1. Tourism & Hospitality English
Grace
Sep. 15, 2015

2. Unit 1 Taking Reservation
Restaurant Staff and Duties
(store) manager 經理; 店長
host / hostess 男 / 女領檯
waiter / waitress 男 / 女服務員
headwaiter / maitre d’=maitre d’hotel
(法文) 領班
head chef / cook 主廚; 廚師
pastry chef 糕點主廚

3. Restaurant Staff and Duties
7. sous-chef / sauce maker 調味師
8. kitchen hand 廚房助理
9. apprentice / trainee 實習生；學徒
10. bartender 酒保
11. wine steward 酒侍
12. cashier 出納員
Executive Chef 或 Chef-de-cuisine 行政主廚
Deputy kitchen chef 大廚(行政主廚的副手)
Senior Chef 二廚
Sous-chef 三廚

4. Places to Eat (1) Buffet 吃到飽餐廰 Cafeteria 自助餐廳 food court 美食廣場
fast food restaurant 速食餐廳
Café 咖啡館
Pub 酒吧

5. Places to Eat (2) 7. pizzeria 8. snack bar 9. food truck 10. diner
11. sandwich bar
12. steakhouse

6. Fast food restaurants serves burgers and fries.
Pizzerias serves pizzas.
Food trucks serves lunch boxes and sandwiches.

7. A Party of Nine Make a reservation Reservation for (+時間 桌數 人數)
How may I help you?
= What can I do for you?
= Can I do you a favor?
Let…..know..
On + 日期
Set=OK 準備好 I am set for the exam.

8. Listen Up
________1. The 酒吧 by the man’s house was closed yesterday. ________2. The 吃到飽餐廳 by the man’s work was too crowded yesterday. ________3. The food the man had last night was better than the food from his favorite 簡便餐廳. ________4. The woman ate at the 美食街 at the mall last night. ________5. The woman wanted to eat at a 三明治餐廳 , but her sister didn’t want to.

9. Audio Transcripts (track 009)
M: Good evening, Jones Diner. How may I help you?
W: Hello. Could I make a reservation for tonight at six p.m.
M: Sure. How many people will be in your party?
W: There will be five of us.
M: OK. May I have your name, please?
W: It’s Donna Walters.

10. Exercise
1. Carrie calls to reserve (=make a reservation) a table. 凱莉致電訂一桌。
2. I‘d like to reserve for August 15th. 我想要訂八月十五日的晚餐。
3. How many people will there be in your party? 請問您總共會有幾位同行？
4. I need to let the store manager know for parties larger than six.
任何超過六位以上的訂位，我都需要事先知會店長。
5. Sure. No problem. 當然。沒問題。
6. The manager has approved your reservation.店長已核可了您的訂位。
7. What time can we expect you on the 15th? 請問您十五號期望幾點到？
8. All right. Your reservation is set. 好的。您的預約已經完成。
9. Thank you very much for your assistance. 非常感謝您的協助。
10. 七點鐘可以嗎? Is seven o’clock ok?____________________?
11. 如果有問題請再來電話.Please call again if you have any questions.
12. 我們將會有九個人. There will be nine of us.

11. Explaining Policies This is ……. Fire away 【口】(通常作命令語)開始問問題; 開始說話
" I ' ve got a couple of questions I ' d like to ask you . " " Right , fire away . "  
“我有幾個問題想問你。”“好, 你說吧。”
Corkage fee
The charge made by a hotel or restaurant for allowing people to drink alcoholic drinks
which they bought somewhere else 〔對自帶酒顧客收取的〕開瓶費
Handle : deal with
Minimum : Maximum
Got it :
Count toward :
Private room :
Plan on : intend to
There be

12. Matching
____ 1. Does the restaurant charge a corkage fee? ____ 2. May I ask some questions about your restaurant? ____ 3. Can I reserve a private room? ____ 4. We’d like to celebrate our friend’s birthday at your restaurant. ____ 5. Will the fee to rent the room count towards the minimum charge?
Would you like to book a private room or a table?
I’m sorry, but we don’t have any.
Fire away. What would you like to know?
No. it won’t. Each person must still spend NT&300.
Yes. It does. Please talk to the wine steward about it.

13. Listening Practice
H: Thank you for calling Dahan Institute of Technology. How can I help you? C: I’d like to reserve a private room for a party on Aug. 10th. H: Do you know there is a minimum charge of NT&6,000 to use it? C: That’s fine. I would like to book it, please.

