Small Practice Solutions Service Delivery Overview

HealthDynamix — National Scope PC Mall fast facts Founded:1987 NASDAQ listing: MALL 2009 sales: over $1.1 billion Approx 2,344 employees 700 field service engineers Stable, growing, profitable, publicly traded company PC Mall clients gain: A flexible business partner with deep buying power and direct relationships Technology focused solutions Nationwide managed services 2

Healthcare Industry Experience HealthDynamix — Overview Strategic planning services Repeatable solution design Systems implemen- tation solutions Change Adoption and Interactive Training Programs Procurement Services and Supplier Consolidation Outsourcing and Support Services Healthcare: One of PCMall’s top verticals Serving Healthcare clients for 26+ years 3

HealthDynamix — National Scope Columbus, OH Torrance, CA Manassas, VA 4

HealthDynamix has three warehousing and integration locations for improved shipping and deployment times for national projects. Columbus, Ohio Memphis, Tennessee Irvine, California Over 500,000 sq feet of total warehouse space Controlled building access security On-site Security Teams for physical inventory controls Central SAN Storage for images and customer data backup; VLANs for security at each location 5 Facilities and Capabilities

Shipping leverage with all major carriers LTL Freight Shipments Just in Time Delivery Drop Ship SKU based asset management system Inventory reporting Fully Staffed – project managers, techs, operations employees Configuration and Imaging Services ISO Compliant Facility & Operations Image Management & Consultation Simple & Complex Integrations Staging & Asset Tracking Asset Tagging Inventory Reporting Customized Solutions – High Touch, Complex Configurations – Low Touch, Standard Manufacturer Configurations 6 Facilities and Capabilities

7 Service Desk was established in 1996 and is located in Columbus, OH Open 24 hours a day – 365 days a year Staffed by 60 Skilled Analysts supporting over 50 Clients ACD (automated call distribution) system Incident Management Tool - SARTrac Knowledge tools Computer lab

Health-Dynamix Service Delivery Capabilities Elements of Success Service Delivery Solutions Service Delivery Workflow

9 Elements of Success

 Create competitive advantage by offering complete solutions that fulfill the technology needs for small practice workflow requirements  Integration of hosted, outsourced, and practiced based technologies creating the greatest economy  Integration of implementation, change adoption, learning and customer education improves repeatability Repeatable, Integrated Solutions

Key Elements  All Required elements, integrated and focused on delivery  Customer touch points are accessible and convenient  Accountabilit y and expectation management Ease of Business and Positive Customer Experience Doc in a Box Solution

Scalable Deployment Support

AGFA PACS Project where we helped to drive the adoption of new PACS technology AGFA Trifold AGFA Poster Scalable Deployment Support