Presented By: Joseph Hall, Jr. jhall@capnhq.gov Deputy Director, IT Information Technology Presented By: Joseph Hall, Jr. jhall@capnhq.gov Deputy Director, IT 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Definition “Information Technology is the use of hardware, software, services, and supporting infrastructure to manage and deliver information.” 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

Information Technology Team 2015 National Conference - Orlando, FL. Deputy Director Joseph Hall Chief, Software Development/ Lead Developer Tim Cooper Software Engineer Joey Barton Tim Moore Darius Carlton Yan Li System Analyst/Exchange Manager Ervin Canada Senior PC/ Help Desk Technician Shontica Padgett Help Desk Technician Mark Snyder 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. IT Resources Staff – (9) Qualified IT professionals with a combination of 90 years of IT experience to include certified Microsoft professionals. Data Center – AF provided secure data center to host CAP server farm to include 24/7 support with backup generator setup. Business Continuity – Mirrored/Disaster Recovery Site located in Nashville, TN. Servers – Physical and Virtual hardware in CAP server farm. Equipment – Laptops, Desktops, Servers (Physical and Virtual), Printers, Tape Backup Machine etc. Software – Common Microsoft business software suite. Ms Office, Microsoft .NET (VB/C#) platform & SQL Server database platform, CRM Helpdesk System. eServices Software Applications – The IT software development team maintains approx. 170 web applications available on eServices that are developed in accordance with the industry standard Software Development Life Cycle (SDLC) with emphasis on requirements, design, implementation, testing, documentation, deploying and maintenance. 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. National IT Committee Mr. Joseph Hall, Jr (NHQ) Chairman Lt. Col William N. Hughes (NYWG) Vice-Chairman Col. William Kay (NDWG) Col. Joseph V. Sirois (NER) Lt. Col Peter L. Andersen (IDWG) Lt. Col Alex Bodnar (DEWG) Maj. Jerald L. Green & Maj. Nicholas McLarty (TXWG) Col. Gilbert Day (SWR) 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. National IT Committee (Cont.) Capt. Steve Groner (CAWG) Lt. Col Roy Long (PAWG) Lt. Col Thomas Eggers (COWG) Lt. Col Timothy Medeiros (AZWG) Capt. Paul Kinzelman (NMWG) Lt. Col Mark Gelhardt (GAWG) Mr. Tim Cooper (NHQ) Mr. Louis J. Piccotti (NHQ) 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Recent IT Successes IT is responsible for the successful deployment of technology to support CAP’s strategic goals, as well as the tools and infrastructure needed to deliver first-class services to CAP. In addition to maintaining the mission critical applications that assist CAP members with their everyday business needs and completing the annual field computer buy, IT is responsible for the successful development, deployment and maintenance of several programs. Below is a recent list of system changes: Assist with development of new Aerospace Education Website - http://ae.capmembers.com/ Cadet Encampment Assistance Program – Allows for Cadets to apply online for encampment assistance. Cadet Protection – Development and Implementation of CPPT member requirement. Cadet Uniform Application Upgrade – Incorporate Curry Blues Voucher Program 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Recent IT Successes Assist with development of new CAP Foundation Website - http://www.capfoundation.com/ Commander’s Dashboard Updates – Provide additional metrics to better assist Commanders on readiness and effectiveness of its resources. FY15 Field Computer Buy – Deployment of 301 new laptops to CAP Regions and Wings. FY16 Operations Training & Flying Plans Module. Membership System - Child Law Clearance Requirements - Pennsylvania Wing New Reporting Export Tool to CSV that allows application support by importing and exporting data. Professional Development – Development/Implementation of new Level 1 Orientation. 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Recent IT Successes Provided development and support for each directorate in achieving their CAP Strategic Planning Objectives Safety Management System Upgrade – Safety Currency checks removed from SMS and eServices. WMIRS 2.0 Updates: Glider and Flight Academy Module Aircraft Scheduling Module Provide additional reports, forms, and email notifications. Permissions Module for Commanders. 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Upcoming IT Project Releases IT resources and applications play a critical role in CAP’s future. Over the next two years, IT will continue to make strides in support of CAP’s paperless initiatives by developing and enhancing mission critical applications such as: Beta Test Windows 10. (On going) CAPF 120 Module - Awards and Decorations nomination and approval application. (In testing) CAP Foundation Online Brick Form. (In testing) CAP Website Template – In support of the CAP Branding initiative, a template will be developed for Region, Wing and Unit website integration. (In testing) eServices Version 2.0 – New look and feel, standardize and consistent look across CAP NHQ sites, organize application access by CAP functions. e.g. Command, Aerospace Education, Cadet Programs, Operations, Safety, etc. Provide member email opt out function. (In testing) ­ Retirement and refresh of Windows XP Laptops in the field. (On going) Incorporate best practice recommendations from NHQ Information Technology Assessment Road Map. (On going) 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Upcoming IT Project Releases WMIRS 2.0 Updates: Alerting Roster Module CAP-USAF Invoicing Chaplain Support Request Module ICS Forms – 201, 211 and 218 Military Orientation Flights Mission Participation Log Objectives Management Module Provide additional reports, forms, and email notifications. Status Board Updates Trend Analysis Reporting Provide continued development and support for each directorate in achieving their CAP Strategic Planning Objectives. 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Available IT Resources What’s Available? Hardware Laptop / Printer / Scanner at each unit Software QuickBooks - Wing Accounting Software Sertifi - Electronic Signature Services SmartVault – Finance Online Document Storage AVG GRISOFT – Antivirus Software CAPNHQ-hosted applications (eServices,WMIRS, etc) cap.gov DNS Management Wing Commanders Program Management Library Provides Commander with shortcuts to essential program management issues. Member Benefits Please visit http://capmembers.com/benefits 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Available IT Resources Field Help Desk How to submit a Help Desk request: https://capnhq.crmdesk.com/home.aspx (877)-227-9142 ext. 290 Web-based Help Desk System Allows members to input issues and requests Assures calls for help are not missed Allows for better time management We need your help For better service, please encourage your members to use the Web-based Help Desk. Best Practice – in-house “eServices” experts. These members are the first contact for help 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Data Security Personally Identifiable Information (PII) Personally Identifiable Information (PII) is confidential information about an individual that can be used to identify or trace an individual’s identity. Examples of PII include, but are not limited to, social security number; age; marital status; race; date and place of birth; telephone numbers; other demographic, medical history, personal, medical and financial information. For more information on PII, see CAPR 1-2. Data Security Since 2005 over 857 Million* personal data records have been compromised in the US! 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Data Security (Con’t) Data Security (cont.) Most of these occurrences are not hacking incidents but lost or stolen equipment that has personal data on the equipment Require personnel to encrypt thumb drives with data on them so that if they are lost there is less risk of compromise. Delete copies of CAPWATCH downloads, scans of receipts, licenses, medicals, etc. off computers after use. Suggest that staff officers review and purge files in accordance with other publications so that records are not kept longer than necessary that could have PII; those that are kept for extended periods should be kept securely. For more information see http://www.privacyrights.org/data-breach 2015 National Conference - Orlando, FL. IT Summit 2013 - Maxwell AFB, AL.

