17 th June 2011 Responsible Aviation – the Challenges and Successes Ruth Holroyd, Group Head of Sustainability, Thomas Cook Group PLC

1Thomas Cook Group – the size of the sustainability challenge 3 Our Approach 2 Key challenges of aviation to a sustainability team 4 Summary of Results

3 3 There are a multitude of brands held under the umbrella of Thomas Cook Airlines

4 4

5 5 Operate 4 airlines – total 93 aircraft UK, Scandinavia, Germany (Condor) and Belgium Airlines contribute over 98% of Group total CO2 emissions 90% of the total environmental impact from an average charter flight is attributable to fuel consumption, emissions to the atmosphere and cabin waste. Carbon Footprint = 4.3 million tonnes CO2 The challenge of aviation for a sustainability team

6 6 Benchmarking Measuring Where to start Number of stakeholders involved Wider regulation impacts Costs of change Fending off the negativity The key challenges

7 7 Take action Show leadership Build on strengths Demonstrate business case Remember small change = big impact Our Approach

8 8 Thomas Cook Northern Europe – more than a decade of successful sustainability work The leading environmental tour operator and airline in the Nordic region – working on environmental improvements since the 1990s The airline: Has the industrys highest utilisation of seats Has the industrys lowest fuel consumption and CO2 emissions per passenger (66g per passenger km) The Results so Far…

9 9 Reduced fuel consumption and CO2 emissions by 22% since 1999 The first European airline to introduce source separation of in flight waste Reduced in flight waste by 75% since 2000 Reduced energy consumption by administration staff by 30% in last 5 years Reduced waste from administration by 25% over last 5 years First Nordic airline (and only charter airline still) to produce a comprehensive dedicated environmental report Recipient of an award for best environmental choice in Scandinavia, against 80 competitors The Results so Far…

10 Thomas Cook Airlines UK and Thomas Cook Airlines Scandinavia have both received the ISO14001 certification for implementation of environmental management systems UK airline was the first in the UK to get this Only a handful of airlines worldwide have achieved this and 2 are part of our Group The Results so Far…

11 The Results so Far… Pioneers of waste management and in flight recycling UK emissions per passenger km also industry leading at 74.5g Leading collaborative working with airports where based to push environmental initiatives Huge charity contributor – UK airline alone raises over £250k per year and all donate regular freight space Built strong community links: focussed on education and young people and as part of the airport community network

Responsible Aviation – A Choice?