SOM Department Administrators Orientation - IT Overview Rich Mendola VP for Information Technology and CIO

The 15 minute highlights… IT Structure Where to go for help What we are working on now Likely future initiatives

IT Structure Office of Information Technology is a relatively new umbrella structure for multiple IT organizations at Emory Objective of this structure is to provide a seamless customer experience, leverage synergies and make sure issues don’t fall between the cracks SOM Information Technology Services Academic and Administrative IT Network Communications EHC Information Services

Where to go for help Local support (contact will vary by area) Two primary entry points for help desks/call centers – (Emory Academic Enterprise) –8-HELP (4357) (Emory Healthcare) –If you guess wrong, the staff will work behind the scenes to get your problem to the right person

Web Resources –Provides overviews of central IT organizations –Provides service details and how to request work for the academic enterprise Rehan and Dee will provide more detail on resources in each of their areas

Requesting Work Initial automation and monitoring is focused on submitting project and support requests for academic enterprise Links are also provided for NetCom service requests

FY06 Foundation Initiatives – Relevant Highlights Governance –Common approach for requesting work from central IT Common directories –Web: –Now accessible within a wide range of clients Transparent cost structure –Simplified & reduced NetCom rate structure –Created AAIT resource allocation matrix for all services standardization –Phased move of academic enterprise to MS Exchange Wireless –Reduction in pricing, increase in coverage, simpler access method, added guest option Seamless helpdesk services –Confirmed move to common help desk software

IT Governance Structure

FY07 Foundation Initiatives Expanded research support –Additional high performance compute cluster –Separate division focused on clinical and translational research Single voice platform –Prepares organization for CRRP construction –Moves us from two separate voice/phone systems to one Identity management initiative –Single sign on –Automated provisioning/de-provisioning of accounts Finalize design of secondary data center –Will provide ability to fail over mission critical applications in event connectivity is lost to primary data center