Presented by: Global Sage Group GSG Base Methodology Enrico Palumbo

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ Methodology Base Methodology Assessment Planning Development Transformation Delivery Methodology Start upBrick & Mortar Dot Com Service Offerings Diagnostic Transformation Execution Knowledge GSGware Service Line Adaptation Invocation Models Off-Shore Package or Custom; Resources Solution KitsEngagement Management Tools

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ Delivery Components Solution Kit Engagement Tools Company Profile Project Setup Risk Management Plan Project Open Checklist Knowledge Transfer Plan Non-disclosure form SOW change request Status Report Sales, KO, Workshop Presentations SOW Work plan Staffing & Pricing Tools (examples) Schedule A Questions Excel Models Sample Deliverables Resume Template Subcontractor (Prime & Sub) Project Close Checklist Project Close Letter Project Close Instructions Client Satisfaction Survey Client Appreciation Letter

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ Components of Intellectual Capital Thought Leadership Methodology GSGware Project Work Products Standard Approaches Tools & Templates Best Practices Reference Models Benchmark/Investment Proposals Client Deliverables Presentations White Papers Articles & Speeches

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ Aspects of Methodology Framework –Concepts –Terminology –Structure Process –How the work is organized –How the pieces fit together –Order in which decisions are made Tools and Techniques –Details of how the work gets done –Aids for creating work products

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ We Follow A Four Step Approach Assessment Planning DevelopmentTransformation —Develop Strategies —Identify Required Transformation —Construct the Transformation Plan —Estimate Required Investment —Develop & Deploy the new Environment —Manage Change —PMO —Measure Benefits —Continuous Improvement —Benchmark —Identify opportunities —Set priorities —Mobilize resources —Develop the Future Vision —Identify (validate) Quick Wins —Build A Solid Business Case

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ Phases Stages Diagnostic Value Assessment & Definition Benchmark Future State Visioning Vision Validation Business Case Specification Build Testing Knowledge Transfer Deployment Refinement Measurement Methodology Components Second level components called “Stages” have been defined as the basis for integrating components of product methodologies A set of third level components called “Activities” have been identified as the “basic building blocks” of the integrated methodology Continuous Improvement Assessment Planning Development Transformation

l GSG Base Methodology l by: Enrico Palumbo Global Sage Group 10/2/ Activities that Span All Phases Project Management/Program Office –Standard project and program management roles, responsibilities, and processes will be established on a company-wide basis –Phase definitions will include explicit “exit criteria” which serve as recognized control points for program management Organizational Change Management –Standard tools and techniques will be provided to support activities related to planning for and managing the people aspects of change that are independent of the specific phases. –Change management activities linked to specific phases are included in those phases. Knowledge Management –Standard tools and procedures will be provided to facilitate effective capture, reuse, and sharing of project related knowledge, in the form of intellectual capital content and lessons learned, among client and Answerthink team members, as well as across answerthink. –Note: this does not include broader education and training of client staff. These activities are shown in the Business Infrastructure track. Project Management/Program Office Change Management Knowledge Management Assessment Planning Development Transformation