A Hands-On Course for Restaurant Professionals RESTAURANT ENGLISH A Hands-On Course for Restaurant Professionals

Unit 1 Looking around a restaurant Showing new waitstaff around a restaurant: Introducing restaurant facilities Setting a table Where would you like to eat? French restaurant Chinese restaurant Buffet/coffee shop Small bar or Uncle Sam’s Grill To learn how to introduce yourself and how to use greetings in different situation To learn and recognize formal and informal names To be aware that people in different countries may have different customs and greet to each other differently

Unit 1 Looking around a restaurant How to set the table Word bank: appreciate/ spacious/ hold/capacity/ observant/ privacy/ marriage proposal Restaurant specific waitstaff/ coatroom/ waiter’s station

Unit 1 Looking around a restaurant Phrases learn the rope quite a few Setting the table Word bank: formal/ silverware/ chinaware/ glassware/ fold/ detail/ beverage/ slightly/ impress

Unit 2 Restaurant Staff Introducing oneself Way to Introduce Yourself It was nice talking to you. People here call me Uncle Fred. I’m Elizabeth—Liz for short. You can call me Rob. I usually go by Jack. The name’s Hornsby– Terry Hornsby Your answer could be any of the following: Likewise. Same here. Yes, we should do this more often. It was nice talking to you too. The honor / pleasure is all mine.

Unit 2 Restaurant Staff Talking about jobs in restaurant Introducing your job title and duties host/ hostess/ manager/ head chef/ sommelier/ wine steward/ waiter/ bartender apprentice/ trainee/ cashier

Unit 2 Restaurant Staff Duties Takes order, serves food, and prepares bills Prepares and serves drinks at the bar Takes reservations, greets and seats customers Organizes and supervises operations, controls costs, and manages the waitstaff

Unit 2 Restaurant Staff Duties Manages and trains other cooks and kitchen workers, takes responsibility for the menu Operates the cash register Recommends wine to guests Learns through practical experience

Unit 2 Restaurant Staff Welcome on Board Word bank: assistant/ operation/ annual/ thrilled/ receiver/ discuss/ briefing/ pleasure Restaurant specific F&B director (Food and Beverage)

Unit 2 Restaurant Staff Phrases welcome on board in charge of fit in speak highly of hang up

Different Kinds of Leave Unit 2 Restaurant Staff Different Kinds of Leave ask for apply for request put in for take two days’ a week’s a month’s annual leave sick leave personal leave maternity leave funeral leave

Unit 2 Restaurant Staff Let me introduce myself Word bank: hold nervous actually Easygoing relief colleague applaud graduate basically socialize notorious Restaurant specific phrases reception counter cocktail to be honest get along with all the time

Unit 3 Calling a Restaurant Taking phone reservations What Would You Say if….? I’d like to reserve a table. Do you have a reservation for this evening? Could I have a table by the window? Should I provide only spoons for your daughter? And how many will that be for? Do you have any private dining rooms? Are there any vegetarian dishes on your menu? Can we order a la carte?

Unit 3 Calling a Restaurant A table for four, please Word bank reservation certainly date party nonsmoking contact number reach Phrases up to in total look forward to

Unit 3 Calling a Restaurant Handling special requests Taking phone calls Situation What to say (from formal to informal) Greeting Guests Good morning/ afternoon/ evening/. Ming Gardens. Hi/ Hello. Cheers Bar. Asking Guests to Wait would you mind holding? Hold on, please./ Please hang on. Just a minute/ second/ moment, please Transferring Calls Please wait while I transfer your call. I’m connecting you now. I’ll put you through. Saying Good-bye Please don’t hesitate to call us if you need anything else. We look forward to seeing/ serving you tonight. Thank you for calling./ Thank you and good-bye.

Unit 3 Calling a Restaurant word bank confirm wonder mind main vegetarian dish tableware helpful Restaurant specific set menu a la carte menu

Unit 3 Calling a Restaurant Suggesting other restaurants Sorry, all the tables are reserved Word bank available full cuisine locate suggestion transfer Phrases feel like put through

Unit 3 Calling a Restaurant Suggesting other restaurants Restaurant Features Uncle Sam’s Grill Cheers Bar The Riviera Café Ming Gardens The Fontainebleau The best grill in town, convenient location Over 30 kinds of beer on tap Many different international dishes Excellent Chinese food at reasonable prices Elegant setting, delicious French cuisine