Let the Patron be Your Guide; Purchasing or Interlibrary Loan Beth Avery, Western State College of Colorado, Joe Becker, New Mexico State University, Mary Caspers-Graper, South Dakota State University, Theresa Spangler, Colorado State University, Jivonna Stewart, New Mexico State University
A COMPASS ROSE BY ANY NAME… Patron-driven purchasing Purchase on demand Books on demand Just in time acquisition Book Express Purchase Direct I got what I wanted fast!
WHY DO IT? Reverse of original thinking Improve service Increase customer satisfaction Cost effective Collection development tool Develop collection to meet needs
GUIDELINES Vary by Institution Usually include What to buy Processing procedures Funding
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