LPHI ITG Emergency Preparedness Information Sessions & Training

Overview of LPHI ITG Emergency Planning (Gaurav) LPHI Staff Intranet Site Overview (Ben) VPN Client Usage and Remote Data Access (Jared) Overview of “Support Ticket” System – Kayako Support Suite (Tung) LPHI ITG Emergency Preparedness Information Sessions & Training

LPHI IT Preparations We have purchased a set of offsite servers that we can use in an emergency. These servers will give us access to the mail on the Exchange server as well as data on the L and O drives. These servers will be activated if the building loses power and our primary servers are offline.

LPHI IT Preparations

When will the emergency servers be available? The emergency servers will be activated in the event of a disaster. The emergency servers will NOT be activated for a standard evacuation. access is still available through OWA ( The emergency servers can be activated remotely.

& data access Access to will be continuous. Please use OWA just as you normally would any other time. Accessing your data requires a few more steps… You will need to connect to the offsite location using the provided VPN client.

LPHI Staff Intranet LPHI Support Site, a hub for information and resources. Point your browser to: support.lphi.org support.lphi.org Log-in with your “LPHI” username and password. If you have problems logging in, please contact IT Support.

LPHI Staff Intranet Support Site Pages & Resources Human Resources- View staff updates, download expense reports, fill out timesheets. IT Resources- Upload files, download IT tools & software, view Emergency links. Communications- View communications & PR updates, access CMS & web statistics. Blog- Communicate with the staff, post ideas, collaborate online.

LPHI Staff Intranet IT Resources- Emergency Links LPHI Text Messaging- For free text messaging (cost still applies to receiver). VPN Client- For L: & O: Drive Co-Location access. Other emergency links will appear here in the event of an emergency such as contact lists, etc.

LPHI Staff Intranet “Quicklinks” are in the very upper right hand corner. First- “Outlook Web Access” Quicklink. If you forget the OWA link, or need a quick way to access your . This link works inside and outsite the LPHI network. No need for memorizing two addresses. Second- “Support Suite” Quicklink. Access to the Support Suite Ticketing & Knowledge Base system. Other homepage features include: Latest News and Events and links to other resources and pages.

LPHI Staff Intranet Intranet Improvements Apart from all the new features we have added, we are working to continually adding new features and resources. If you have any suggestions or feature improvements that you would like to see implemented, please let us know.

VPN Client You will be able to download the VPN client from the support site ( Login using your domain username and password. The VPN client package will be included with the file downloads under the IT resources section. The software needed to map your L and O drives will be posted as well.

VPN Client Installation Unzip the installation files. Double click on the setup.exe file. You must reboot the computer after the software has been installed. That’s it!

VPN Client Usage From the Start Menu, select Programs (All Programs), Cisco System VPN Client, VPN Client.

VPN Client Usage Click on the connect button to initiate the connection.

VPN Client Usage When prompted, enter your domain username and password.

VPN Client Usage VPN will not connect if your access point does not support IPSec/UDP T-Mobile Hotspots are supported Default enabled on some home routers If VPN doesn’t connect, try from another internet connection. To access your L & O Drive, you will need to run the MapDrives script from the Support Site.

VPN Configuration The VPN configuration profile is included in another download on the support site. Included is the vpn connection profile and a script that will ask you for your name and password and map out your L and O drives. After the installation is complete, you can run the MapDrives link after connecting to the VPN.

Accessing Your O: Drive If the MapDrives script doesn’t work, you can manually map your drives. To map your O: drive, go to the Start menu => My Computer => Tools => Map Network Drive. Choose an available drive letter. In the folder section, type in \\LPHI- FS2\username$. For example: if you username is jgiles, you would type \\LPHI-FS2\jgiles$.

Accessing Your O: Drive

Click on the link Connect using a different username. In the Connect As window, type the following: Username: lphi\username Password: password Click OK, then Finish.

Access The L: Drive To map the L drive, follow the same steps from above. The folder to map is \\lphi-fs2\data$.

LPHI Staff Intranet – Support Suite Use the Quicklink from the Intranet or Login using your and “support” as the default password.

LPHI Staff Intranet – Support Suite Choose the appropriate category:

LPHI Staff Intranet – Support Suite Choose the appropriate priority:

LPHI Staff Intranet – Support Suite Give an appropriate subject: Knowledgebase Suggestions will appear as you type the body. Click Submit.

LPHI Staff Intranet – Support Suite Review the ticket information. An will be sent to you for your record. Choose “View Tickets” to see ticket history

LPHI Staff Intranet – Support Suite Ticket List allows you to view your ticket history and ticket statuses. Click on the subject to view a ticket

LPHI Staff Intranet – Support Suite Post replies in the ticket view window

LPHI ITG Q & A