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“Your Gateway to Peak Efficiency” MANAGEMENT AUTOMATION GROUP

Management Automation Group

Tenant Centric Management Automation (TeCMA) Manage more property with fewer resources Focus on income producing tasks not administration Streamline your service delivery process for greater profitability Improve portfolio Return On Investment! Remove paper, forms and filing from your business Transparent staff performance benchmarking

Tenant Centric Management Automation TeCMA eliminates or substantially reduces management time and expense associated with: Work Order creation Traffic Logging Lease Creation Accounts Payable Paper and Forms Tenant Call Volumes Application Processing Vendor Communications Leasing of Optional Features Lease Administration Management Automation Group

Practical Application Demonstration Management Automation Group

Office Application Demonstration Tina is in her office and is closing a big deal today. She will be throwing an office party with the new client Saturday evening. Management Automation Group

To reserve a conference room for her meeting, and to schedule additional off-hours cleaning services after the party, Tina logs into her TeCMA Portal. Management Automation Group Office Application Demonstration

She is authenticated by the portal and guided through the process of creating her service request and amenity reservation. The system ensures that no input errors or vague descriptions render her requests unusable Management Automation Group Office Application Demonstration

Management Automation Group The conference room is available for the time slot she needs… Office Application Demonstration

Management Automation Group The conference room is available for the time slot she needs… Office Application Demonstration

Management Automation Group Then she uses the portal to schedule additional cleaning services after the party Office Application Demonstration

Ron is on his way to the office from his apartment. His kitchen sink is clogged. Since he is having friends over tonight the problem needs to be taken care of while he’s at work. Management Automation Group Residential Application Demonstration

At his car, Ron discovers his battery is dead and that he will need a jump. He knows he can arrange for both service issues by logging into his TeCMA Portal Management Automation Group Residential Application Demonstration

Ron calls into the portal from his cell phone and creates his service requests using the portal’s Integrated Voice Response system Management Automation Group Residential Application Demonstration

Ron’s sink repair is common, and management has set the Portal to automatically create a work order for this problem. The required information is routed to Stan’s cell phone, the staff plumbing professional. Tkt #2123 Date:12/18 Ron Tenant Bldg. 20 No.103 Clogged kitchen sink Unsupervised entry Repair time: 6 hours Start time: 8:17am Management Automation Group Residential Application Demonstration

Ron’s request for a jump start is handled through the TeCMA portal as an auxiliary service, offered by his management company but fulfilled by a third party vendor. The system allows managers to easily add new services, vendors and lease or reservation amenities Management Automation Group Residential Application Demonstration

Upon completion Stan selects two items under the job number using his cell phone, to show he has completed the job and used no materials. At this point the TeCMA portal sends a message to Ron that his sink is working, and asks him to rank the work done. Ranking of staff and vendors covers timeliness, work quality and professionalism. Tkt #2123 Date:12/18 Job Completed 12/18 2:49pm Materials used: no Management Automation Group Residential Application Demonstration

Third party vendors or internal maintenance divisions receive an notification of the new service requests, which are automatically added to the management reporting area. Management Automation Group Residential Application Demonstration

All assigned issues are tracked until cleared. At month end the data can be printed or archived electronically, then sent as an invoice or record to management. Management Automation Group Residential Application Demonstration

Property managers also receive a notification, and work orders automatically become a “Pending Activities” line item with all other items assigned to vendors and staff. Management Automation Group Residential Application Demonstration

Application Demonstration Management sets which activities are to be processed automatically and which will require digital approval prior to being forwarded for completion. Management Automation Group

Application Demonstration All issues are tracked to completion Multiple occurrences are identified Staff performance data is compiled Management Automation Group

TeCMA Solution Benefit Recap: Staff and vendors can respond faster than traditional paper- based management. Specific issues are forwarded directly to the proper person in the organization. Billing and tracking are simplified. Managers spend less time on administration and data input. Overhead is reduced. Value added, revenue producing, auxiliary services are easily offered and tracked along with staff and vendor performance. Management Automation Group Residents gain more control and reassuring communication from management, and are able to handle many issues themselves with zero management intervention.

MAG Inc. Contact Information With TeCMA Everybody Wins! 90 Madison Street, Suite 300 Denver, Colorado (303) Management Automation Group Prinsegracht 17A 2512EW, The Hague The Netherlands