Making New Contact. Leading in Suppose you are a receptionist in a company, what do you do and say when you receive a business visitor at your office.

Slides:

Advertisements

Similar presentations

Lead-in SEATS ARRANGEMENT All students of Class 2, please sit by your student number, 10 numbers a group (e.g. group 1: No 1-10; group2:No11-20…) the class.

Advertisements

Unit | Two Saying Thanks or Sorry.

Introducing yourself and Others

USING THE TELEPHONE.

SPEAKING Nguyen Nhan Thien Nguyen Hong Oanh PORTFOLIO.

Unit 1 Welcoming Guests 1、据说朱元璋做皇帝后，想攀附他的昔日伙伴很多。其中一位来找他，对他说：“微臣当年随驾扫荡芦州府，打破罐州城，汤元帅在逃，拿住豆将，红孩儿当关，多亏菜将军。”朱元璋听后心中窃喜，当即就封他做了大臣还有一位见到朱元璋，一见面就说：“老朱，咱哥儿们以前都帮人打工。一次，在芦花荡里，把偷来的豆子放在瓦罐里煮，还未熟，大家就抢着吃，把罐子打破了，豆子撒了一地，汤也泼了。你只顾抓地上豆子吃，却连红草叶也送进嘴里，谁料叶子卡在喉咙，使你很痛苦。幸好我叫你把青菜叶吞下去

Expressions of Short Messages

Successful Telephoning

课标人教实验版高二 Module 7 Unit 3. 广东熊艳 Listening and speaking Listening and speaking.

Teaching Objectives To know the services provided by the Health & Recreation center To have a good command of oral English of Health & Recreation.

Teaching Objectives To master the right way to deal with the complaints To know the categories of the complaints in the restaurant To know the basic.

Tourism English UNIT 2 Part I Lecture Time Assigned PARTMODULESCONTENTS STUDIEDPERIODS I Customs Inspection Customs Procedures 1 II Meeting the guests.

WOULD RATHER HAD BETTER

Sam didn't have his report ready on time. He is apologizing to the teacher and wants to make it up. S: Uh..., Ms. Lin, do you have a minute? I'd like.

Unit 8 No One by that Name Receiving Visitors. Class Objectives Topic: A Visit to Jackie Baker Function: a. Expressing Certainty /Uncertainty b. Confirming.

林姵伶 Carol 陳冠廷 Andy 王子浩 Howard 李佩燕 Pinky 鄭怡安 Ann 曾瀞儀 Jenia 郭欣怡 Joan 張伶薇 Vivi.

Business Correspondence 2

Unit 1 Sections 1-6 Sentence Frames

Sending s and letters

Lesson 4 Making Telephone Calls Business English Conversation & Listening Instructor: Hsin-Hsin Cindy Lee, PhD.

Presenters Đỗ Thị Diệu Nguyễn Thị Tường Vi. Content 1.InvitingInviting 2.AcceptingAccepting 3.DecliningDeclining 4.Practice speakingPractice speaking.

A Telephone Operator.

Receiving Visitors. Viewing, Listening & Speaking OBJECTIVES ★ understand the procedures involved when receiving business visitors ★ receive business.

Teaching Objectives To have a good command of oral English of miscellaneous services To know the procedures of miscellaneous services To know some.

TELEPHONE ENGLISH.

Lesson 2 Introductions & Greeting

Timetables and Schedules

Requests & Offers Exchanging Information. Requests  Can you…?  Would you mind …(Verb+ing)?  Do you think you could…?  Could you…?  I’d like you to…

৳ Look, I’ve got a leaflet about it.

LOGO Unit 3 Under the sea Listening & speaking. Do you know us? I’m a dolphin.

How can we tackle the CE Oral Exam effectively? Why do we speak English? To pass the exam To communicate in real world like we speak Cantonese.

Conversation Lesson 23: Leaving or Taking a Message.

Unit 7 Can I take a message.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking.

LESSON 2 TELEPHONE AND APPOINTMENTS 电话和预约. AIMS AND REQUIREMENTS To know how to make local and international calls; To grasp how to make an appointment.

Telephone English When you answer the phone: Good morning. This is Chengtai Trading Company. May I help you? Good afternoon. This is Dan An Commercial.

Unit 4 What can I do for you.  Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business.

To learn the service theoretical knowledge about how to offer a satisfactory service in a hotel ； To learn how to make a call reservation ； To learn how.

Unit 4 A matter of Trust Receiving Visitors. Class Objectives  Topic: Meet with old friends  Function: a. Confirm that you know someone a. Confirm that.

LOGO Bell Service. Lesson Plan Introduction Case study Hotel vocabulary Listening Situational conversation Practice Homework.

Office English Lesson 3 Oct. 17, Telephone etiquette A. Be polite Treat everyone equally Focus on the caller, as a receptionist Be helpful Don’t.

On the phone In this unit you are going to: take and report telephone messages. make, accept ad refuse invitations. listen for details. read about telephone.

Starting Business English Iriscen Unit 3 Appointment  How to make an appointment  Requesting an appointment.  Responding to the request.  Agreeing.

