AGENDA NEED WHAT IS UC COMPONENTS OF UC ARCHITECTURE CHALLENGES & BENEFITS MARKET & MAJOR PLAYERS – OVERVIEW FUTURE OF UC

Businesses Struggle to Keep Pace EmployeeBusiness Technology Advancements Lack of Integration Employee Preference Users Taking Matters Into Their Own Hands

Different Users, Different Styles, Different Workspaces See Me, Contact Me, Meet Me Online Find Me, Follow Me Call My Phone CHANGING WORKFORCE AND WORK PATTERN

The Way We Work Is Changing and Technology Can Help  New and changing regulations  Policies  Security  Empowered employees  Customer intimacy  Larger businesses  Social networks and Web 2.0  Mobile workforce  Green initiatives Legal SocietyCompetition  Operations across time zones  The evolving workspace  Continuous connectivity  Real-time information TechnologyBusiness UC

It’s Just a Fancy Word for Voice over IP. It’s Voic in Your . Unified Communications – The Myths It’s Just Skype. Whatever It Is, It’s More Than I Need. It’s Definitely Not for Small Businesses Like Mine. It’s Big, Complex, and Expensive. It’s Patching Things Together That Don’t Work Together.

DEFINE UC UC is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voic , , SMS and fax).instant messagingpresence informationIP telephonyvideo conferencingInteractive White Boardscall controlspeech recognitionunified messagingvoic SMSfax UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

Components of UC Communications: Voice, data, and video Messaging: Voice, , video, and IM Conferencing: Online, audio, and video Application integration: Microsoft Office and CRM Presence: IP phone, desktop clients, and call connectors Common user experience: Desktop, phone, and mobility Communications: Voice, data, and video Messaging: Voice, , video, and IM Conferencing: Online, audio, and video Application integration: Microsoft Office and CRM Presence: IP phone, desktop clients, and call connectors Common user experience: Desktop, phone, and mobility

Model of UC Unified messaging focuses on allowing users to access voice, , fax and other mixed media from a single mailbox independent of the access device. Multimedia services include messages of mixed media types such as video, sound clips, and pictures, and include communication via short message services (SMS).SMS Collaboration and interaction systems focus on applications such as calendaring, scheduling, workflow, integrated voice response (IVR), and other enterprise applications that help individuals and workgroups communicate efficiently.IVR Real-time and near real-time communications systems focus on fundamental communication between individuals using applications or systems such as conferencing, instant messaging, traditional and next-generation private branch exchanges (PBX), and paging.PBX Transactional and informational systems focus on providing access to m-commerce, e- commerce, voice Web-browsing, weather, stock-information, and other enterprise applications.m-commercee- commerce

Unified Communications Is Not a Product or Set of Products… …Traditionally Diverse Modes of Communications… …Helping You Quickly Adapt to Market Changes, Increase Productivity, and Improve Your Competitive Advantage. …that Integrates, Unites, or Connects … It is an Architecture…

Using Unified Communications, You Can… Secure My Business Work from Anywhere Be More Productive Serve Customers Better Connect Everyone Connect Collaborate

Take Advantage of Unified Communications Securely from Anywhere You Work Home Office Branch Office On the Road With a Client

Market Scenario

Future of UC - Movement toward Software Approaches - Distance from hardware-centric products - Service Oriented Architecture - Increasing Web Services - Demanding Mobility - Always Connected - Faster and Quick Response - Increased Competition

BE UNIFIED. BE CONNECTED