1. Your plan at your fingertips Manage your plan, cut costs and feel confident when you get care with your myHealthPartners online account and the myHP mobile app

2. What does my plan cover? What are my balances? FSA, HRA, HSA? How do I find care? Confused about managing your health plan?

3. Your plan made easy We’re here to help. Use your myHealthPartners online account to manage your plan, cut costs and feel confident when you get care.

4. Get a myHealthPartners account Don’t have an account yet? No problem. You can create a myHealthPartners account in a few easy steps 1. Go to healthpartners.com 2. Click on Sign up

5. Get a myHealthPartners account Create a myHealthPartners account in a few easy steps 3. Choose the option that best describes you: I have HealthPartners insurance I get care at HealthPartners clinics I have HealthPartners insurance and get care at HealthPartners clinic

6. Get a myHealthPartners account Create a myHealthPartners account in a few easy steps 4. Grab your Member ID card and enter your eight- digit Member ID number. If you don’t know it, call HealthPartners Member Services at 800-883-2177 5. Enter your birth date. 6. Choose to verify your identify: By mail in about a week Online in five to seven minutes

7. Use your myHealthPartners account I’m all signed up. Now what? Here’s how to log on to your account 1. Go to healthpartners.com 2. Enter your user name and password, then click Log on

8. Use your myHealthPartners account Let’s take a tour Your account has 5 tabs: Home Find care Pharmacy My plan Well-being

9. Use your myHealthPartners account Your Home tab My activity timeline See your care history See claims and costs Get preventive care reminders

10. Use your myHealthPartners account Quickly find the care you need Search by location Search by a doctor’s name or their specialty Search by procedure, like knee replacement Your Home tab

11. Use your myHealthPartners account My costs and accounts Learn how your accounts work See all your plan balances at a glance See where you’re at with your deductible and out-of- pocket maximum See what’s left in your HSA, FSA or HRA Your Home tab.

12. Use your myHealthPartners account Your Find care tab Search for care Use this tab to search your entire network for a clinic or doctor Lots of search options: Doctor name Clinic location Search by specialty, condition or procedure Compare costs Use this handy tool to compare doctors and procedures by price and quality

13. Use your myHealthPartners account Your Pharmacy tab Manage your pharmacy needs Refill a prescription See your pharmacy claims and benefits Find a pharmacy near you Manage pharmacy costs See if your prescriptions are covered Compare costs with the drug cost calculator Get support Get a consultation with a pharmacy with an RxCheckup Email your pharmacist

14. SAMPLE Use your myHealthPartners account Your My plan tab Your plan details Print your Member ID card See your claims and explanation of benefits (EOBs) Check out details on your benefits and coverage See the discounts you’re eligible for Find the forms you need Get tips for cutting costs Chat with us Have questions? Chat online with our Member Services team.

15. Use your myHealthPartners account Your My plan tab My spending report* Click on the spending report link to view totals by member, claim or account type ABC Member Available for members with a HSA, HRA or FSA plan.

16. Use your myHealthPartners account Your My plan tab My costs and accounts* See all your plan balances at a glance See where you’re at with your deductible and out-of- pocket maximum See what’s left in your HSA, FSA or HRA How do my accounts work?* Learn how your accounts work See real-time information Available for members with a HSA, HRA or FSA plan.

17. Use your myHealthPartners account Your My plan tab: How my accounts work section Get answers to commonly asked questions* Get tips on how your accounts work Learn how to submit a claim for your FSA, HSA or HRA Real time information* See what’s left in your accounts Learn how many days you have left to submit a claim Available for members with a HSA, HRA or FSA plan.

18. Use your myHealthPartners account Your My plan tab: How my accounts work section ABC Member Recent payments and account information* You have access to your unique plan information See recent payments Inactive accounts* Check out inactive accounts from previous years or employers Available for members with a HSA, HRA or FSA plan.

19. Use your myHealthPartners account Easily track back claims to payments* Claims Payments Your My plan tab: How my accounts work section Available for members with a HSA, HRA or FSA plan.

20. Use your myHealthPartners account Your Well-being tab: your path to healthy Log on to your health and well-being program* See what discounts you’re eligible for Get preventive care reminders Find support through your Employee Assistance Program* Get tips for healthy eating, exercise and going tobacco free *Varies by employer group

21. myHP mobile app

22. Your plan at your fingertips View and fax your ID card Find care near you *Coming soon for Android app. Check your plan balances ( deductible, out-of-pocket, HSA and more ) Download the myHP app in the Google Play or iTunes store Get preventive care reminders

23. Your plan at your fingertips Make appointments at HealthPartners clinics *Coming soon for Android app. Check your immunization records Pharmacy Refill your prescriptions Download the myHP app in the Google Play or iTunes store Get test results Download the myHP app in the Google Play or iTunes store Contact us Phone numbers for Member Services, 24/7 CareLine SM service, and your nearest clinic

24. Your myHealthPartners account Use the same log on information With your myHealthPartners online account and your myHP mobile app

25. Your questions answered How your plan works Your coverage and benefits Your claims and EOBs Finding covered care If you have questions about: Call Member Services 800-883-2177 or the number on the back of your Member ID card or chat with us online

26. Your questions answered If you should see a doctor Home treatment options Medicines you’re taking Finding covered care If you have questions about: Call the CareLine SM Service 800-551-0859 24/7 trusted nurse advice

27. Your questions answered Your health care and benefits How to choose a treatment option If you have questions about: Call HealthPartners Nurse Navigator SM program 800-883-2177 Monday - Friday, 8 a.m. – 5 p.m.

28. Your questions answered Your pregnancy If you have questions about: Call BabyLine phone service 800-845-9297 24/7 trusted advice Contractions you’re having Your new baby