Unit 1 Sections 1-5 Sentence Frames

Being All Ears Being All Ears Listen and Decode Listen and Respond Listen and Complete Listen and Judge Listen and Read Listen and Match.

Leading in If you were the salesman or salesgirl, have you any idea of what to say on the way to the office? If not, let’s learn some expressions today.

Unit 1 Sections 1-6 Sentence Frames 1 st Grade. Unit 1 Section 1 Sentence Frames 1 st Grade.

© 2011 wheresjenny.com Role Play –Secretary and client 1 Role play – Secretary and client on phone call.

Listening and speaking Listening and speaking.

5. MAKING REQUESTS BUSINESS ENGLISH CONVERSATION & LISTENING Instructor: Hsin-Hsin Cindy Lee, PhD.

Making a phone call. Introducing yourself Asking to speak to somebody Asking who the caller is Telling the caller that someone is not available Taking.

Programme 8 Saying Goodbye and Seeing Off. Teaching Objectives: ● Learn how to say goodbye to business partners and arrange departure for them; ● Learn.

Phoning about the Science Activity Week. There’s a call for you. You’re just at home, and you answer the telephone. A: Hello. Can I speak to Li Hui? B:

Dealing with Complaints Meeting 9

© 2015 albert-learning.com How to talk to your boss How to talk to your boss!!

FUNCTIONAL ENGLISH SPEAKING ON THE PHONE If you aspire to work in an office and one of your duties is to answer the phone, you have to master these expressions.

電話 & 電子郵件英語教職員英語講座系列 1 Fall 2011 Andrea S.W. Lin.

Lesson 1 Establish Business Relations Spoken English for International Business.

Unit 3 On the Phone. objectives answer the phone ask to be connected connect a caller leave messages deal with problem by telephone.

David’s Studio David’s Studio Education Creates Values… Education Creates Values… 1 Lesson 21 Receiving Visitors Lesson 21 Receiving Visitors.

道歉信 — 技法点拨. 什么是道歉信？ ❀ 道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。

Booking Ticket. Go to the agency Online Telephone.

Hotel English 《饭店英语》制作人：舒飞霞任务 2 ：酒店预订之网络预订、前台预订知识技能模块一：前厅服务 Unit2 Making Reservations by Internet & Talk.

人教课标版高二选修 7 Unit 3. Listening and speaking Listening and speaking.

Phone Conversation.

Hello? Using the telephone

Car Reservation Service

Handling Complaints.

Handling Phone Conversation

Extraordinary Service

Presentation transcript:

Making New Contact

Leading in Suppose you are a receptionist in a company, what do you do and say when you receive a business visitor at your office or meet him/ her at the airport for the first time? How important are first impressions? What effect does the initial contact have on future relations?

Useful Expressions (1) Asking for information about the visit/visitor Are you Mr. Thomson? Which company do you represent? You must be Mr. Anderson from Sydney. Can I ask what you would like to see him about? May I know what it is about? I’m here to discuss our agency agreement with your manager. Sorry, I’d prefer to explain that to him directly. Do you have an appointment? Have you got an appointment with our director?

Useful Expressions (2) Asking the visitor to wait Would you like to take a seat? If you’d like to take a seat, I’ll tell him you’re here. Take a seat, please. I’ll go to see whether our boss is in. I’ll see if the director is free. Take a seat, please. I’ll ask him to come down. Take a seat, please. I’ll contact the Purchasing Manager.

Useful Expressions (3) Apologizing for having kept the visitor waiting I’m sorry for the inconvenience. He is in the middle of a meeting. I’m sorry for the delay. Mr. Wilson is engaged now. I’m sorry for the mistake. The secretary is attending a meeting.

Useful Expressions (4) Expressing regret when someone is not present I’m afraid Mr. White can’t see you today. He’s out. The Financial Manager is ill today. Mr. Waterston is in the middle of a meeting.

Useful Expressions (5) Meeting guests at the airport Excuse me, are you Mr. Wilson from Sydney Trading? Yes, and you are Robert Peterson? It’s very kind of you to have come. Thank you for coming to meet me.

Useful Expressions (6) Taking guests to their hotel The car is waiting outside. This way, please. Very good. Thank you. This is your room, Mr. Brown. How do you like it? Anything else I can do for you? No, thanks. Not for the moment.

Useful Expressions (7) Seeing off Bon Voyage, Mr. Johnson. So do I. Thank you once more for all you’ve done for me. I hope you can com again. I’ll will. Thanks again for all your help. You’re welcome. Take care and have a nice trip, Mr. Drake. Please send my regards to your boss. Say hello to Cathy for me.

Useful Expressions (8) Small talk topics How was your flight? How is your trip going? Are you feeling any jet lag? Is this your first trip to China?

Role Play Get the students to work in groups to role-play the following situation. You are the Export Manager of Chengdu Cosmetics Ltd. And are now at Shuangliu Airport to meet your American customer, Miss White. You’ve been dealing with each other through correspondence for two years, but have never met before. After you meet, you exchange greetings, say a few sentences about his flight and the weather, and make small talk on the way to the hotel.

Consolidation and Assignment Consolidation: Read aloud the words and dialogues they learned in this part. Assignment: Try to make another dialogue about receiving business visitors according to the learned expressions.

Thank you!