Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant Customer contacts Market Participant with.

Slides:

Advertisements

Similar presentations

RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer Supplier Customer authorizes Enrollment ( )

Advertisements

Document #06-2H Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes Enrollment

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

RXQ Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company reads meter(s) ( ) Supplier receives and processes.

REQ Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer Demand Response Service Provider (DRSP) Distribution Company.

No (clock stops) Yes No Yes RXQ.2.4Models RXQ Determination of Initial Credit Limit – Process Flow Applicant Creditor (delays would add time to clock)

1 RXQ Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

RXQ Process Flow for Typical Customer Billing and Payment Receives bill Sends receipt acknowledgement Details forwarded by financial institution?

REQ Drop from Demand Response Programs Process Flow Retail Customer Demand Response Service Provider (DRSP) Distribution Company 1 Drop Request.

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

1 RXQ Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

RXQ Process Flow for Typical Customer Billing and Payment Receives bill Sends account specific payment details to Billing Party Sends authorization.

RXQ Formal Dispute Process Flow Retail Customer (RC) Market Participant (MP) Initiating Formal Dispute Applicable Regulatory Authority (ARA) All.

Document #06-4E Enrollment & Switching Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes enrollment.

1 RXQ Ad Hoc Historical Usage Using a Registration Agent Process Flow Supplier Registration Agent Registration Agent sends Historical Usage Request.

Dual Billing Process Flows

1 RXQ Customer Drop Submitted by Distribution Company Process Flow Diagram Customer Supplier Distribution Company 2 1 sends Drop Request to Supplier.

Customer Distribution Company Receiving Market Participant Supplier Customer contacts Market Participant with a Customer Inquiry regarding billing ( )

RXQ Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company reads meter(s) ( ) Supplier receives and processes.

Document #07-12G 1 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment.

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant Customer contacts Market Participant with.

1 RXQ Customer Drop Submitted by Supplier Process Flow Diagram Customer Supplier Distribution Company Supplier sends Drop Request to Distribution.

Document #06-4G Enrollment Process (via Uniform Electronic Transaction) Customer Supplier Distribution Company Customer authorizes Enrollment Supplier.

Dual Billing Process Flows (Model Business Practices 2.2.3) Distr. Company Supplier Customer Mtr. Rdg Entity Distribution Company prepares and renders.

RXQ Dual Billing Process Flow

Document #07-12G 1 RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch) Customer Supplier Customer authorizes Enrollment.

RXQ Dual Billing Process Flow Distribution Company Supplier Customer Distribution Company reads meter(s) ( ) Supplier receives and processes.

Document #07-2I RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier.

1 Drop Submitted by Supplier Customer Supplier Distribution Company Supplier sends Drop Request to Distribution Company (??) Distribution Company receives.

Application Complete? ( ) No (clock stops) Yes No Yes RXQ.2.4Models RXQ Determination of Initial Credit Limit – Process Flow Applicant Creditor.

Registration Management Committee (RMC) Auditor Training and Workshop Minneapolis, MN July 30-31, 2009WELCOME! Americas Aerospace Quality Group AAQG Registration.

Letter of Credit L/C 1.Customer and supplier agree on L/C as method of payment.

Submitted by Distribution Company Process Flow Diagram

Paul DuBois – Compliance Analyst.  Answers consumer inquiries about insurance and their legal rights  Investigates complaints filed against insurance.

Customer calls into Call Centre with an Itemised Billing or Invoice request Agent verifies customer with CV-1 verification CV-1 verification successful?

How to Do Well In This Class 1.Spend enough time on the assignments and articles so that you feel comfortable with the topic. - this does not necessarily.

Document #07-5H RXQ Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) (mod 7/25 & clean-up 8/20) Customer Supplier.

AS Level ICT Mrs. Ghazaal. In the past, when a customer wanted to talk to someone in a company they would usually be able to telephone and be put through.

1 Product Re-Selling Terms and Conditions 25/01/2003 – Today I am pleased to announce the terms and conditions for Product Reselling of the Instant Data.

Agent Activation Portal. Capabilities New Customer Activation New Customer Activation Status Existing Customer Verifications Check rate plans, contract.

Prepared by Opinion Dynamics Corporation May 2004.

MODULE ? CUSTOMER CHOICE PROGRAM. The opportunity for a retail electric or natural gas customer to choose who supplies their electric or natural gas.