14. Exercise Correct the grammatical errors.
____ I. I made a reservation earlier, and I have a few questions.
____ 2. Those rooms can only be rented to groups of 20 people.
____ 3. We will be celebrating someone’s birthday here.
____ 4. I’m planning on bringing (to bring) a special bottle of wine with me tonight for the party.
____ 5. Please speak to the wine steward and he will handle it.
____ 6. Can I reserve a private room instead of a table?
____ 7. Will there be an English exam next week?
____ 8. There is a minimum charge in the bar.

15. Last Minute Details on the night of her reservation
It’s under …….以…….的名字訂位
The rest
seat 1. Excuse me , is this seat taken ?   對不起，請問這座位有人坐嗎？
2. The auditorium seats 3 , 000 people .   這個禮堂可坐三千人。
ahead of time => in advance
Vegetarian 1. pure vegetarian 全素 pure non vegetarian 全葷

16. Asking about a Guest’s party (p.19)
1.A: Where is the rest of your party?
B: Everyone is coming now.
2.A: When will the rest of your party arrive?
B: In a few minutes.
3. A: Would you like to wait for the rest of your party?
B: Yes, please.
4. A: Will your party be here soon?
B: Yes, I think so.
5. A: May I seat you and your party?
B: Sure. We’re ready.
6. A:Does anyone in your party need a vegetarian menu?
B: No, that’s OK.

17. Exercise 3 Fill in the right answer.
1. I have reserved a single room ___ Jill Smith ___ the morning of Oct. 20th.
2. Would you like me to ___ you now or would you like to wait ____ of your party?
3. I’m ____ that there are two people don’t eat ____.
4. Don’t worry. We have a ___ menu?
5. If you can’t come, please tell me ______.’
6. I put fruits in the ____ to keep _____.

18. Complete the Sentences
Do you have a reservation?
May I have your name, please?
How many people will there be in your party?
Would you like me to seat you now?
Can I have a private room instead of a table?
Yes, I do. It’s under Martha Jones.
It’s Tonya Johnson.
There will be seven of us.
Yes, that would be great.
I’m sorry. Only large parties can rent them.

19. I’m a bit worried because I wasn’t told ahead of time. 因為沒有提早通知我有點擔心
I have a reservation for Aug. 15th under Carrie Reynolds.我以Carrie Reynolds名字訂8月15日的晚餐
I’m a bit worried because I wasn’t told ahead of time.
因為沒有提早通知我有點擔心
3. Your reservation is set. Please call again if you have
any questions.你的定位已經完成。如果有任何問題請來電詢問。
4. There is a small bottle fee and the wine steward will
handle everything.酌收開瓶費，酒侍會處理所有事情。
5. For any group over six, there is a minimum charge.
超過六個人的團體會有最低消費

20. Waiting for a Table Key Words Popular Unfortunately Available
Waiting list
Pager
Go off
buzz

21. Waiting for a Table Sentence Patterns 1. Would you like to ____.
(wait, be put on the waiting list, leave your name on the waiting list)
2. I’m afraid ___________.
(you’ll have to wait for about 15 minutes.)
3. Unfortunately, the waiting time is __________.
(about 30 minutes, quite long, over an hour)

22. Waiting for a Table Reading Comprehension
Janice wants to get a a table at a _____ restaurant.(熱門的)
May I get a table _____ one, please? (供一人用)
______, we’re fully ______ at the moment. (不巧地)(客滿)
Will it be a long time before a table is ______?(有空)
If that’s fine _____ you, I can put _____ the waiting list.
(介系詞)
6. A table opened up _______ (quick) than expected. (比較級)

23. Looking at the Menu Key Words Diet Option Come with Separately
Entrée
(=main course)
All-you-can-eat
Delicious
Diet
Come with
Choose from
Spaghetti
Pork chop

24. Looking at the Menu Useful Expressions
Help yourself = Take whatever one wants
Is this your first time here?
Three menu options: regular, set, or buffet.
With the regular menu, you order items separately.
With the set menu, you pay one price and receive an entrée, soup, dessert, and drink.
The buffet is all-you-can-eat.

25. Audio Transcripts (track 031)
M: Welcome to Veggie Diner. Is this your first time here?
W: No, it isn’t. The menu is different now, though.
M: Yes, it is. We added a new set menu last week.
W: What can I get if I choose the set menu?
M: The set comes with pasta, soup, salad, and a drink.
W: Can I have a coffee for my drink?
M: No, tea and soda are the only options.
W: OK. I’ll have the set menu with a tea then.
Ps: Pasta 泛指所有源自義大利的麵食,Spaghetti只是pasta的其中一種