All Employee Meetings - December, BFS--”Count on Us” Where have we come from? Where are we now? What does the future bring?

All Employee Meetings - December, 19992

3 The Vision in October, 1994 ]To BE who we SAY we are in BFS. ]How long can we DO more with LESS? ]The people we SERVE are hurting. ]So everyone can REACH their potential. WE NEED TO CHANGE--

All Employee Meetings - December, MISSION--Then and Now Customer Service Is Our Focus. Quality Results Are Our Product. We accomplish this through the innovative use of skills, knowledge, technology, a dynamic team approach, and effective communication. At all times, we strive to create a high quality of work life for our customers and fellow employees built on the cornerstone of ethics, integrity, caring, and respect.

All Employee Meetings - December, Essential Elements Of Change ]Empowerment ]Teams ]Process View ]Trust ]Training ]Communication ]Planning ]Risk

All Employee Meetings - December, 19996

7 VISION To Be The Recognized Leader In The Delivery Of Quality, Customer-Driven Fiscal Support Services In Higher Education, While Providing A Positive Work Environment For Our Employees.

All Employee Meetings - December, MISSION Customer Service Is Our Focus. Quality Results Are Our Product. We accomplish this through the innovative use of skills, knowledge, technology, a dynamic team approach, and effective communication. At all times, we strive to create a high quality of work life for our customers and fellow employees built on the cornerstone of ethics, integrity, caring, and respect.

All Employee Meetings - December, 19999

10 THE BALANCED SCORECARD Financial Perspective How do we look to resource providers? Customer Perspective How do customers see us? Internal Process Perspective Are we productive and effective? Innovation & Learning Perspective How do our employees feel?

All Employee Meetings - December, THE BALANCED SCORECARD Financial Perspective Are we upholding the public trust? Customer Perspective Are we fair and consistent with our customers? Internal Process Perspective Are our processes controlled? Innovation & Learning Perspective Is honesty and integrity supported? ACCOUNTABILITY & CONTROL

All Employee Meetings - December,

All Employee Meetings - December, What Can We Expect? ]Increased customer expectations. ]Rapidly changing technology. ]10,000 more students by ]450 more faculty by ]Two more colleges by ]Funding for administrative support will not keep pace.

All Employee Meetings - December, How Can We Excel in 2010? ]Drive change rather than allowing it to drive us. ]Continuously improve our processes- never be satisfied. ]Take a process view--teamwork. ]Partner with our customers. ]Understand and use technology effectively. ]Improve our effectiveness.

All Employee Meetings - December, How Can We Excel in 2010? BRING ALL OF WHO YOU ARE TO EVERYTHING YOU DO!