1. Over-the-Counter Sales Scenario Overview
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Creating Over-the- Counter Sale
Processing Receivables and Payments
Processing Outbound Delivery -
Without Task Control
Scenario
Explorer
Scenario Description
Open Legend
This scenario enables you to sell goods over-the-counter at a shop, and also includes features such as:
Instant invoice creation and goods issue posting
Pricing The system automatically determines prices and discounts. You can also manually enter these, if required.
Credit Card Over-the-Counter Sales supports payment with credit cards with an integration to payment service providers
Sell goods over-the-counter to anonymous customers. No customer master data required
Scenario/Processes
Business Value
Scenario Flow
Further Information
The following business roles are involved in this scenario:
Cashier
Accounts Receivable Accountant

2. Over-the-Counter Sales Scenario Overview
Click process chevrons for details
Creating Over-the- Counter Sale
Processing Receivables and Payments
Processing Outbound Delivery -
Without Task Control
Scenario
Explorer
Scenario Description
Legend
Legend
Close Legend
Close Legend
This scenario enables you to sell goods over-the-counter at a shop, and also includes features such as:
Instant invoice creation and goods issue posting
Pricing The system automatically determines prices and discounts. You can also manually enter these, if required.
Credit Card Over-the-Counter Sales supports payment with credit cards with an integration to payment service providers
Sell goods over-the-counter to anonymous customers. No customer master data required
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Scenario/Processes
Business Value
Scenario Flow
Further Information
The following business roles are involved in this scenario:
Cashier
Accounts Receivable Accountant

3. Over-the-Counter Sales Process Details: Processing Outbound Delivery
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Creating Over-the- Counter Sale
Processing Receivables and Payments X X
Processing Outbound Delivery -
Without Task Control
Post a goods issue
Scenario
Explorer
Process Description
Further Information
Typically for an over-the-counter sale, you have a small shop where the customer can select a product himself from the shelves, or the cashier selects the product for him. Once the customer has received the goods and the invoice is created, the goods issue needs to be posted in order to reduce the inventory.
In the Over-the-Counter Sales process, the delivery is automatically created and the goods issue is automatically posted once the sales process is finished. No additional work from a logistics point of view is required.
Performed by
Cashier
Scenario/Processes
Business Value
In the Work Center(s)
Over-the-Counter-Sales
Scenario Flow
Further Information
See also
Outbound Deliveries Quick Guide (Over-the-Counter Sales)
Outbound Delivery Processing

4. Over-the-Counter Sales Process Details: Creating Customer Invoices
Creating Over-the-Counter Sale X
Click process chevrons for details
Create Over-the-Counter Sale Request
Create and release an Invoice
Processing Receivables and Payments i i
Processing Outbound Delivery -
Without Task Control
Scenario
Explorer
Process Description
Further Information
In the Creating over-the-counter Sale business process, the cashier creates an over-the-counter sale request. Once the document is released, a delivery is automatically created in the background and the goods issue is posted. The invoice is automatically created and also printed.
Alternatively, the invoice creation can be separated. At the end of a month, combined invoices for same customers can also be created, for example.
Performed by
Cashier
Scenario/Processes
Business Value
In the Work Center(s)
Over-the-Counter-Sales
Scenario Flow
Further Information
See also
Quick Guide for Over-the-Counter Sales
Processing Over-the-Counter Sales

5. Over-the-Counter Sales Process Details: Processing Receivables and PaymentsX
Processing Externally-Initiated Payments by Incoming Bank Transfer
Click process chevrons for details
Creating Over-the- Counter Sale
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment i i i i
Click here to display process variants
Processing Outbound Delivery -
Without Task Control
Scenario
Explorer
Process Description
Further Information
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments.
It is also possible to upload credit card statements to pre-confirmed payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either electronically uploaded or manually entered, before being confirmed. If payments are externally initiated by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center(s)
Receivables
Payment Management
Liquidity Management
Scenario Flow
Further Information
See also
Quick Guide for Payment Allocation
Incoming Payments

6. Over-the-Counter Sales Process Details: Processing Receivables and PaymentsX
Processing Externally-Initiated Payments by Incoming Bank Transfer
Click process chevrons for details
Creating Over-the- Counter Sale
Enter a remittance advice
Process a bank statement
Allocate a payment
Clear a payment i i i i
Click here to hide process variants
Processing Outbound Delivery -
Without Task Control
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit i i i i i i i
Scenario
Explorer
Process Description
Further Information
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments.
It is also possible to upload credit card statements to pre-confirmed payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either electronically uploaded or manually entered, before being confirmed. If payments are externally initiated by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Performed by
Accounts Receivable Accountant
Scenario/Processes
Business Value
In the Work Center(s)
Receivables
Payment Management
Liquidity Management
Scenario Flow
Further Information
See also
Quick Guide for Payment Allocation
Incoming Payments

7. Over-the-Counter Sales Business Value
Settle
Fulfill
Creating Over-the-Counter Sale
Process Receivables
Post to Ledger
Processing Outbound Delivery -
Without Task Control
Scenario
Explorer
Overview
Key Benefits
Sales assistant function to best convert opportunities into business
Automatic quote and order generation, processing and flexible pricing management
The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
Scalable process for revenue recognition supporting different accounting principles
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels
This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement
Scenario/Processes
Business Value
Scenario Flow
Further Information

8. Over-the-Counter Sales Scenario Flow Variant: Standard
Receivables/ Cash & Liquidity Mgt
Creating Over-the-Counter Sale
Processing Receivables and Payments
Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants)
Outbound Logistics
Scenario
Explorer
Processing Outbound Delivery -
Without Task Control
Scenario/Processes
Business Value
Scenario Flow
Further Information
Legend
Process mainly driven by the user
Process mainly driven by the system
Process variant1
Process variant 2
Process related to Financials
Work center in which process is performed
Work
Center
Additional Application
Business
document flow

9. Over-the-Counter Sales Further Information
Scenario
Explorer
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