Meet Your New Technology Department in a 1:1 Environment

Speakers Today Ed Snow -Technology Supervisor ●Our Story ●Change ○Self evaluation ○Picking a device ○Funding ○Human infrastructure ●Summary

Speakers Today Neil Lubke - Network Engineer ●Change ○Infrastructure ○Staff and student data ○Partnering

Speakers Today Karl Senger - Systems Engineer ●Change ○Device Management ○Milton’s Solution

Speakers Today Christina Rupnow - Operations Support Specialist ●Change ○Device Tracking ○Device Insurance and repair ○Flexibility and change in her role

Special Guest Tim Schigur - District Administrator ●Running our back channel ●Participating in Q&A

Questions at the end Back channel Deliverables Today’s Format

Our Story

Who We Were June 2013 Managed over 12,000 accounts Managed over 30 servers Managed over 12 different operating systems Supported over 12 different hardware footprints One technology support person per 1000 users No 3rd party technical support Little to no back up 100 Meg bandwidth Non commercial grade Wireless Infrastructure Fiber to every closet, but 10 year old 10/100 switches Back channel

End Result Frustrated Students Frustrated Staff Back channel

Who We Are: Now September 2014 Streamlining account management Manage over 25 virtual servers Manage only 4 different operating systems Down to 6 different hardware footprints One technology support person per 300 users Professional partnerships with Cisco and Apple Redundant and disaster ready 500 Meg bandwidth Cisco commercial grade Wireless Infrastructure Gig switches district wide

Who Are We Now? September iPad 2’s: Grades K iPad Airs: Grades ” Macbook Airs: Grades 9-12 And ” Macbook Airs: Teachers Back channel

How did we go from HERE to THERE in just over one year? Back channel

CHANG E Back channel Courage Communication Commitment

Key Points Of 1:1 Change Sustainable, Truthful, Funding Infrastructure Systems Management Human Infrastructure Flexibility Back channel Picking Your Device...Vision Self Evaluation

Courage : Back channel Challenges you to ask, “Is there a better way?” FREEING!

How did you pick your device? There is no PERFECT device Do your research Make sure it is MANAGEABLE and SUSTAINABLE DON’T LOOK BACK! Make sure it fits YOUR needs Back channel Have a VISION Have the COURAGE to not make $ an issue

Sustainable Truthful Funding Back channel If we want a enterprise level 1:1 network HONESTY

Sustainable Funding Leasing The Milton Solution An option to refresh our aging fleet Gave us a singular platform Allows us to keep our fleet up to date Back channel

Sustainable Truthful Funding Back channel Lease = $630,000 year Ask what is lost Not having equipment when needed Ask what is gained Milton tested 1000 students at once (Star Math and Reading) We are Badger testing ready Our classrooms can remain open 24/7 Don’t just ask what it costs

HUMAN INFRASTRUC TURE

Human Infrastructure Technology is not a substitute for good instruction

Human Infrastructure Get the equipment to staff in advance Access to Professional Development opportunities Access to technology support Access to self support options Set obtainable goals Provide the proper tools

Milton’s Human Infrastructure TECHNOLOGY VISION TEAM Technology Supervisor Director of Curriculum Technology Integrators LMC Lead Technology Team LMC Staff, Assistive Technology, Teachers, Principals iGuide Team Teachers: Go Getter, Trend Setter, (Vanguard) Back channel iCadet (Students)

Access to support Online training...Available 24/7 Mobile tech...each building receives a site visit each week Technology Integrators... In the field Ed Camp Playdates iGuides… Self Support Dedicated PD Back channel

Technology Team Then and Now Technology Supervisor Department Secretary Level 3: Jack of all trades Level 2: Jack of all trades Level 1: Jack of all trades Technology Supervisor Operations Specialist Level 3: Network Engineer Level 3: Systems Engineer Level 2: Systems Support Level 1: Help Desk Student Intern iCadets Back channel

TEAM INFRASTRUCTURE The person is more important than the skill set! Everyone: MUST consider themselves Educators Weekly meeting / Cross training PD for the team Inclusion of Integrators and LMC lead / Guest stars A POSITIVE environment to work in Back channel

iCadets Back channel

Network Infrastructure Neil Lubke Network Engineer

Switches Back channel

Wireless Back channel

Servers

Back channel

User Data Back channel

Policies & Procedures Back channel

Vendor Partnership

SYSTEMS MANAGEMEN T Karl Senger Systems Engineer

Managing the “Unmanageable” Early Tools: ARD and DeployStudio Apple Remote Desktop ●Remote Control/Observe ●Send Unix Command ●No.pkg.dmg out of the box ●Would you turn the lab on? DeployStudio ●Image Creation ○End of Summer ●Image Deployment ○Workflow based ●Instantly “Out of Date”

