1. Contract Requirements for Suppliers
Michael Marano
Sourcing Director, JLL
Pre-Qualification & Agreement Execution

2. Contract Requirements for Suppliers
Key dates and milestones for suppliers
In order to ensure supplier registration, key dates and milestones need to be followed. If you require assistance with this, please contact
Supplier information sessions will be held to address your questions
Content of both information sessions is the same
Suppliers are encouraged, but not required, to attend one of the sessions
Activity
Date
Contract packages distributed to suppliers
Nov. 8
Supplier information session 1
Nov. 15
Supplier information session 2
Nov.17
Deadline for returning completed supplier contract package
Nov. 28

3. Contract Requirements for Suppliers
Supplier Information Session Details
Supplier Information sessions will be held via conference call and webex
Conference call details are below:
Dial In:
Participant Code:
To join the webex click on the “join the meeting” text in the sections below:
November 15, 2016 Supplier Information Session 1:
3:00 p.m. Eastern Standard Time
November 17, 2016 Supplier Information Session 2:
1:00 p.m. Eastern Standard Time
When it's time, join the meeting.
When it's time, join the meeting.

4. Supplier Pre-Qualification
Registration in Avetta
Avetta is JLL’s impartial third party partner responsible for the pre- qualification of suppliers
To register, visit:
You do not need a login or password. This is created based on information entered during first login
Fee structure
Single or multi-year registration options are available for suppliers
Registration is only required once for all JLL accounts

5. Supplier Pre-Qualification
Registration in Avetta
Registration Fees
Avetta charges fees for their services, which are determined solely by Avetta
Suppliers pay registration fees directly to Avetta by mail or credit card
Breakdown of fees
$166 One Time Activation Fee
$100 Annual Program Management Fee
$199 Annual DocuGuard Program
$99 Annual InsureGuard Program
Coupon Code
JLLNARBC

6. Supplier Pre-qualification
Registration in Avetta
Purpose of Registration
Facilitate independent review of key supplier risk factors
Ensures suppliers are compliant with regulatory requirements applicable to working in the banking sector
Confirms supplier compliance with JLL and RBC policies and procedures
JLL and RBC Supplier Code of Conduct
Background checks for supplier personnel working at RBC sites
Assesses supplier health and safety profile
Health and safety orientation and compliance for employees and subcontractors
Health and safety record relative to supplier identified industry grouping

7. Supplier Pre-qualification
Registration in Avetta
Registration Process
Pre-Qualification Form (PQF)
Respond to all questions listed regarding your company and its operations
Upload your insurance certificates (ensure they match requirements provided in the contract)
Health and Safety
Complete questions regarding your health and safety record
Upload supporting documents and policies to validate responses
JLL Client Specific Questions
Respond to questions created specifically for the RBC account
Post Registration Follow Up
Avetta will follow up with you to address issues or questions with your submission

8. Supplier Pre-qualification
Registration in Avetta
Questions about Avetta
Direct questions about registration to:
If there are questions about the process or your submission:
Each supplier is assigned an Avetta Customer Service Representative
Your CSR’s name and contact details appear on your access page

9. Supplier Pre-qualification
Registration in Avetta
Avetta requests information on the following areas of your company:
Avetta Registration Questionnaire Subjects
Subject
Information required for Questionnaire
General Company Information
Location Information
Offices
Service Coverage (Geographic)
Contact Details
Litigation and Claims
Corporate Finance
General Legal Claims
Financial Information
Annual Revenue
Banking Details
Dun & Bradstreet / equivalent rating
Insurance
Levels and Types of Coverage
Insurance Agent Contact
Health and Safety
Policies and Procedures
Health and Safety Policy
Health and Safety Committee
Subcontractor screening and training
Accident and incident procedures

10. Service Contractor Agreement
JLL Form of Agreement
Each supplier has received an updated Service Contractor Agreement to complete
The new agreement supersedes all previous agreements with either RBC or JLL
JLL acts as principal in the agreement
Terms and conditions do not vary significantly from previous agreement forms
Agreement does not change the services you are providing to RBC
Scope of services is not altered by the new agreement
Pricing remains at the current levels
Service Level Agreements (SLA)
Formalized SLAs established for service call response and completion
SLAs reflect the priorities for service requests dispatched from the JLL Workplace Service Centre

11. Service Contractor Agreement
Agreement Execution Details
Review the agreement package you received by:
Confirming the following:
Contact information is correct
Completing the following areas of the contract:
Execute by signing in the appropriate blocks on the contract document
Exhibit B – fill in the pricing charts to reflect any applicable unit prices that are used in providing services
Provide the following additional contract information (if applicable):
List of locations serviced for scheduled services only
Frequency of scheduled services and applicable annual pricing

12. Service Contractor Agreement
Agreement Return Detail
Option 1
Scan and return the entire competed agreement via to
Include the following in the package:
Executed contract documents and schedules
Option 2
If you are not able to scan the package then you can mail the completed contract to JLL
Please mail or courier the contract back to us at:
Jones Lang LaSalle Real Estate Services, Inc.
200 Wellington Street West,
Suite 605,
Toronto, Ontario
M5V 3C7

13. Thank you