1. The UN Worldwide plan information session
Ms Izabelle Kesrewani, Account Manager
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2015 Cigna

2. WHO IS CIGNA? Together, all the way.
Choose 1 of the 3 possible cover slides. Delete the other slides.

3. 1 82 million 192 35,000 1 million 5 Cigna corporation
Cigna is a global health service leader that provides medical, dental, disability, life and accident insurance and related products and services to customers around the globe. 1
82 million
of the largest health service companies in the world
Headquartered in Bloomfield, Connecticut
customer relationships
192 in
countries
Global workforce:
More than
35,000
1 million
employees 5 on
continents
partnerships with hospitals, doctors and health care facilities

4. rOLE OF THE un AND cIGNA
Did you know?
Do you have questions about a medical treatment? Contact our Medical Board for decision support
UN is the Policyholder: the UN WWP is a self- insured medical plan
Decides on the benefits of the plan
Decides on the contributions
Determines who is covered under the plan
Administration:
Affiliations;
Cash Flow (declarations, premiums, ...)
Claims handling;
Customer support
Fraud detection
Offers medical network (nurses, doctors, hospitals)
Health information & coaching
How to customize this slide with your client’s logo?
In order to keep animation when replacing the logo of the client on the left: right-click [LOGO] > Change Picture > choose the logo (jpg, png) of your client.
How to use the green box?
You can customise this slide by adding a ‘Did you know’-item. E.g. Do you have questions about a medical treatment. Contact our Medical Board for a second opinion.

5. Services
Together, all the way.

6. Your personal webpages – 24/7 information at your fingertips

7. Your personal webpages – 24/7 information at your fingertips
Confidential, unpublished property of Cigna. Do not duplicate or distribute. Use and distribution limited solely to authorized personnel. © 2015 Cigna

8. Your membership card and mobile app (new!)
Did you know that your personal membership card is also available online?
new service
Our mobile app is available on the Apple App Storesm and on Google PlaySM for AndroidTM. If you have a Blackberry® or Windows Phone® you can make use of the mobile version of the website. The app and mobile version will be available in the same languages as your personal webpages.
If you need proof of cover, download an insurance certificate on your personal webpages

9. how to access your personal webpages?
We have made a personal website that is dedicated to your plan; it’s all there, right at your fingertips.
How can you access your personal webpages? It’s as easy as 1, 2, 3.
Plan members 1
Go to and click ‘Plan members’.
Plan members
Personal reference number:
Continue
Fill in your personal reference number, which you will find on your membership card. 2 3
On the next screen, fill in your password.

10. My plan
My card
Claims
My plan
My health
Provider search
Contact

11. My plan

12. Your benefits overview
Key principles of your plan
X Pre-notification in case of hospital admissions X Reasonable and customary X Generally accepted and medically justified X Worldwide coverage, however: limits USA X Free choice of provider

13. Your benefits overview
MEDICAL TREATMENT IN THE USA
X Prior approval required X Deductible of 1,200 USD per person or 3,600 USD per family

14. Provider search My card Claims My plan My health Provider search
Contact

15. Provider search

16. Medical network
Your needs are what drives our network’s expansion, that’s why we continuously monitor it to make access to affordable quality care a reality.
Constant monitoring
New preference
Our own direct network evolves with the needs of our clients:
We add new providers when new clients sign up to Cigna, we ask them to provide names of providers they would like to see signed to the network; or
If we see that our client's employees are using certain providers, we will start the screening process and, if positive, sign them up to our network.
This ensures that the network is kept aligned to client needs
Our network allows that plan members benefit from the convenience of being treated within the network e.g. their bills are being settled directly by Cigna, there is no need to front bills and re-claim, they enjoy discounts.
On the other hand, plan members keep complete freedom of choice of hospitals, doctors and specialists. If they visit out-of-network providers, we will make the necessary arrangements to make them enjoy the same benefits.
The network is constantly being monitored. When necessary, this means we also take providers out of our network (eg fraud, poor quality).

17. Medical board
Our medical network brings together doctors and nurses with various specialties & backgrounds.
Their mission: to provide necessary insights into health issues and health care all around the world.
Medical doctors
Clinical case managers

18. claims
My card
Claims
My plan
My health
Provider search
Contact

19. claims

20. How to file a claim (by post)?
Step 1
Step 2
Step 3
Lisa goes to her personal webpages and logs in.
She clicks ‘Claims’ and downloads the claim form.
Lisa completes the claim form on her computer. Her personal details are completed automatically: her name, the name of her (former) employer and her personal reference number.
Use this slide when you want to explain the PAPER claiming procedure.

21. How to file a claim (by post)?
Step 4
Step 5
Step 6
Lisa prints the claim form and signs it.
She collects all relevant medical documents (hospital invoices, prescriptions, ...).
She sends all documents by post to the Cigna office serving Lisa’s region.
Use this slide when you want to explain the PAPER claiming procedure.
Online tip
You can also find your claim form on your personal webpages under ‘Useful documents’.

22. How to get in touch with cigna
My card
Claims
My plan
My health
Provider search
Contact

23. Your dedicated customer services team
When you call us in the middle of the night, you won’t just speak to someone who knows your language. You will speak to someone who cares.

24. contact

25. Your dedicated customer services team
Whenever you have questions, our caring team has the answer.
A dedicated team ensures a personal approach and detailed knowledge of your plan & benefits.
Available 24/7
Multilingual
Our Customer service offices around the world always have the most up-to-date information regarding your file.

26. Your dedicated customer services team – at your service1
For questions related to claims: 2
For questions related to affiliations, membership cards and insurance certificates:

27. Offered by: Cigna International Health Services BVBA
“Cigna” and the “Tree of Life“ logo are registered service marks, and “Together, all the way.” is a service mark, of Cigna Intellectual Property, Inc., licensed for use by Cigna Corporation and its operating subsidiaries. All products and services are provided by or through such operating subsidiaries, including Connecticut General Life Insurance Company and Cigna Health and Life Insurance Company, and not by Cigna Corporation. All models are used for illustrative purposes only.
© 2015 Cigna. Some content provided under license.