CourseWhere Guide for Instructors. To View, Print and Update Attendance and Grades Log on to CourseWhere using your ID and password Link to CourseWhere:

Welcome! Relay For Life of ___________ Relay Online Sign up! Set up! Send!

® Product Summary FAQComparison GuideTalking PointsVideos The Long & Foster Curbside Shopper Program.

Customer Acquisition. A few things before you start… Do your homework. The more you understand your product, the more success you will have Familiarise.

State of Georgia Affordable Care Act (ACA) Marketplace Training January 2016.

RXQ Customer-specific Information Request Process Flow Supplier submits a Customer-specific Information Request ( ) Distribution Company processes.

Place Answers. Explain what is meant by 'place'. 2 marks The channels of distribution the company chooses to sell to its customers, so the products end.

Integrated Customer Services Solution Proposal 333A ED 333A Huiping Liao Wuping Lu.

1 Office of External Relations Dispute Process. 2 Customer must first contact the Company to allow the Company a chance to resolve problem. If the customer.

Reply to Registration Invitation ( )

Customer authorizes Enrollment ( ) 3 Customer ESI ID confirmed ( ) Yes

Investment Management

Office of External Relations Dispute Process

1.Customer and supplier agree on L/C as method of payment

Company Registration: Procedure that one needs to follow Company Registration: Procedure that one needs to follow

Business Communication

Business Communication

Electric Distribution and Electric Consumption -

Circle Wallet Errors And Solutions. Some common issues of Circle wallet during transaction are- Unable to log in into the wallet. Unable to send digital.

Dual Billing Process Flows

Evaluate the limit: {image} Choose the correct answer from the following:

Customer authorizes Enrollment ( ) 3 Customer ESI ID confirmed ( ) Yes

Best Social Media Marketing Company

GCSE Photography Component 2 Question 7: Spaces

RXQ Dual Billing Process Flow

Given that {image} {image} Evaluate the limit: {image} Choose the correct answer from the following:

Contract Requirements for Suppliers

Presentation transcript:

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant Customer contacts Market Participant with a Customer Inquiry ( ) Receiving Market Participant answers Customer Inquiry ( , ) Market Participant receives Customer Inquiry ( ) General Customer Inquiry ( & ) Can inquiry be resolved by Receiving Market Participant ( , & ) Customer receives response to inquiry ( , ) Yes No 1 Yes 2 RXQ.12.4Models RXQ General Practices for Customer Inquiries – Process Flow No

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant Identity confirmed ( ) No Customer informed of correct process ( ) 1 Receiving Market Participant responsible for Customer Inquiry ( , & ) Yes Receiving Market Participant responds to Customer Inquiry ( ) Customer receives response to inquiry ( ) Yes 2 No RXQ General Practices for Customer Inquiries – Process Flow

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant 2 Refer Customer Inquiry and forward all information to Responding Market Participant ( & ) Direct Customer to Responding Market Participant ( & ) Receiving Market Participant contacts Subject Matter Expert Market Participant to resolve Customer Inquiry ( & ) Customer receives contact Information for Responding Market Participant ( & ) Customer contacts Responding Market Participant ( & ) Responding Market Participant receives Customer Inquiry ( & ) Responding Market Participant responds to Customer ( & ) Customer receives response to inquiry ( & ) Responding Market Participant receives Customer Inquiry and Information ( & ) Responding Market Participant responds to Customer ( & ) 3 RXQ General Practices for Customer Inquiries – Process Flow Receiving Market Participant chooses response option ( & ) Option 3 Option 1 Option 2

Customer Responding Market Participant Receiving Market Participant Subject Matter Expert Market Participant RXQ General Practices for Customer Inquiries – Process Flow 3 Subject Matter Expert Market Participant receives Customer Inquiry from Receiving Market Participant ( & ) Subject Matter Expert Market Participant determines response to Customer Inquiry ( & ) Subject Matter Expert Market Participant sends response to Receiving Market Participant ( & ) Receiving Market Participant receives response from Subject Matter Expert Market Participant ( & ) Receiving Market Participant responds to Customer Inquiry ( & ) Customer receives response to inquiry ( & )

