1. RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
Customer authorizes
Enrollment ( ) 3
Customer
ESI ID confirmed ( )
Yes
Current Supplier sends Drop Confirmation to RA
( & )
Current Supplier receives Drop Request from RA
( & )
Supplier receives
Enrollment Rejection
from RA
( & )
Pending Supplier receives Enrollment Confirmation from RA ( )
Supplier sends
Enrollment Request to
RA ( ) No
Current Supplier sends Drop Rejection to RA
( & )
Supplier
No further action RA
receives Enrollment
Request from Supplier
( ) RA
sends Enrollment
Rejection to Supplier
( & & ) RA
receives Drop Rejection from current Supplier
( & RA
receives Drop Confirmation from current Supplier
( & ) No No No RA
receives Enrollment
Rejection from Distribution Company
( )
Does a current Supplier exist?
( )
Enrollment Request
contains the
required elements ( )
ESI ID confirmed ( )
Yes
Yes
Yes RA
sends Enrollment Request
to Distribution Company
( )
RA receives
Enrollment Confirmation and sends to pending Supplier
( ) RA
sends Drop Request to current Supplier
( & )
Rejected by Evaluation? ( )
Yes
Registration
Agent No
Distribution Company
processes Enrollment Request and sends Enrollment
Confirmation to RA
( & )
Distribution Company
Sends Enrollment Rejection to RA ( ) No
Distribution Company
receives Enrollment Request from RA ( )
Inspection required
( )
ESI ID confirmed
( ) No
Distribution Company
Yes
Yes 1 2

2. RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)
Customer receives notification and contacts Applicable Regulatory Authority
( )
Applicable Regulatory Authority
receives notification ( )
Applicable Regulatory Authority
contacts Distribution Company and provides inspection information ( )
Customer/Inspection Authority
Pending Supplier receives Notification of Inspection Required and notifies Customer ( )
Pending Supplier sends Notification of Inspection Required Response to RA ( )
Supplier
RA sends Notification of Inspection Required to pending Supplier
( )
RA receives Notification of Inspection Required Response ( & )
RA receives
Notification of Inspection Required from Distribution Company
( & )
RA sends Notification of Inspection Required Response to DC ( )
Registration Agent
Distribution Company Receives Notification of Inspection Required Response ( )
Distribution Company updates Enrollment Request with inspection information ( )
Distribution Company
sends Notification of Inspection Required to RA
( & )
Distribution Company receives inspection information
( ) 1 2
Distribution Company

3. Customer Cancellation
RXQ Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In)
Customer Cancellation
Customer wants to cancel Move-in
( ) No 3
No further
action required
Yes
Customer notifies pending Supplier to cancel enrollment
( )
Customer
Pending Supplier
sends Cancel Enrollment Request
to RA
( & )
Pending Supplier receives Cancel Enrollment Rejection from RA
( & )
Pending Supplier receives Cancel Enrollment Confirmation from RA
( & )
Supplier No
RA sends Cancel Enrollment Rejection to pending Suppler ( , , , & )
RA sends Cancel Enrollment Request
to Distribution Company ( & )
RA receives Cancel Enrollment Request
( & )
Is Enrollment Request able to be cancelled
( )
RA receives Cancel Enrollment Confirmation
and sends to pending Supplier ( & ) RA
Cancels Pending Enrollment ( )
Yes
Registration
Agent
Distribution Company
Sends Cancel Enrollment Confirmation
to RA ( & ( ) No
Distribution Company sends Cancel Enrollment Rejection to RA ( & )
Distribution Company
Cancels Pending Enrollment ( )
Distribution Company receives Cancel Enrollment Request
( & )
Is Enrollment Request able to be cancelled
( )
Yes
Distribution Company

4. RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
authorizes
Enrollment ( )
Customer
Current Supplier Receives Drop Request from RA
( & )
ESI ID confirmed ( & )
Yes
Current Supplier sends Drop Confirmation to RA
( & )
Supplier sends
Enrollment Request to
RA ( )
Pending Supplier receives
Enrollment Confirmation from RA
( & )
Supplier receives
Enrollment Rejection from RA
( & ) No
Current Supplier sends Drop Rejection to RA
( & )
Supplier
RA sends Enrollment
Confirmation
to pending Supplier
( & ) RA
sends Enrollment
Rejection to Supplier
( & & ) RA
receives Drop Confirmation from current Supplier
( & )
RA receives Drop Rejection from current Supplier
( & ) RA
receives Enrollment
Request from Supplier
( ) No No
Enrollment Request
contains the
required elements ( )
Yes
ESI ID confirmed ( ) RA
sends Enrollment Request
to Distribution Company
( ) RA
receives Enrollment
Rejection from Distribution Company
( & )
RA receives
Enrollment Confirmation
( & ) RA
sends Drop Request to current Supplier
( & ) No
Rejected by Evaluation? ( )
Yes
Yes 1
Registration Agent
ESI ID confirmed ( ) No
Distribution Company
Sends Enrollment Rejection to RA
( )
Distribution Company
Receives Enrollment Request from RA
( )
Distribution Company
sends Enrollment
Confirmation
to RA
( & )
Distribution Company
Yes

5. RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
No further
action required
No further
action required
Yes No
Customer requests Rescission ( )
Customer Rescission period expired
( )
Customer receives
Pending Enrollment letter ( ) No
Yes
Customer 2 RA
sends Pending Enrollment
letter to Customer
( )
Yes
RA required to send letter notifying Customer of Pending Enrollment
( ) 1 No
No further action required
Registration Agent
Supplier

6. RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer Rescission No
Customer contacts pending Supplier for Rescission
( )
Customer contacts RA for Rescission ( )
Customer contacts RA for Rescission
( ) 2 3
Yes
Yes
Customer No
No further
action required
Current Supplier receives Cancel Enrollment Request ( & )
Current Supplier
sends Cancel Enrollment Confirmation to RA ( & )
Pending Supplier
sends Cancel Enrollment Confirmation to RA ( & )
Supplier
Pending Supplier receives Cancel Enrollment Request ( & )
RA receives Cancel Enrollment Confirmation ( & ) RA
sends Cancel Enrollment Request
to Distribution Company
( & ) RA
Cancels Pending Enrollment
( )
RA receives Cancel Enrollment Rejection to pending Suppler ( & ) RA
sends Cancel Enrollment Request
to current and pending Suppliers
( & )
Registration
Agent
Distribution Company receives Cancel Enrollment Request
( & )
Is Enrollment Request able to be cancelled
( ) No
Distribution Company sends Cancel Enrollment Rejection to RA ( & )
Distribution Company
sends Cancel Enrollment Confirmation to RA ( & )
Distribution Company
cancels Pending Enrollment ( )
Distribution Company
Yes

7. RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)
Customer Rescission
Customer notifies pending Supplier for Rescission ( ) 3
Customer begins service with pending Supplier ( )
Customer
Pending Supplier
sends Cancel Enrollment Request
to RA
( & )
Pending Supplier receives Cancel Enrollment Confirmation ( & )
Pending Supplier receives Cancel Enrollment Rejection from RA and notifies Customer
( & )
Supplier
RA receives
Cancel Enrollment Request
from pending Supplier
( & )
RA sends Cancel Enrollment Confirmation
to pending Supplier ( & )
RA sends Cancel Enrollment Rejection to pending Suppler ( & )
RA sends
Cancel Enrollment Request
to Distribution Company
( & ) RA
Cancels Pending Enrollment
( )
RA receives Cancel Enrollment Rejection ( & )
RA receives Cancel Enrollment Confirmation ( & )
Registration
Agent
Distribution Company receives Cancel Enrollment Request
( & )
Is Enrollment Request able to be cancelled
( ) No
Distribution Company sends Cancel Enrollment Rejection to RA ( & )
Distribution Company
sends Cancel Enrollment Confirmation to RA ( & )
Distribution Company
cancels Pending Enrollment ( )
Distribution Company
Yes

8. RXQ.11.4.3 Customer Drop Using a Registration Agent (RA) Process Flow Diagram (Move-Out)
Customer receives Drop notification
( )
Customer contacts Supplier authorizing Move-Out
( )
Customer receives information from Supplier ( )
Customer
Supplier
initiates Drop Request and notifies Customer
( )
Supplier
sends Drop Request
to RA
( )
Supplier investigates rejection notifies Customer ( )
Supplier receives and processes Drop Confirmation ( & )
Supplier receives Drop Rejection
( & )
Supplier
RA receives & processes Drop Confirmation and sends to Supplier ( & )
RA receives Drop Request
( ) RA
sends Drop Rejection
to Supplier ( , , & ) No
Drop Request
contains the
required elements ( & )
Rejected by Evaluation? ( )
Yes
Yes
ESI ID confirmed ( & ) No
RA receives Drop Rejection from Distribution Company and cancels the Pending Drop
( & ) No
Registration
Agent
RA sends Drop Request to Distribution Company
( )
RA logs Drop Request in its info system
( )
Yes
ESI ID confirmed ( )
Distribution Company
sends Drop Rejection
to RA ( & ) No
Distribution Company
Sends Drop Confirmation to RA ( & ( )
Distribution Company receives Drop Request
( & )
Distribution Company
Yes 4

9. RXQ.11.4.4 Account Information Change Request
Using a Registration Agent
Submitted by Supplier Process Flow Diagram
Registration Agent
Customer
Supplier
receives Account Information Change Confirmation
( & )
Supplier
sends Account Information
Change Request
to Distribution Company
( )
Supplier receives
Account Information Change Rejection ( & )
Supplier
Distribution Company sends Account Information Change Rejection to
Supplier
( & ) No No No
Distribution Company processes Account Information Change Request and sends
Account Information
Change Confirmation to
Supplier
( & )
Distribution Company receives
Account Information
Change Request from Supplier
( )
ESI ID confirmed ( & )
Yes
Contains the
required
elements
( & )
Customer currently being served by Supplier
( )
Yes
Distribution Company

10. RXQ.11.4.5 Account Information Change Request
Using a Registration Agent
Submitted by Distribution Company Process Flow Diagram
Customer
Supplier
sends Account Information Change Confirmation to RA
( & )
Supplier
receives Account Information
Change Request
( & )
Contains the
required
elements
( & )
ESI ID confirmed ( )
Yes
Yes
Supplier sends
Account Information Change Rejection to RA
( & ) No No
Supplier RA
sends Account Information Change Confirmation to Distribution Company
( & )
Yes RA
Sends Account Information
Change Request to Supplier
( & )
ESI ID confirmed ( )
Yes
Contains the
required
elements
( & )
RA receives
Account Information Change Rejection from Supplier
( & ) RA
receives Account Information
Change Request
( & ) No
RA receives
Account Information
Change Confirmation from Supplier
( & )
RA sends
Account Information Change Rejection to Distribution Company ( & ) No
RA sends
Account Information Change Rejection to Distribution Company ( & ))
Registration Agent
Distribution Company receives
Account Information
Change Confirmation ( & )
Distribution Company receives
Account Information Change Rejection from RA ( & )
Distribution Company sends
Account Information
Change Request to RA
( & )
Distribution Company receives Account Information Change Rejection
( & )
Distribution Company