Managing the “Unmanageable” Early Tools: ARD and DeployStudio ●OS versions from to ●Images o Monolithic and outdated ●How many devices do we have and where are they? ●These tools could only get us so far… Back channel

The Golden Triangle: In the past... Managing the “Unmanageable” Issues: ●Inconsistent Logins ●Server Issues ●Binding/Unbinding ●Managed User Accounts not Syncing Staff and students were frustrated and losing faith. Back channel

Apple Configurator: The tool we had? Issues: ●Creating Apple ID’s and Passwords ○Must hide password from students ●Installing Apps ○Time consuming ●Passcode Lockouts ○No management system to unlock ●Apple ID Activation Lock ○No wireless supervision Back channel

Device Management: Casper Suite Includes: Admin Imaging Remote Recon Composer iOS - VPP DEP Integration Self Service Resolved Back channel

Apple Deployment Program “Apple Deployment Programs provide Milton with a fast, streamlined way to deploy our District owned Mac and iOS devices.” Device Enrollment Program Volume Purchase Plan Apple ID for Students ~Karl Senger School District of Milton Back channel

Device Enrollment Program ●Zero-Touch Configuration ●Mandatory and Lockable MDM enrollment ●Wireless Supervision ●Streamlined Setup Assistant Features

Volume Purchase Plan How it Works 1. Invite users to participate. 2. Assign apps and books to participating users or groups of users. 3. Revoke and reassign apps as needed. Book assignments are permanent and cannot be revoked or reassigned. Back channel

Apple ID for Students How it Works 1. Enroll as a District. 2. Export from SIS and create an import file. 3. Parents are sent a consent and the Apple ID is created for their under 13 student. 4. Parents Verify the information and provide it to the school teacher. Back channel

Self Service Freedom for users, control for IT ●Applications ●Printers ●How To Documentation ●Access for all users... Back channel

Self Service: Mac or iOS IT can… Provide access to resources while maintaining control of devices So users can… ●Get the tools they need more efficiently ●Set up and support their own technology Which leads to… ●Time and cost savings ●Happy students and staff Back channel

●Staff can simply send an or call our helpdesk line to get help. ●Call our hotline ●Tickets are generated for each incident ●Staff feel their issue is important and not lost ●iCadets (Students serving Students) generate tickets if they cannot solve the issue themselves 1:1 LifeSaver Back channel

Flexibili ty Christina Rupnow

Technology Operations Support Specialist (a.k.a. The Secretary) Roll Out Process After The Initial Launch Transition to 1:1 Program COURAGE - COMMUNICATION - COMMITMENT

Technology Operations Support Specialist (a.k.a. The Secretary) Welcome To My World ●Budget ●Purchasing ●Erate ●Hardware and Software Inventory ●Audio Visual Support ●Help Desk (phone, walk ins, work orders) Back channel

○Workgroup Manager ○Server Admin ○Imaging ○Phone System ○School Messenger ○DHCP Technology Operations Support Specialist (a.k.a. The Secretary) ●Software ○Skyward (SIS) ○Casper (MDM) ○Google ○Mac and PC OS ○Remote Desktop ○Active Directory ○Audio Visual ○Printers ○Smart Boards ○Phones ●Hardware ○Computers ○Mobile Devices

Moving to 1:1 - Allowing for Change Computer Lab Working System Reinvented Help Desk ○Student iCadets ○Teacher iGuides ○Tech Integrators ○Commitment to serve - WebH ○One Office

Let the Roll Out Begin ●Staff Roll Out ●Student Roll Out ○Insurance - Read your policy declarations (theft, acc damage) ○Acceptable Use Policy ○Remind again if not paid ○Laptop/Accessories Receipt Back channel

Technology Operations Support Specialist Inventory Tracking ●Record Inventory ●Withdrawals ●Loaners

Technology Operations Support Specialist

1:1 Device Incident Program ●Damages ●Lost items ●Theft * ●Budget

Device Incident Tracking Program

Page 1 of 2

Flexibility to Change Professional Development Weekly Meetings Redesigned Office Mobile Tech Cross Training COURAGE - COMMUNICATION - COMMITMENT

SUMMARY

Remember Develop a vision Courage to change Commit 100% Communicate Know the advantages Get staff equipment first Change Technology team Build support system Create policies Good instruction is always important Budget time / labor for roll out Partner with professionals Review current funding Infrastructure Human Infrastructure Management system Correct support staff Technology integrators / coaches Partnership with C&I Willingness to be flexible Must Have

Deliverables Q&AQ&A Q&AQ&A