Customer Distribution Company Receiving Market Participant Supplier Customer contacts Market Participant with a Customer Inquiry regarding billing ( ) Receiving Market Participant responds to Customer Inquiry ( ) Market Participant receives Customer Inquiry regarding billing ( ) Receiving Market Participant responsible for inquiry ( ) Customer receives response to inquiry ( ) Yes No RXQ Market Participant Responsibilities For Customer Inquiries Regarding Billing Except in Markets Supporting the Registration Agent Model - Process Flow Receiving Market Participant chooses response option ( ) Forward Customer inquiry to Responding Market Participant ( ) 1 2 Option 1 Option 2 Direct Customer to appropriate Market Participant ( )

Customer Distribution Company Receiving Market Participant Supplier Customer Inquiry regarding Distribution Company charges ( & ) Distribution Company responds to Customer Inquiry ( & ) Receiving Market Participant refers inquiry to the Distribution Company ( ) Receiving Market Participant refers inquiry to the Supplier ( ) Supplier responds to Customer Inquiry ( & ) No 1 Customer receives response to inquiry (12.3.3) Customer receives response to inquiry (12.3.3) Yes Distribution Company receives Customer Inquiry and Information ( ) Supplier receives Customer Inquiry and Information ( ) RXQ Market Participant Responsibilities For Customer Inquiries Regarding Billing Except in Markets Supporting the Registration Agent Model - Process Flow

Customer Distribution Company Receiving Market Participant Supplier Customer Inquiry regarding Distribution Company charges ( & ) Distribution Company responds to Customer Inquiry ( & ) Receiving Market Participant directs Customer to contact Distribution Company ( ) Receiving Market Participant directs Customer to contact Supplier ( ) No 2 Customer receives response to inquiry (12.3.3) Customer receives response to inquiry (12.3.3) Yes Customer receives contact information for Distribution Company ( ) Customer contacts Distribution Company ( ) Distribution Company receives Customer Inquiry ( ) Customer receives contact information for Supplier ( ) Customer contacts Supplier ( ) Supplier receives Customer Inquiry ( ) Supplier responds to Customer Inquiry ( & ) RXQ Market Participant Responsibilities For Customer Inquiries Regarding Billing Except in Markets Supporting the Registration Agent Model - Process Flow

Customer Distribution Company Receiving Market Participant Supplier Customer contacts Market Participant with a Customer Inquiry regarding billing ( ) Receiving Market Participant answers Customer Inquiry ( ) Market Participant receives Customer Inquiry regarding billing ( ) Receiving Market Participant responsible for inquiry ( ) Customer receives response to inquiry ( ) Yes No RXQ Market Participant Responsibilities For Customer Inquiries Regarding Billing in Markets Supporting the Registration Agent Model - Process Flow Receiving Market Participant chooses response option ( ) Forward Customer inquiry to Responding Market Participant ( ) 1 2 Option 1 Option 2 Direct Customer to appropriate Market Participant ( )

Customer Distribution Company Receiving Market Participant Supplier Customer Inquiry regarding Distribution Company charges ( & ) Distribution Company responds to Customer Inquiry ( & ) Receiving Market Participant refers inquiry to the Distribution Company ( ) Receiving Market Participant refers inquiry to the Supplier ( ) Supplier responds to Customer Inquiry ( & ) No 1 Customer receives response to inquiry (12.3.3) Customer receives response to inquiry (12.3.3) Yes Distribution Company receives Customer Inquiry and Information ( ) Supplier receives Customer Inquiry and Information ( ) RXQ Market Participant Responsibilities For Customer Inquiries Regarding Billing in Markets Supporting the Registration Agent Model - Process Flow

Customer Distribution Company Receiving Market Participant Supplier Customer Inquiry regarding Distribution Company charges ( & ) Distribution Company responds to Customer Inquiry ( & ) Receiving Market Participant directs Customer to contact Distribution Company ( ) Receiving Market Participant directs Customer to contact Supplier ( ) No 2 Customer receives response to inquiry (12.3.3) Customer receives response to inquiry (12.3.3) Yes Customer receives contact information for Distribution Company ( ) Customer contacts Distribution Company ( ) Distribution Company receives Customer Inquiry ( ) Customer receives contact information for Supplier ( ) Customer contacts Supplier ( ) Supplier receives Customer Inquiry ( ) Supplier responds to Customer Inquiry ( & ) RXQ Market Participant Responsibilities For Customer Inquiries Regarding Billing in Markets Supporting the Registration Agent Model - Process Flow