1. Leadership Development Programme for Professional Service Managers Planning Workshop 4th March 2011

2. Planning Workshop Agenda 9.30Welcome & agenda Guest speakers Programme overview Group work: context 11.00Break Group work: context continued Network formation 13.00Lunch 13.45Group discussion: influence Individual and group work: scenario 15.30Break Presentation & discussion: personal development planning 16.30Next steps and close Leadership for Professional Service Managers 2011Page 2

3. GUEST SPEAKERS Chloé Gallien, Faculty Administration Manager, Social Sciences Louise Naylor, Head of Unit for the Enhancement of Learning and Teaching Simon Westerman, Director of Commercial Services Leadership for Professional Service Managers 2011Page 3

4. Leadership for Professional Service Managers 2011Page 4 Questions to consider Why is leadership important at all levels? How do management and leadership intersect? How do I continue to develop as a leader?

5. PROGRAMME OVERVIEW Tim le Lean, Lead Programme Facilitator Leadership for Professional Service Managers 2011Page 5

6. Leadership for Professional Service Managers 2011Page 6 Programme elements Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Launch event Planning Workshop Development Workshop Check-in Sessions Consolidation Workshop PDP Sessions Action Learning Sets

7. Leadership for Professional Service Managers 2011Page 7 Key principles Using models Non-linear Answers and questions Peer-mentoring Self-directed learning Co-delivery

8. Leadership for Professional Service Managers 2011Page 8 Themes Capability Management Leadership Change Coaching Communication Influence and impact

9. Leadership for Professional Service Managers 2011Page 9 Learning Outcomes 1 Participants in the programme will be able to: A. Relate the overall themes of the programme to their role as managers at the University. B. Recognise the relationship between management and leadership and the way in which their roles combine elements of both. C. Describe the different elements that make up good leadership within the context of the University. D. Identify their part in helping the University respond proactively to upcoming changes in the Higher Education Sector. E. Employ the principles of Action Learning as part of an innovative approach to tackling organisational challenges. F. Assess, plan and develop their effectiveness as leaders within the University.

10. Leadership for Professional Service Managers 2011Page 10 Learning Outcomes 2 Participants in the programme will be able to: G. Enhance their relationships with other managers within Professional Services, developing a network of supportive peer-mentors. H. Understand and manage the impact of change on themselves and members of their team. I. Use a suite of coaching techniques to support the development of their team members and peers. J. Use principles and techniques that will help them to influence and inspire other people. K. Use the Myers Briggs Psychological Type model to develop their self- awareness and to engage effectively with people across the University. L. Use their own experiences to inform and enhance the benefit of the leadership programme for themselves and the other participants on the programme.

11. Leadership for Professional Service Managers 2011Page 11 Programme elements Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Launch event Planning Workshop Development Workshop Check-in Sessions Consolidation Workshop PDP Sessions Action Learning Sets

12. PERSONAL DEVELOPMENT PLANNING Tim le Lean, Lead Programme Facilitator Leadership for Professional Service Managers 2011Page 12

13. Leadership for Professional Service Managers 2011Page 13 Johari Window KnownUnknown Known Unknown ArenaBlind Spot FacadeThe Unknown Grow the Arena

14. Leadership for Professional Service Managers 2011Page 14 GROW model Goal Reality Options Will (or Wrap up)

15. Leadership for Professional Service Managers 2011Page 15 GROW model One of the most common models in coaching Popularised by John Whitmore Flexible development tool o Planning development activity o Structuring a coaching session o Objective setting o Self-awareness o People management e.g. delegation Will be using throughout the programme

16. Leadership for Professional Service Managers 2011Page 16 Next steps Next workshop: o 2 day development workshop 19-20 May PDP conversations with line manager: o Using form based on GROW model as discussion framework. o Briefing line managers in next few weeks. o PDP framework sent to you in early April. Homework: o Be aware of how you are as a manager & a leader. o Start thinking about the qualities you need to work on. o Be aware of attitude and behaviour as well as skills and knowledge.

17. PROGRAMME EVALUATION Anne Rushworth, Staff Development Manager Leadership for Professional Service Managers 2011Page 17

18. Leadership for Professional Service Managers 2011Page 18 LSPM Ongoing Evaluation Why? o Building on Academic Division 2010 pilot, to tailor this programme to meet the needs of this group at this time. How? o Focus Group (previous cohort). o Design Team (Heads of PS and line managers). o Online Evaluation Surveys plus (You). What next? o 50% response to survey of Launch event. Survey re- launched today. o Survey for today will be launched next week.

19. Leadership Development Programme for Professional Service Managers Planning Workshop 4th March 2011