Value Makers Yorkshire & NE England Group Phoenix House – Tingley 28/10/2014

Yorkshire & NE England FFF Value Maker who are we? Jonathan Lumb NHS SBS Lynn Hartley County Durham & Darlington NHS Foundation Trust Craig Holmes NHS England Caroline Barnwell NHS England Gillian Elsworth Airedale NHS Trust Jenny Harcourt York Teaching Hospital FT Kath Farmery NHS SBS Andrew Cheesman NHS England Desiree Normanton DH Suzanne Ibbotson DH Nilam Tai NHS Graduate Management Training Scheme Find us up on the FFF ‘Value makers page’ Dominic Raymont Northumbria Healthcare NHS Foundation Trust

The inaugural meeting of the Value Makers Yorkshire Group took place on the 28th October A small but perfectly formed team met to ensure the work and influence of the FFF Value Makers in the Yorkshire region is focused and has the desired impact on our colleagues working in the NHS. The group shared their experiences and efforts in the GPTW arena followed by ‘Afternoon tea’ during which we were able to get to know each other a little more. This was followed by a discussion on provider / Commissioner Engagement and ways in which this might be improved. The group agreed to meet regularly and a date was set for our next meeting. The event provided a great networking opportunity, linking the value makers of Yorkshire and setting the foundations for what will become and key influential group taking the FFF message forward. Links to other Value maker groups would be welcome and we are all looking forward to our next meeting. What did we do ?

The agenda was set…….. Topic welcome & introductions Discussion on terms of reference for the group GPTW /people engagement what our organisation is doing Afternoon Tea/Networking Building relationships and practical steps to enable better working between providers and commissioners Next steps/Date and time of next meeting

Terms of Reference

 Sharing existing good practice and initiatives, encouraging each other to keep the momentum moving  Provide a forum to allow contributions directly to the “big conversations” on critical topics  Linking our teams and encouraging interaction with Future-Focused Finance and each other  Encouraging non users to take to social media  Finding ways of reconnecting everything that the finance team does with the business of healthcare delivery Purpose

Administration  Meeting topics will be generated by members of the group  Other people may be invited to join future meetings on a one-off basis to aid discussion of particular topic, for example, as speakers, observers or invited guests  Secretariat for the group will be provided by NHS SBS  colleagues should be able to choose what they share and when they share it  It is each persons responsibility to make it clear where a matter shall remain entirely confidential and not for discussion outside of the group  When sharing documents, members should make it clear if there is a restriction as to circulation of the documents beyond the Forum

 Frequency of meetings?  Bi – Monthly  Afternoon  3 rd week of the month  Avoid half term!  Location of meetings?  Initially SBS Tingley  May rotate  Style of meetings?  Face to face  Conference call in between Membership  Based around Yorkshire/North East  Expand to local value makers

5 dimensions - 8 to 14 questions by dimension GPTW - About the Survey Credibility Respect Fairness Pride Camaraderie 2013: 10 new questions focused on NHS SBS & Client orientation Responses on a five point scale:

GPTW NHS England Staff Group  Part of PDR pilot programme – actively promoting this, advising members in team where requested.  The ATPI identifies and measures the key elements of effective team working at both team and organisational levels.  Produced staff barometer action plan - as a result of staff surveys and finance team away days to pick up issues etc. – this is discussed with Chief of Staff every 6 weeks re progress updates.  In process of producing a staff engagement plan – this is with the intention of setting up a staff engagement group with members from all teams in finance.  Member of the FFF ‘Great Place to Work’ national delivery group

Sharing the NHS SBS GPTW experience Strengths 1.Our Management encourages us to satisfy our Client 2. People celebrate special events here 3. This is a friendly place to work 4. When you join the organisation, you are made to feel welcome 5. I know the value our clients gain from my team’s work 6. People care about each other here

Sharing the NHS SBS GPTW experience Challenges 1.Business Awareness - Helping staff appreciate how their role fits into the end to end process and how the wider business operates 2.Communication – This is a recurring theme in most survey’s and organisations, so we continue to improve and feedback 3.Training and Development - As our business changes and processes improve, it is maintaining our commitment to training and equipping our teams with the tools they need 4.Talent recruitment and retention – As the business grows and develops new opportunities allow our staff to progress but this brings with it a greater need to invest in our Talent pool

What’s next Temperature check and then the next survey Monthly feedback sessions from the teams to Senior Management Team Publicise the 2015 delivery plan to the teams Support the team plans for GPTW Listen, Review and Feedback ………… We plan to deliver initiatives to support our Strategy Sharing the NHS SBS GPTW experience

We asked the questions discussed the issues And recorded the responses as follows……… Provider / Commissioner Engagement

Commissioners The best things about engagement with Providers Improved:- Patient Care VFM Improved:- Patient Care VFM Participation in AOB exercise Participation in AOB exercise Regular meetings & discussions Regular meetings & discussions Closer links Equals better decision making/ understanding Closer links Equals better decision making/ understanding Standard formats for reports from all CCG Standard formats for reports from all CCG

Commissioners Engagement with Providers - things to improve upon NHS England Paying to timetables NHS England Paying to timetables Still have to Watch ‘Kings fund video* to know what to do! Still have to Watch ‘Kings fund video* to know what to do! Bogged down in detail need to look at what is best for patien t Bogged down in detail need to look at what is best for patien t Level of detail & information requested Level of detail & information requested Sharing plans for future and Coordinating efforts Sharing plans for future and Coordinating efforts Understanding pressures faced & reasons for activity seen through Trust Understanding pressures faced & reasons for activity seen through Trust

The best things about engagement with Commissioners Providers Understanding the position/ viewpoint on the ground Understanding the position/ viewpoint on the ground Mature relationship With Provider staff Able to tackle difficult issues Mature relationship With Provider staff Able to tackle difficult issues Common Understanding & Appreciation of Each others Point of view Common Understanding & Appreciation of Each others Point of view Contacts Shared networks Improved Network Opportunities Contacts Shared networks Improved Network Opportunities Shared Learning Shared Learning

Providers Engagement with Commissioners - things to improve upon Participation Understanding the bigger picture Understanding the bigger picture Timescales for engagement Timescales for engagement Need more Transparency when Working on Health economy Sustainability issues Need more Transparency when Working on Health economy Sustainability issues Communication Need to establish each others needs Communication Need to establish each others needs

Message To ‘Bill’ – FFF leadership team (if you could give one message what would it be?) Help to ensure Contracts are signed! Help to ensure Contracts are signed! Negotiate all Services within a catchment area with one commissioner Negotiate all Services within a catchment area with one commissioner Help to make Signing the contract by 31 st march the norm Help to make Signing the contract by 31 st march the norm Make co-commissioning Real Make co-commissioning Real

 Follow up on GPTW/ provider/commissioning engagement  Use of Twitter  Engagement with FSD  structured learning days to find out more about each other’s Organisations, what we do, how we can learn from each other etc.  Job shadowing  How can Management accountants become the more effective business partners  Building informal networks  Head of Financial Management, Charitable Funds contact  Head of Financial Accounts, PBR contact,  AP Contact, AR Contact. Possible future agenda items

Looking forward to the next meeting on 15 th December 2014 Christmas Cake and mince pies have been ordered!