1. RXQ.8.4.1 Customer-specific Information Request Process Flow Supplier submits a Customer-specific Information Request (8.3.1.4) Distribution Company processes request (8.3.1.4) Supplier receives Customer Information Set (8.3.1.7) Is request valid? (8.3.1.8) Supplier receives notice of Rejection (8.3.1.6) Customer Supplier Distribution Company Sends notice of rejection (8.3.1.7) Distribution Company sends Customer Information Set to Supplier (8.3.1.7) Supplier contacts Customer as potential Customer (8.3.1.1) Customer authorizes release of data (8.3.1.1) Supplier receives Customer authorization (8.3.1.1) No Yes

2. RXQ.8.4.2 Mass Customer List Process Flow Diagram Distribution Company compiles Mass Customer List based on Customer decision (8.3.2.4) Supplier uses Mass Customer List for authorized purposes (8.3..2.1) Distribution Company makes Mass Customer List available to Supplier via UET (8.3.2.2) Distribution Company advises all customers that a Mass Customer List will be made available to Market Participants (8.3.2.5 & 8.3.2.6) Customer acts on options presented in Notice (8.3.2.6) Customer Supplier Distribution Company

3. RXQ.8.4.3 Synchronization List Process Flow Diagram Supplier Distribution Company No further action required No Distribution Company is willing to provide Synchronization List (8.3.3.1) Yes Distribution Company requires request from Supplier (8.3.3.1) No Yes Distribution Company Provides Synchronization List to Supplier via UET (8.3.3.2) Distribution Company compiles Synchronization List for accounts served by applicable Supplier (s) (8.3.3.1) Distribution Company receives Supplier Request (8.3.3.1) Supplier receives or accesses Synchronization List (8.3.3.2) Supplier reviews Synchronization List for discrepancies (8.3.3.4) Discrepancies Found (8.3.3.4) No further action required Supplier resolves discrepancies with Distribution Company (8.3.3.4) YesNo Yes Distribution Company required to provide Synchronization List (8.3.3.1) No Distribution Company requires the Supplier to review the Synchronization List (8.3.3.1) No Yes No further action required No Yes

4. RXQ.8.4.4 Ad Hoc Historical Usage Using a Registration Agent Process Flow Supplier Registration Agent Registration Agent sends Historical Usage Request to Distribution Company (8.3.4.5 & 8.3.4.6) Distribution Company sends Historical Usage Rejection to Registration Agent (8.3.4.7 & 8.3.4.9) No Distribution Company receives Historical Usage Request from Registration Agent (8.3.4.5 & 8.3.4.6) Confirm ESI ID exists (8.3.4.7) Yes Supplier receives Historical Usage Rejection (8.3.4.8 & 8.3.4.9) No Yes Distribution Company processes Historical Usage Request (8.3.4.10) Registration Agent receives Historical Usage Data Transaction and sends it to the Supplier (8.3.4.13; 8.3.4.14 & 8.3.4.15) Distribution Company Supplier sends Historical Usage Request to Registration Agent (8.3.4.4) Distribution Company sends Historical Usage Data Transaction to Registration Agent (8.3.4.13 & 8.3.4.15) Supplier receives Historical Usage Data Transaction from Registration Agent (8.3.4.14 & 8.3.4.15) Registration Agent receives Historical Usage Request (8.3.4.4) Contains the required elements (8.3.4.7) Registration Agent receives the Historical Usage Rejection from the Distribution Company and sends it to the Supplier (8.3.4.7; 8.3.4.8 & 8.3.4.9) Distribution Company sends Historical Usage Confirmation to Registration Agent (8.3.4.10 & 8.3.4.12) Registration Agent receives the Historical Usage Confirmation from the Distribution Company and sends it to the Supplier (8.3.4.11 & 8.3.4.12) Supplier receives Historical Usage Confirmation (8.3.4.11 & 8.3.4.12)