Health Expense Tracker Home Page

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 4 Which claims have a balance due? Which claims need attention? Where can I track my past expenses? Quicken Health Expense Tracker Home Page - Detail Pay bills right from the homepage

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 5 (2) Claim Detail View

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 6 Understand what is owed Amount owed is highlighted; services and math are explained See what you owe Everyday language descriptions Step by step math calculations 1 2 3

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 7 Get help when you need it Receive guidance to help get questions answered Claim Assistant helps illustrate what steps to take 4

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA (3) Bill Pay Initiate payment from the homepage or claim detail page 8 Click “pay now” button to get started

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA Bill Pay – Prepare payment Decide on amount to pay and share a note with your provider 9 Pay all or partial amounts. Include a note to the health care professional with payment, claim/account number, or date of service.

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA Bill pay – Pay with any major credit or debit card Save cards for future bill payments; Receive payment confirmation 10

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA Bill pay – payments are automatically tracked 11 The “to-do” list automatically updates based on the payment Payment automatically tracked in “Payments” tab for future reference

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 12 Add notes to claim detail screen to help track actions Record payments and take notes alongside your claim, so all your information is one place

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 13 Manually enter out of pocket expenses so that your total health care expense picture is in one place

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 14 Access information on your benefits and accounts via the insurance tab Track deductibles, out of pocket maximums, and HRA/HSA/FSA balances

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA Medical Expense Snapshot Access a summary of your benefits and expenses 15 Summarizes healthcare spending by category Shows the total value of your benefits Access from homepage

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA myCIGNA Homepage myCIGNA My Plans Page Finding Quicken Health Expense Tracker

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 17 Data Privacy & Security Protocols CIGNA and Intuit are trusted brands because we protect our customers’ data Data is downloaded to Quicken Health only upon your consent –You can self-enter additional data into the tool, but no personal information is shared back with CIGNA or Quicken Health Our privacy policies tell you what CIGNA and Intuit do and don’t do –CIGNA rigorously applies HIPAA procedures and other legal requirements to help protect your privacy. –Intuit receives annual certifications by TRUSTe, the leading online privacy watchdog –In September 2009, TRUSTe rated Intuit one of the top 5 most trusted companies for privacy for the 3 rd year in a row. Our security policies follow best practice guidelines –Intuit uses HIPAA and Markle Foundation* guidelines as best practices to protect customer data in Quicken Health Expense Tracker –Intuit regularly undergoes certification by C-Level Security, an independent security audit consulting firm –CIGNA has achieved Cybertrust Certification, formerly TruSecure Certification. CIGNA has had its security controls, procedures and policies examined, measured and validated by Cybertrust, Inc., the global information security specialist. Cybertrust, Inc. *HIPAA Privacy and Security Acts, Markle Foundation Common Framework for Networked Personal Health Information

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 18 More administrivia… Access & Eligibility You access Quicken Health Expense Tracker through myCIGNA.com –CIGNA medical data is included (and pharmacy if you are on the Choice Fund plan) –No dental or vision claims…yet –Dependent claim information is included - medical information is masked for dependants aged 12 and older Data Your data is transferred into Quicken Health Expense Tracker only upon consent –Upon sign-up, data takes about 24 hours to be transferred into the tool –Thereafter, data is updated on a daily basis –Up to 3 years of claims data will be populated in the tool Privacy Your data in Quicken Health Expense Tracker is never shared with CIGNA or anybody else without your consent Security The tool is protected by Intuit’s high security standards –Quicken Health Expense Tracker uses the same industry-leading data security protocols trusted by tens of millions of TurboTax and Quicken customers Help You can search for answers or contact Quicken Health Customer Support at

Confidential, unpublished property of CIGNA. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2008 CIGNA 19 Q&A Thank You!