2015 National Conference - Orlando, FL. Commander’s Corner WSA = Web Security Administrator WSA’s “hold the keys” to restricted applications Trusted Agent for Commander. Should only give commander-authorized permissions eServices automatically notifies commander of all WSA-generated permissions changes Annual review of WSA Designations. Automatic Application Assignment by Duty Position Permissions for some of the applications within eServices are currently tied to a members duty position as defined in the system. Application by Duty Position Report, Duty Position Access by Application Report 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Commander’s Corner What's available? Entry area News and links specific to commanders Admin Section Online Calendar, Duty Assignment, Member Reports, Organizational Information and Image Upload for Photo ID Cards Approvals\Validations One stop shop for all approvals and validations Reports OPS Quals Achievements (Active & Suspended) Report including Approved Last 30 Days. Validate permissions to apps & duty assignments 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Commander’s Corner Reports (Cont’d) Cadet Uniform Commander Report Membership Expiring Report FRO Reporting Form 171 Completion Report Open Safety Mishaps Test Reports – Link to view previous completion test records on NTC. OPSEC Entry Assign permissions to 5 members in your unit to enter OPSEC training completion in Ops-Qualifications app Beta Testers Allow 2 members in your unit to help test eServices applications 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Commander’s Corner Temporary Permissions Short term “commander” permissions to a deputy Only possible for Vice/Deputy Commander, Operations Officer, Deputy Commander for Seniors , or Chief of Staff Gather Emails Allows gathering of email addresses for members in your unit Only place addresses in the Blind Carbon Copy Section (BCC). Safety Suggestions View Safety Suggestions submitted by your unit’s members Temporary Lt Col Anniversary Approvals (Region CC) Allows Region CC to either Disapprove, Temporarily Approve (for one additional year), or Approve each member. If Temporarily approved for an additional year, they will appear again the following year for your approval. 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Commander’s Corner CAPF 171 Submission Unit Commander's Financial Disclosure Statement General Officer Request Request form for the appearance of the CAP National Commander and/or National Vice Commander at Region/Wing event. Commanders Dashboard View Unit, Group and Wing Performance metrics Communication Tools Email notifications to CC of upcoming changes to eServices. 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Commander’s Corner RSS Feed (Really Simple Syndication) Great way to push data out to members. Please encourage members to subscribe! Gather email address applications Easy way to communicate with your members Resource Report provides email addresses for all current Qualifications. These applications are only as good as the emails in the system. Please ask members to update their addresses!! 2015 National Conference - Orlando, FL.

2015 National Conference - Orlando, FL. Thank You! Thank you for all you do for Civil Air Patrol! 2015 National Conference - Orlando, FL.

Civil Air Patrol Please complete the 2015 survey online for a chance to have your conference registration fee refunded https://www.surveymonkey.com/r/15NatCon Citizens Serving Communities 23

Questions ? IT Summit 2013 - Maxwell AFB, AL.