Revenue Management System

Agenda An Overview of  RMS Features  DSW in RMS context

RMS - Features Customer Management  A Customer can have multiple accounts  All the customer accounts are linked via a customer ID  Every person known to RMS (Customer, Contractor, Plumber, Sales Consultant, Area Cleansing Officer, Guarantor, Board Members and etc)will have a unique ID called Person id Products & Services - RMS provides the definition of products and services offered by a Municipality  Metered Services (Consumptions is Measured based on the readings of the meter)  Non Metered Services (Consumption measured based container capacities, Weighbridges, no of hours of usage, Sq Mts and etc) Definition of different levels in the organization hierarchy (Regions, Depots and etc up to 4 levels)

RMS - Features Integrated Property Management - Common property database containing all the formal properties and informal dwellings Integrated Billing  Consolidated Bill for all the services availed by a customer  Online system (No end of the month uploads, end of the day uploads etc and hence no reconciliations between two different systems)  Financial Control – Accounting can be done at variant & domain level for specific reporting  Message Display Option to specify personalised messages to customer. Comprehensive Tariff management to define various tariff structures with revision

RMS - Features Centralised Debt Management  Credit Control & Risk Management  Disconnection & Reconnections  Debt Recovery & Credit Authority  Legal Service Management Contract Management  Provision to define Normal refuse collection & Bulk refuse collection contracts  Provision to define Fixed & Actual contracts for Bulk.  Authorization facility for the contracts.

DSW – An Overview Route Management  Parameterized Route Management  Route Management supports both the Collection & Reading based requirements  Provision to define the Routes (Run) attaching the streets to each route and a collection frequency to each route  Validations in the system to check whether Days of Collection as per Route match the days of collection as entered in the contract Contract Management  A common contract which can cater to needs of the business. Incase of DSW the contract can accommodate both normal and bulk refuse contracts  Facility to capture the SOR requests incase of Bulk Contracts  Changes to terms of the Contract can be maintained through Contract Revision.  Charges for “Non-collection” incase of bulk contracts. The days of non collection can be configurable.

DSW – An Overview Landfill Management  Integration with Weighbridge which enables correct capture of weights  On-Line charges generation for all the Landfill transactions  On-line validation of the debt status of the Customer Account  Provision for the access cards for the customer  Linking / De-linking vehicles to a customer account  Integration with Revenue Receipting - Landfill station will act as a Receipting counter for better cash handling  Provision to record the Landfill transactions manually for Garden Refuse sites and charging the customer account accordingly.

DSW – An Overview Retail Management  Provision to define the items (Garbage bags and etc..,)  Provision to define the Price for the items  Provision to define the retailers, branches & customized pricing for each retailer  Provision to keep track of the orders, creating invoices against the customer  Provision to record the GRN details where necessary  Automatics Charges generation for all the retailers based on the invoices generated for the month

DSW – An Overview Marketing Activities  Lead Pool Management  Facility to record the leads  Allocation & Tracking of the leads  Statistics on Lead Conversion to measure Sales Consultant performance. Adjustments  Creation of a credit / debit adjustment  Adjustment to take effect only upon authorization  Provision to charge the Pending applications to a proper account when the application is received from the customer

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