1 eGov Trends in Israel

2 eGov characteristics Technological effort Content effort Organizational effort Difficulties Other issues Agenda

3 eGov characteristics in Israel No official government policy Partial cooperation between government offices Different levels of service among government offices Local entrepreneurships

4 E-Gov History in Israel The Israeli Foreign Ministry (1993) The Israeli Parliament (1996) The Government Internet Committee (1997) The Government Internet Service Provider (1998) The Government Gate (1998) The Government Election Site (2001) The Government E-Commerce Portal (2001)

5 Technological effort Content Management Systems Knowledge Management and Digital Libraries Geographical Information Systems E-Commerce Transactions Push Technologies Digital Signature and PKI infrastructure

6 Content effort Mapping content creators Unifying document formats Buying external content Creating content for specific communities Opening internal databases to the public Enhancing the Usability of web sites

7 Organizational effort Unique Content editors to handle Internet publishing Using the Internet as the preferred channel for publishing public information Handling the growing amount of public requests for information and services

8 Difficulties Information quality and accuracy Handling the growing amount of Information Information Privacy Growing cost of technological infrastructure Supporting multilingual sites(Arabic, Russian) Accessibility for the physically Disabled Unifying services and information among government offices Information Warfare

9 Other Issues Government e-Learning Portal Electronic Elections Digital Identification cards

10 Thanks

11 Digital Library

12 The government Gate

13 The Knesset

14 The government ITpolicy חזור

15 E-commerce Portal

16 Geographical Information System

17 Content Management Systems

18 Unifying Document Formats

19 Opening Internal Databases

20 Creating content for specific communities

Election site

22 The Internet as the preferred channel for publishing public information

23 Changing the Organizational Structure

24 Handling the growing amount of Information

25 Multilingual Support

26 Accessibility for the physically disabled Screen readerBraille display keygaurds Functional keyboard Writing mouse Mouse designed for the disabled Head mounted pointers

27 Knowledge Management Portal

28 Case study The number of visitors at the Israeli Ministry of Finance website has increased by 270% after changes. Each visitor stays 30% longer. 20% of the visitors stay longer than 10 minutes. Case study > Slide 1 Site map before changes Site map after changes

29 Usability Problems

30 The Israeli Elections Site (2001)

31 Growing no. of user sessions in Government Sites

32 Growing number of Internet users in Israel Number of Users , , ,225, ,500, ,750, ,225, ,000,000 Source: IDC, Israel

33 Average no. of hits per day at the election site

34 Using the Internet in Government Sites during election week