Coaching for Organizational Improvement and Leadership Enhancement: Supervisory Training To Enhance Practice (STEP) Program Overview Monico Whittington-Eskridge, Statewide Administrator David Moore, Technical Program Coordinator Victor Lasko, Field Support Specialist 1

Introductions One Minute Manager Opening Ken Blanchard 2

Workshop Overview STEP Program Overview Illinois Model of Supervisory Practice Coaching for Organizational Improvement Assessment and Coaching Frameworks Putting It Into Practice Wrap Up 3

Setting the Stage 4 Supervisory Training to Enhance Practice

Illinois Model of Supervision 5 Introduction and Overview AdministrativeAdministrativeDevelopmentalDevelopmental SupportiveSupportive ClinicalClinical

Coaching for Organizational Improvement PERMANENCY WELLBEINGSAFETY

SEACKing to GROW: Assessment and Coaching Frameworks 7

SEACK FRAMEWORK Skill Environment Attitude Condition Knowledge

KSA Working Together Ability

STEP Contribution Environment: looks at the environment such as: resources available, culture of the organization, and administrative structure Condition: looks at the specific conditions such as: self care/stress, competing mandates and physical space.

Shared Definition  Skill- practiced abilities, facility in doing something, dexterity and tact  Environment- the sum of the social and cultural conditions that influence the life of an individual or community  Attitude- established ways of responding to people and situations  Condition- the current reality of an individual that may impact other factors of their life or ability to learn  Knowledge- the required information to perform a task as well as the capacity to apply it back to the work situation.

All Behavior Has Meaning The Iceberg KNOWLEDGE & SKILLS KNOWN TO OTHERS UNKNOWN TO OTHERS ATTITUDE SEA LEVEL

SEACK First to Understand “Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” -Lou Holtz

SEACK in Action Modeling Assessment in Coaching 14

Structuring a Coaching Session: GROW Model

Definition of Coaching Coaching is a process by which the coach creates structured, focused interaction with learners and uses appropriate strategies, tools, and techniques to promote desirable and sustainable change for the benefit of the learner, making a positive impact on the organization. Adapted from Mink, Owen, & Mink, 1993;Cox, Bachkirova, & Clutterbuck, 2010

Golden Rules of Coaching Raise Awareness Create Responsibility Create Self Belief

Core Skills for Coaching Success Active & Interested Listening Questioning Giving Feedback

Benefits of Coaching For the Individual Develops self-awareness Increases openness to learning Instills greater clarity of roles and responsibilities Enhances ability to identify solutions Improves performance and goals Improves skills and behaviors Provides opportunities for accountability to the organization For the Organization Increases creativity and learning Increases organizational performance Creates an intrinsically motivating environment Improves relationships Fosters greater use of individual’s potential and talents Provides opportunities for accountability to the individual Supports the organization in adopting a learning environment

The GROW Framework 20

1.Establish the Goal

2. Examine the Current Reality Who What When How often

3. Explore the Options Brainstorm Think Creatively Invite Innovative Ideas Be Open to New Possibilities

4. What Will You Do? Action Planning Desired Outcome Behavioral Anchors Concrete Steps Reflect on the Progress Adjust and Revise as Needed

Putting It Into Practice Activity Commit to specific actions in order to move forward towards goal

“We must see people in terms of their future potential, not their past performance.” -John Whitmore

Coaching Session

Coaching at Every Level IndividualInterpersonalOrganizational 28 Weight loss Time Management Career Change Personal Improvement Financial Management Getting Organized Relationships: Family Work and School Social and Peer Professional Communication Team Level Inter and Intra Office Community Partnerships Stakeholders Change Management

PUTTING IT INTO PRACTICE SMALL GROUP ACTIVITY: In Action

Debriefing Discussions Reflecting for a few minutes, what lessons did you learn from this experience? How might these lessons be impacting you—what you will continue to do, start or stop doing in the future? What one action have you identified for yourself? 30

Wrap-Up 31

Coaching for Organizational Improvement and Leadership Enhancement: Illinois Supervisory Training To Enhance Practice (STEP) Program Overview 32 Monico Whittington-Eskridge, Statewide Administrator